Action Lawn &Amp

10 jobs near Columbus, OH

Talking Stick Resort Amp Guest Services

Phoenix, AZ · On-site

$15 - $18.75/hr

Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet ... the lawn and/or reserved section, picking up and properly storing event equipment such as lawn ...

... into action-packed arcade games, we offer something for everyone--from casual fun-seekers to ... Inspects building (including parking lot and lawn), and equipment conditions.  * Initiates repair ...

... into action-packed arcade games, we offer something for everyone--from casual fun-seekers to ... Maintain the facility's landscaping, including lawn care, gardening, and snow removal, to create a ...

Follows a lawn and facility maintenance program, including but not limited to mowing (pushing and ... Determines appropriate action beyond guidelines. * Uses equipment and materials properly. Reports ...

Assistant Service Manager

Full-time

Posted 25 days ago


Koenig Equipment rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz


Job description

Since 1904, Koenig Equipment has been family-owned and setting the standards for the Agriculture, Lawn amp; Garden, and Construction industries. Our core values of customer service, courage, continuous learning, ownership, and trust support our mission of being the preferred choice of customers, employees, and manufacturers alike. Our reputation of superior customer support has enabled growth, reinvestment, new and challenging jobs, and shareholder value for over four generations. Koenig is currently searching for an Assistant Service Manager supporting our Team and Customers at the Dealership's Greensburg, IN location.
Purpose: Manages assigned service operations within the dealership to ensure Customer satisfaction (internal focus) and maximize profitability by optimizing Service processes, growing labor sales, and managing expenses. Support the attraction, retention, and development of Service personnel.
Critical Performance Metrics:
  • Customer satisfaction
  • Service profitability
  • Customer labor revenue (WIP)
  • Technician headcount (BLH)
Primary Responsibilities
  • Champion the communication, enforcement, and continuous improvement of standards and processes that ensure fast response times, first-time quality, and on-time delivery by reducing non-revenue hours.
  • Fully utilize and support the implementation of operational systems, including John Deere Dealer Path, CDK IntelliDealer, Lean Kit, and Koenig Connect.
  • Take ownership of the full work order to invoice process to drive efficiency and accuracy.
  • Collaborate with the Service Writer to maintain an accurate and effective service schedule.
  • Conduct twice-daily walk-throughs to monitor workflow, identify bottlenecks, and implement recovery plans as needed.
  • Partner with Human Resources to ensure technicians possess the necessary technical knowledge and expertise; provide oversight and timely support in completing learning paths and training curriculum.
  • Facilitate meaningful performance conversations through semi-annual reviews, focused on personal growth and development goals of direct reports.
  • Actively promote and model the Koenig Culture—fostering a positive, collaborative team environment through consistent actions and engagement.
  • Support a culture of continuous improvement with a strong focus on customer satisfaction.
  • Demonstrate accountability, lead with passion and energy, and empower team members to succeed.
Qualifications
  • 1–3 years of leadership experience in a dealership or comparable operational environment.
  • Strong customer service orientation with excellent interpersonal, communication, and computer skills.
  • Proven ability to empower and hold team members accountable.
  • Basic understanding of product lines and mechanical systems related to service and repair.
  • Working knowledge of service-related financial metrics and reporting to support departmental profitability.
Physical Requirements amp; Working Conditions
  • Ability to lift up to 50 pounds.
  • Comfortable with extended periods of computer work, as well as physical activity such as walking, standing, reaching, pushing, pulling, leaning, and twisting.
  • Must adhere to all applicable safety policies and requirements.
  • Work environment may include exposure to loud noise, temperature extremes, fumes, dust, and debris.