ARTIDIS AG is a clinical-stage health-tech start-up focused on cancer diagnosis and treatment optimization. The Field Service Software Engineer is responsible for supporting the installation ...
Artidis
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ARTIDIS AG is a clinical-stage health-tech start-up focused on cancer diagnosis and treatment optimization. The Field Service Software Engineer is responsible for supporting the installation ...
ARTIDIS AG is a clinical-stage health-tech start-up that has developed a nanomechanical biomarker for cancer diagnosis and treatment optimization. The Field Service Software Engineer is responsible ...
ARTIDIS AG is a clinical-stage health-tech start-up that has developed a nanomechanical biomarker for cancer diagnosis and treatment optimization. The Field Service Software Engineer is responsible ...
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS Artidis AG is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology ...
About ARTIDIS Artidis AG is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology ...
AFM Scientist
Houston, TX · On-site
About ARTIDIS ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
AFM Scientist
Houston, TX · On-site
About ARTIDIS ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
Clinical Study Manager
Houston, TX · On-site
About ARTIDIS Artidis ® AG is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology ...
Clinical Study Manager
Houston, TX · On-site
About ARTIDIS Artidis ® AG is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology ...
Quality Assurance Manager
Houston, TX · On-site
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
Quality Assurance Manager
Houston, TX · On-site
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
About ARTIDIS ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization.
Artidis Jobs Information
Full-time
Re-posted 16 days ago
Job description
Job Summary:
ARTIDIS AG is a clinical-stage health-tech start-up focused on cancer diagnosis and treatment optimization. The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems, ensuring reliable system performance and collaborating with teams globally for continuous product improvement.
Responsibilities:
• Provide field service support for software-related issues and hardware issues on deployed ARTIDIS systems.
• Diagnose, reproduce, and analyze software issues reported from the field, identify root causes, and support corrective actions.
• Perform remote and on-site troubleshooting of system software during installation, maintenance, and service activities.
• Develop and maintain service-related software tools, scripts, or minor patches to support troubleshooting and operational performance.
• Coordinate with European headquarters and sites when required to align on service activities, software releases, and troubleshooting practices.
• Support system installation, commissioning, and validation activities, ensuring proper software configuration and functionality.
• Write and maintain technical documentation, troubleshooting guides, and service procedures related to software operation.
• Assist in testing and verification of software updates before deployment to field systems.
• Provide technical feedback from field observations to support continuous improvement of ARTIDIS software and system reliability.
• Maintain accurate service records and reports for troubleshooting activities and system performance.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Software Engineering, Biomedical Engineering, or a related technical field, or equivalent practical experience.
• Experience with software troubleshooting, debugging, and root cause analysis in technical systems.
• Ability to read and understand existing software code (Qt/C++, QML) and perform basic modifications or diagnostics when necessary.
• Familiarity with software documentation, requirements, and troubleshooting procedures.
• Strong knowledge of medical device quality and regulatory requirements (FDA, ISO 13485, IEC 62304, or similar).
• Strong analytical and problem-solving skills with the ability to diagnose complex system issues.
• Ability to work independently in a field service environment and manage multiple technical tasks.
• Strong communication skills and ability to collaborate with cross-functional teams including software, hardware, and operations teams.
• Ability to collaborate with the European headquarters and sites.
Preferred:
• Experience with version control systems (e.g., Git) is an advantage.
Company:
ARTIDIS is committed to innovation and excellence in order to bring the future of health care to people. Founded in 2017, the company is headquartered in Basel, CHE, with a team of 51-200 employees. The company is currently Growth Stage.
ARTIDIS AG is a clinical-stage health-tech start-up focused on cancer diagnosis and treatment optimization. The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems, ensuring reliable system performance and collaborating with teams globally for continuous product improvement.
Responsibilities:
• Provide field service support for software-related issues and hardware issues on deployed ARTIDIS systems.
• Diagnose, reproduce, and analyze software issues reported from the field, identify root causes, and support corrective actions.
• Perform remote and on-site troubleshooting of system software during installation, maintenance, and service activities.
• Develop and maintain service-related software tools, scripts, or minor patches to support troubleshooting and operational performance.
• Coordinate with European headquarters and sites when required to align on service activities, software releases, and troubleshooting practices.
• Support system installation, commissioning, and validation activities, ensuring proper software configuration and functionality.
• Write and maintain technical documentation, troubleshooting guides, and service procedures related to software operation.
• Assist in testing and verification of software updates before deployment to field systems.
• Provide technical feedback from field observations to support continuous improvement of ARTIDIS software and system reliability.
• Maintain accurate service records and reports for troubleshooting activities and system performance.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Software Engineering, Biomedical Engineering, or a related technical field, or equivalent practical experience.
• Experience with software troubleshooting, debugging, and root cause analysis in technical systems.
• Ability to read and understand existing software code (Qt/C++, QML) and perform basic modifications or diagnostics when necessary.
• Familiarity with software documentation, requirements, and troubleshooting procedures.
• Strong knowledge of medical device quality and regulatory requirements (FDA, ISO 13485, IEC 62304, or similar).
• Strong analytical and problem-solving skills with the ability to diagnose complex system issues.
• Ability to work independently in a field service environment and manage multiple technical tasks.
• Strong communication skills and ability to collaborate with cross-functional teams including software, hardware, and operations teams.
• Ability to collaborate with the European headquarters and sites.
Preferred:
• Experience with version control systems (e.g., Git) is an advantage.
Company:
ARTIDIS is committed to innovation and excellence in order to bring the future of health care to people. Founded in 2017, the company is headquartered in Basel, CHE, with a team of 51-200 employees. The company is currently Growth Stage.