Aspen Of Dc

20 jobs near Columbus, OH

Provides leadership in the development and implementation of systems and procedures to enhance operational efficiency and service quality. Holds full accountability for overall call center ...

Field Monitor

Washington, DC · On-site

$21.15/hr

This position conducts on-site inspections of provider vehicles, evaluates driver performance, monitors service quality, and ensures compliance with safety standards, ADA requirements, Department of ...

Provides leadership in the development and implementation of systems and procedures to enhance operational efficiency and service quality. Holds full accountability for overall call center ...

Field Monitor

Washington, DC · On-site

$21.15/hr

This position conducts on-site inspections of provider vehicles, evaluates driver performance, monitors service quality, and ensures compliance with safety standards, ADA requirements, Department of ...

The Business Systems Analyst is responsible for the administration, maintenance, and support of business software applications while serving as a subject matter expert for assigned systems. This role ...

Customer Service Representative

ASPEN OF DC INC

Washington, DC • On-site

$19.50/hr

Other

Posted 15 days ago


Job description

Customer Service Representative

Hot Job

DC - Washington, DC 20010

Overview

Salary Range $19.50 - $19.50 Hourly Level Experienced Education Level High School

Customer Service Representative

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

  • Excellent communication skills
  • Basic computer and typing skills
  • Type 30 wpm
  • Customer service experience
  • Able to work in a busy environment
  • Able to work independently or with a team
Qualifications

QUALIFICATION

  • High School graduate or equivalent
  • 1 year of customer service/administrative experience