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A 1 Technology

60 jobs near Columbus, OH

L3 Harris

Manufacturing Technician A 1

Rochester, NY · On-site

$17.75 - $30.52/hr

Manufacturing Tech A Job Code: 340657 Job Location: Rochester, NY Job Schedule: 4/10: Employees work 10 hour days, 4 days a week In this role, individuals may be responsible for conducting tests on a ...

One Tech

Designer

Phillips, WI · On-site

$57K - $60K/yr

One Tech Engineering is searching for a Designer for a position located in Phillips, Wisconsin. The Designer will design and manage electric distribution projects for new and existing customers. The ...

One Tech

Project Analyst

Denver, CO

$91K - $97K/yr

One Tech Engineering is searching for a Project Analyst for a position located in Denver, Colorado. The Project Analyst will support the Gas Capital Portfolio through analysis of project and ...

One Tech

GIS Analyst

Minneapolis, MN · On-site

$104K - $110K/yr

One Tech Engineering is searching for a GIS Analyst for a position located in Denver, Colorado; Minneapolis, Minnesota; and Eau Claire, Wisconsin. The GIS Analyst will support day-to-day GIS team ...

One Tech

Mechanical Construction Supervisor

Earth, TX · On-site

One Tech Engineering is searching for a Mechanical Construction Supervisor for a position located near Earth, Texas. The Mechanical Construction Supervisor will oversee and inspect EPC contractor ...

One Tech

Project Manager

Denver, CO · On-site

$81K - $86K/yr

One Tech Engineering is searching for Project Manager for a position located in Denver, Colorado. The Project Manager will be supporting electric distribution design projects. The candidate must be a ...

One Tech

Electrical Designer

Wausau, WI · On-site

$80K - $90K/yr

One Tech Engineering is looking for an Electrical Designer for a position located in Wausau, Wisconsin. The Electrical Designer will create and maintain schematics, wiring diagrams, layout drawings ...

One Tech

Project Manager

Denver, CO · On-site

$81K - $86K/yr

One Tech Engineering is searching for a Project Manager for a position located in Denver, Colorado. The Project Manager will be supporting electric distribution design projects. The candidate must be ...

One Tech

Electrical Detailer Assistant

La Jolla, CA · On-site

$74K - $80K/yr

One Tech Engineering is searching for an Electrical Detailer Assistant for a position located in La Jolla, or Brea, California. The Electrical Detailer Assistant will support electrical substation ...

One Tech Engineering

Category Manager

Minneapolis, MN · On-site

One Tech Engineering is searching for a Category Manager for a position located in Denver, Colorado, or Minneapolis, Minnesota. The Category Manager will be responsible for managing sourcing events ...

One Tech

Electrical Designer

Kansas City, MO

One Tech Engineering is searching for an Electrical Designer for a position located in Kansas City, Missouri. The Electrical Designer will work on project teams to create world-class designs for new ...

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Showing results 1-20

Tier 1 Tech Support Technician

John Staurulakis (jsitel.com)

Madison, MS • On-site

$30K - $38K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Tier 1 Tech Support Technician
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Madison, MS
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center teamin Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Excellent communication, both verbal and written and proficient in English.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

Apply