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Aacog/aaa Long Term Care Ombudsman Program

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Long-Term Care Ombudsman

Catholic Charities Diocese of Pittsburgh

Butler, PA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Key responsibilities

  • Receive and resolve complaints related to residents in long-term care facilities following program regulations and procedures.

  • Conduct on-site visits to long-term care facilities to investigate concerns and ensure resident safety.

  • Document case notes and program activities accurately and promptly in accordance with guidelines.

Job description

At Catholic Charities, Diocese of Pittsburgh, we believe that all stages of human life are sacred and that the dignity of the human person is the foundation of a moral vision for society.
We're seeking a compassionate Long-Term Care Ombudsman to help ensure that older adults residing in long-term care facilities are in the safest and least-restrictive living situations.
With your education, experience, and compassionate heart you know the importance of keeping the most vulnerable in our community safe.
We offer successful candidates a competitive salary, strong health benefits (including medical, dental and vision) that are effective the first of the month following hire date and generous time off programs that includes15 paid holidays a year. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits.
In addition, the Long-Term Care Ombudsman is able to work from home following training.
We have a collaborative and friendly team focused culture at Catholic Charities, and we are proud to be designated by the Pittsburgh Business Times as one of the Best Places to Work in Western Pennsylvania in 2022, 2023, 2024, 2025, and 2026.
Take a look at the Long-Term Care Ombudsman description below and let us know if you're ready to help protect the elderly in Butler County.
Long-Term Care Ombudsman Key Performance Objectives Include:
  • Receives and resolves complaints related to residents in long-term care facilities following the PA Department of Aging Ombudsman Program regulations and procedures.
  • Conducts on-site visits of long-term care facilities including nursing, personal care/assisted living facilities, and domiciliary care homes to conduct investigations and resolve concerns.
  • Accurately and promptly documents case notes and program activities in accordance with PA Department of Aging guidelines.
  • Ensures accurate data is provided to the PA Department of Aging within established timeframes.
  • Collaborates with and supports Ombudsman Volunteers including program training.
  • Successfully completes required certification training programs.
  • Participate in Regional Networking Meetings and the Annual Ombudsman Conference.
  • Maintains confidentiality in communication with participants, staff, and others to preserve client and staff rights.

Requirements
Minimum Qualifications:
  • Four years of experience in public or private social work; and a bachelor's degree is required; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
  • Excellent oral and written communication skills, including interviewing and assessment techniques are required.
  • Knowledge of the aging process and geriatric issues is highly desirable.
  • The demonstrated history of successfully interacting constructively with community agencies and resources is required.
  • The ability to make facility visits within Butler County is required.
  • The ability to travel within Pennsylvania for trainings is required.
  • A valid driver's license is required.

Salary Description
20.00 per hour.

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