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Role Overview
TheSageIntacctImplementation Manager (IM) plays a key leadership role within Accordant Managed Services (AMS), providing bothpeopleleadership and project governance to ensure consistent, high-quality implementation delivery. This role is accountable for the health of assigned projects, the development and effectiveness of Implementation Leads (ILs) and Implementation Specialists (ISs), and the overall client experience throughout the implementation lifecycle.

The IMoperatesas both a strategic overseer and hands-on partner - proactivelyidentifyingrisks,validatingscope alignment, ensuringappropriate resourceallocation, and reinforcing adherence to Accordant implementation standards. Through disciplined oversight inCertiniaand close partnership with ILs, the IM ensures projectsremainon track across timeline, budget, and quality expectations.

Additionally, the IM strengthens team capability within AMS through coaching, onboarding support, and performance management, while fostering strong cross-functional collaboration with Sales, Project Coordinators (PCs), and internal stakeholders to drive a seamless client journey. Success in this role requires sound judgment, proactive communication, and the ability to balance client needs, team capacity, and business priorities.
Compensation | $125,000-$150,000+ base salary, plus incentive compensation

Key Responsibilities

Project Governance & Execution
The IM ensures oversight throughout the project lifecycle tomaintainquality, consistency, and risk mitigation.

• Setup & Pre-Discovery:Review project setup,validatebudget-to-hoursalignment, host SOW reviews, and manage client onboarding.

• Discovery Phase:Monitor risks, track timesheets, support ILs/ISs, coordinate resources, and ensure completed clientsign-offs.

• Build Phase:Oversee execution,monitorproject risks and timelines, ensure updates inCertinia, and coordinateadditionalresources as needed.

• Ongoing Responsibilities:Monitorweekly project health, track scope, risk, and resourcing, and proactively escalate concerns.
  

Scope & Change Management

• Partner with ILs toidentifyand managescopechanges and resource impacts.

• Assess resource needs,additionalparties, ISV involvement, and workflow adjustments.

• Ensure all impactstotimelines, budgets, and resourcing are documented, communicated, and approved.
  

Administrative & Personnel Leadership

• Staff Scheduling & Allocation:Approve timesheets, manage team schedules, ensure project coverage, andmonitorutilizationtrends.

• Performance Management:Conduct reviews and feedback sessions, set goals, and provide coaching to Implementation Leads (ILs) and Implementation Specialists (ISs).

• Hiring & Onboarding:Participatein hiring, lead onboarding, and reinforce role readiness andimplementationbest practices.

• Compliance & Documentation:Maintaincertifications, track skills, ensure adherence to company policies, labor laws, and internal procedures.

• Leave & Attendance:Approve PTO and monitor attendance patterns.

• Employee Relations:Address concerns or conflicts, promote engagement, and reinforce Accordant values.
  

Indicators of Success

• Projects stay on track with minimal surprises.

• Risks areidentifiedand addressed early.

• ILs and ISs grow in capability and confidence.

• Clients experience structured, well-governed implementations.

• Documentation andCertiniahygiene are consistentlymaintained.

• Cross-functional partners receive proactive and clear communication.