Adrian Rivas Insurance Agency

Customer Service Representative – Insurance Agency

We are an award-winning and nationally recognized insurance agency serving clients across Illinois, Wisconsin, and Michigan. Our agency focuses on protecting families and businesses while delivering outstanding customer service.

We are looking for a responsible, motivated, and professional individual to join our team in a customer service role. This position focuses on helping clients with their policies, answering questions, and making sure our customers receive the support they need.

We provide full training and licensing support for the right candidate. This position also offers long-term career growth opportunities within our agency.

We are a high-performing and competitive agency, which means we are very selective when choosing who joins our team. We look for individuals who are dependable, eager to learn, and committed to providing excellent service to our clients.

Responsibilities

• Assist clients with policy questions, changes, and general service needs

• Provide excellent customer service and support to existing clients

• Help clients understand their insurance coverage and options

• Maintain organized client records and follow agency procedures

• Work closely with the agency team to ensure clients receive the best experience possible

What We Offer

• Paid training

• Licensing support

• Career growth opportunities

• A professional and supportive team environment

Who We Are Looking For

• Professional and dependable

• Strong communication skills

• Motivated to learn and grow

• Positive attitude and team-oriented

• Bilingual (English/Spanish) is a plus but not required

This is a great opportunity for someone who wants to build a professional career in a stable industry while helping people protect what matters most.

We are a high-performing Farmers Insurance Agency dedicated to developing top-tier professionals in a fast-paced, performance-driven environment. Through hands-on mentorship, and a focus on leadership development, we help ambitious individuals launch long-term careers in the insurance industry. Our culture values accountability, growth, and making an impact in the communities we serve.