Administrative Assistant

Concierge / Front Desk Receptionist

The Elite ALF Cape Coral

Position: Full-Time
Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.

Position Summary

The Concierge/Front Desk Receptionist is the first point of contact for residents, families, visitors, and staff. This position is responsible for providing exceptional customer service, maintaining a professional front desk, and supporting the daily administrative operations of our assisted living community.

Essential Responsibilities

• Welcome residents, families, visitors, and vendors with professionalism and courtesy.
• Answer and direct incoming telephone calls and take accurate messages.
• Maintain a clean, organized, and welcoming reception area.
• Monitor visitor sign-in and follow community security procedures.
• Assist residents and families with questions and direct them to appropriate staff.
• Receive and distribute mail and deliveries.
• Perform general administrative duties, including filing, copying, scanning, and data entry.
• Maintain confidentiality of resident and employee information.
• Communicate effectively with all departments to ensure timely follow-up on resident and operational needs.
• Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or GED required.
• Reception, customer service, or administrative experience preferred; senior living or healthcare experience is a plus.
• Strong communication, organizational, and multitasking skills.
• Proficient in Microsoft Office and general computer applications.
• Professional, dependable, and customer-focused with a positive attitude.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift up to 25 pounds occasionally.

Benefits

Eligible full-time employees may receive Paid Time Off, health benefits, retirement plan options, paid training, and other company-sponsored benefits.

The Elite ALF Cape Coral is an Equal Opportunity Employer.