Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Ableforce
10 jobs near Columbus, OH
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Embedded Hardware Engineer
Durham, NC · On-site
Please, no third parties. Permanent residents only. This is primarily an onsite position in Durham, NC, and no relocation assistance is available. Main Duties & Responsibilities: - Design and deliver ...
Embedded Hardware Engineer
Durham, NC · On-site
Please, no third parties. Permanent residents only. This is primarily an onsite position in Durham, NC, and no relocation assistance is available. Main Duties & Responsibilities: - Design and deliver ...
Project Coordinator
Flower Mound, TX · On-site
Please, no third parties. Permanent residents only. This is a fully onsite role in Flower Mound, TX, and no relocation assistance is available. Opportunity for an organized, detail-oriented Project ...
Project Coordinator
Flower Mound, TX · On-site
Please, no third parties. Permanent residents only. This is a fully onsite role in Flower Mound, TX, and no relocation assistance is available. Opportunity for an organized, detail-oriented Project ...
Applications Support Engineer
Atlanta, GA · On-site
This is a contract-to-hire opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone ...
Applications Support Engineer
Atlanta, GA · On-site
This is a contract-to-hire opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone ...
Career altering opportunity to work with an established yet high-growth agency who pride themselves on providing employees with tools and training to be successful.
Career altering opportunity to work with an established yet high-growth agency who pride themselves on providing employees with tools and training to be successful.
Project Coordinator
Flower Mound, TX · On-site
Opportunity for an organized, detail-oriented Project Coordinator to support project and sprint operations for our development team. This role is ideal for someone early in their career who wants ...
Project Coordinator
Flower Mound, TX · On-site
Opportunity for an organized, detail-oriented Project Coordinator to support project and sprint operations for our development team. This role is ideal for someone early in their career who wants ...
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...
Rare opportunity to join an established agency in high-growth mode. This is fully onsite role with office locations all around the Raleigh-Durham area.
Rare opportunity to join an established agency in high-growth mode. This is fully onsite role with office locations all around the Raleigh-Durham area.
Other
Posted 15 days ago
Job description
Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both people and technology, who can troubleshoot common application issues while delivering clear, professional support.
Main Duties & Responsibilities:
- Monitor, triage, and resolve application support tickets.
- Assist users with access, configuration, workflow, and system issues.
- Reproduce and document software problems.
- Escalate defects and complex issues to Engineering or DevOps.
- Review application logs and other diagnostic information.
- Maintain support documentation and knowledge-base articles.
- Communicate ticket status and resolutions clearly to users.
Skills & Requirements:
- 1+ year of experience in application support, technical support, service desk, or a similar role.
- The highest level of customer service and communication skills.
- Ability to troubleshoot software issues methodically.
- Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar.
- Ability to work independently and collaborate with technical teams.
- Experience with ASP.NET, SQL Server, IIS application logs, APIs, cloud platforms, or internally developed software is highly preferred.
Location and Schedule:
This position is available for fully remote work for highly qualified candidates. An East Coast location is not required; however, the role must provide coverage during Eastern Time business hours. Candidates located on the West Coast should be comfortable starting their workday earlier to maintain sufficient overlap with East Coast users and team members.
tags: technical support engineer, technical support analyst, tech support engineer, tech support analyst, application support engineer, helpdesk engineer, help desk engineer