Élan Partners

Title: Regional Credit Manager - Ft. Worth (Onsite 4 days)
Direct Hire Opportunity
No Sponsorship
Hybrid - 4 days onsite, 1 day remote - Fort Worth, TX
Our client, a well-established global organization, is seeking an experienced Regional Credit Manager to lead credit and collections activities supporting its North American operations. This is a key leadership position within the Credit & Collections organization.
The Regional Credit Manager will lead a team of credit professionals responsible for accounts receivable performance, credit risk management, customer collections, financial analysis, and policy compliance. This individual will also partner extensively with Sales, Finance, IT, and other business leaders to resolve complex customer issues, improve processes, and effectively manage financial risk while supporting continued business growth.
Requirements:

• Bachelor's degree in Business, Accounting, Finance, or a related field
• 5+ years of commercial B2B credit and collections experience.
• 3+ years of people-management experience.
• Demonstrated experience managing teams of 5 or more employees preferred.
• Hands-on experience analyzing customer financial statements is a plus
• Experience managing financially distressed customers, workout arrangements, and bankruptcy situations is highly desirable.
• NACM certification is a plus.
• Spanish-language proficiency is a plus.
• Strong leadership experience within commercial credit and collections.
• Demonstrated ability to coach, develop, and hold teams accountable for measurable results.
• Strong understanding of B2B credit risk, collections, and accounts receivable.
• Ability to analyze financial statements and make sound credit-underwriting decisions.
• Experience handling complex customer situations involving financial distress and developing appropriate payment or workout plans.
• Working knowledge of third-party commercial collections and bankruptcy processes.
• Strong analytical and strategic-thinking capabilities.
• Ability to balance credit risk with customer relationships and business objectives.
• Strong partnership skills with Sales, Finance, and other operational teams.
• Professional communication skills with the ability to influence stakeholders at multiple levels of an organization.
• Ability to manage competing priorities, interruptions, and complex workflows while maintaining accuracy and meeting deadlines.
• Continuous-improvement mindset with an interest in improving processes, systems, and team performance.

Responsibilities:

• Lead a regional credit and collections team supporting North American accounts receivable and achievement of monthly, quarterly, and annual performance goals.
• Manage, develop, and coach supervisors and credit analysts while fostering a collaborative, high-performing team environment.
• Establish team processes, performance expectations, training, workflow priorities, and measures of success.
• Ensure adherence to company credit and collections policies and procedures.
• Coordinate effectively with offshore/shared-services resources supporting the Credit organization.
• Monitor customer A/R performance to identify emerging credit risk, collection issues, and potential financial exposure.
• Escalate significant risk concerns to leadership and develop appropriate corrective actions.
• Personally manage complex or financially distressed customer situations, including development and negotiation of payment and workout plans.
• Oversee the resolution of customer disputes, deductions, and other issues affecting accounts receivable.
• Perform detailed financial analysis to support customer credit-line underwriting and credit decisions.
• Partner closely with Sales leadership on customer credit risk, past-due accounts, collection strategies, A/R reserves, and order review/release decisions.
• Manage third-party commercial collection activities and matters involving customer bankruptcy.
• Collaborate with Credit, Finance, Sales, IT, and other business functions on special projects, process improvements, system enhancements, and new implementations.
• Identify opportunities to improve efficiency, reporting, workflow, and overall credit and collections performance.
• Provide accurate and timely reporting and communication to senior leadership.