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60 jobs near Columbus, OH

Connect Us Corp

Tier 1 Tech Support

King Of Prussia, PA · On-site

$23 - $25/hr

Position Overview Connectus Corp is seeking a customer-focused Tier 1 Tech Support professional to serve as a first point of contact for end users requiring technical assistance. This role is ...

One Tech

Designer

Phillips, WI

$57K - $60K/yr

One Tech Engineering is searching for a Designer for a position located in Phillips, Wisconsin. The Designer will design and manage electric distribution projects for new and existing customers. The ...

One Tech

Designer

Eau Claire, WI

One Tech Engineering is searching for a Designer for a position located in Eau Claire or Menomonie, Wisconsin. The Designer will design and manage electric distribution projects for new and existing ...

Electro Painters

Electrostatic Paint Tech Level 1

Marietta, GA · On-site

$16.25 - $21.75/hr

We use a unique and highly effective method to refinish metal surfaces on location, transforming ... What You'll Do As a Level 1 Tech, you'll be a core part of our field crew, focusing on surface ...

One Tech

Construction Supervisor

Denver, CO

$117K - $125K/yr

One Tech Engineering is searching for a Construction Supervisor for a position located in Denver, Colorado, with travel across the state. The Construction Supervisor will be overseeing safety ...

One Tech

E&C Engineer

Denver, CO · On-site

$123K - $131K/yr

One Tech Engineering is searching for an E&C Engineer for a position located in Denver, Colorado. The E&C Engineer will be responsible for managing capital engineering projects from initiation ...

One Tech

Project Manager

Denver, CO

$98K - $105K/yr

One Tech Engineering is searching for a Project Manager for a position located in Denver, Colorado. The Project Manager will be managing projects by creating work orders and purchase orders in SAP ...

One Tech

Project Manager

Denver, CO

$130K - $139K/yr

One Tech Engineering is searching for a Project Manager for a position located in Denver, Colorado, and Minneapolis, Minnesota. The Project Manager will be responsible for construction scheduling ...

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Tier 1 Tech Support

Connect Us Corp

King Of Prussia, PA • On-site

$23 - $25/hr

Full-time

Posted 5 days ago

Job description

Tier 1 Tech Support
Company: Connectuscorp
Employment Type: Full-Time
$23 - 25 an hour.
Position Overview
Connectus Corp is seeking a customer-focused Tier 1 Tech Support professional to serve as a first point of contact for end users requiring technical assistance. This role is responsible for providing responsive phone-based support, diagnosing common technical issues, and guiding users through effective troubleshooting and resolution.
The ideal candidate is a strong communicator with a service-oriented mindset, solid technical fundamentals, and the ability to troubleshoot issues efficiently while delivering a professional end-user experience.
Key Responsibilities
  • Serve as a first point of contact for end-user technical support requests, with a strong focus on phone and call-based support.
  • Troubleshoot and resolve common hardware, software, connectivity, application, and peripheral issues.
  • Guide end users through step-by-step troubleshooting in a clear, patient, and professional manner.
  • Provide support for common desktop and workplace technologies, including operating systems, productivity applications, email, printers, and network connectivity.
  • Assist users with password resets, account access, basic permissions, and other common access-related issues.
  • Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system.
  • Prioritize and manage incoming support requests according to established service levels and escalation procedures.
  • Escalate complex or unresolved issues to Tier 2 or other appropriate technical teams with complete documentation.
  • Follow established support procedures, knowledge-base articles, and technical documentation.
  • Identify recurring issues and contribute to improvements in support documentation and troubleshooting processes.
  • Maintain a high standard of customer service throughout the support experience.
Qualifications
  • 1-2 years of experience in a help desk, service desk, technical support, or end-user support environment preferred.
  • Strong troubleshooting and analytical skills.
  • Excellent verbal communication skills and confidence providing technical assistance over the phone.
  • Ability to explain technical concepts to non-technical users.
  • Familiarity with Windows environments, Microsoft 365, email, browsers, printers, and common business applications.
  • Basic understanding of networking concepts, including Wi-Fi, TCP/IP, VPNs, and connectivity troubleshooting.
  • Experience working with ticketing or IT service management systems is preferred.
  • Ability to manage multiple requests while maintaining attention to detail and professionalism.
  • Strong customer-service orientation and a commitment to timely issue resolution.
Preferred Qualifications
  • Experience supporting users in a managed services, help desk, or high-volume support environment.
  • Familiarity with remote support and remote desktop tools.
  • Exposure to Microsoft Entra ID/Azure AD, Active Directory, or similar identity-management platforms.
  • CompTIA A+, Network+, Microsoft, or other relevant technical certifications are a plus.
What Success Looks Like
Success in this role means providing fast, accurate, and professional support to end users, resolving Tier 1 issues whenever possible, documenting work thoroughly, and ensuring issues requiring additional expertise are escalated efficiently. The Tier 1 Tech Support professional plays an important role in maintaining both user productivity and confidence in Connectuscorp's support services.
Salary Description
$23-25 per hour

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