A 1 Technology

60 jobs near Columbus, OH

Tier 1 Tech Support Technician

Madison, MS ยท On-site

$30.50K - $38.20K/yr

JSI is a leading full-service consulting firm specializing in broadband solutions. They are seeking a Tier 1 Tech Support Technician to provide essential technical support to customers, troubleshoot ...

One Tech Engineering is searching for a Project Coordinator for a position located in Denver, Colorado. The Material Coordinator will support capital projects by managing and maintaining project ...

One Tech Engineering is searching for a Program Manager for a position located in Denver, Colorado, or Minneapolis, Minnesota. The Program Manager will support Large C&I Demand Response programs by ...

One Tech Engineering is searching for a Structural Engineer for a position located in Eau Claire, Wisconsin. The Structural Engineer will support multi-year hydroelectric facility projects, including ...

One Tech Engineering is searching for a Mechanical Engineer for a position located in Minneapolis, Minnesota or Sioux Falls, South Dakota. The Mechanical Engineer will support capital projects at ...

One Tech Engineering is searching for an Electrical Construction Supervisor for a position located near Seminole, Texas. The Electrical Construction Supervisor will oversee and inspect EPC contractor ...

Student Technology Fellow

University Center, MI ยท On-site

$46K - $62.50K/yr

The Student Technology Fellow position is a one semester, volunteer position that requires 3-4 hours a week. Qualifications: Must be a current Delta student. Demonstrated mastery of online technology ...

One Tech Engineering is searching for a Project Manager for a position located in Denver, Colorado. The Project Manager will be supporting the Processing Controls Engineering group within the gas ...

One Tech Engineering is searching for an E&C Engineer for a position located in Minneapolis, Minnesota. The E&C Engineer will provide mechanical and electrical engineering support for natural gas and ...

Electrostatic Paint Tech Level 1

Marietta, GA ยท On-site

$16.25 - $21.75/hr

We use a unique and highly effective method to refinish metal surfaces on location, transforming ... What You'll Do As a Level 1 Tech, you'll be a core part of our field crew, focusing on surface ...

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Tier 1 Tech Support Technician

John Staurulakis (jsitel.com)

Madison, MS โ€ข On-site

$30.50K - $38.20K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 1 hour ago


Job description

Tier 1 Tech Support Technician
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Madison, MS
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center teamin Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Excellent communication, both verbal and written and proficient in English.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.