3 Planet Green Search Jobs Hiring Near You

Job Summary:
Planet Green Search, LLC is a high-growth, venture-backed leader redefining data security in the AI era. They are seeking a Technical Account Manager to own a portfolio of enterprise customers, ensuring successful deployment and long-term engagement with the platform.
Responsibilities:
• Own a portfolio of enterprise accounts post-sale, serving as the primary technical and relationship point of contact
• Drive deployment completion, platform adoption, and measurable business outcomes across your book of business
• Lead recurring implementation syncs, Quarterly Business Reviews (QBRs), and executive check-ins with key stakeholders
• Proactively monitor customer health signals and intervene before issues escalate
• Manage customer escalations with urgency, clear communication, and documented resolution paths
• Guide customers through complex deployments spanning endpoints, VDI environments, file shares, cloud storage, and browser-based DLP
• Troubleshoot connectivity, agent deployment, policy configuration, and integration issues across diverse enterprise environments
• Develop deep product expertise and serve as the first line of technical escalation for your accounts
• Partner with engineering to triage bugs, reproduce issues, and drive resolution at the appropriate priority
• Document implementation patterns, workarounds, and edge cases to build institutional knowledge across the team
• Synthesize patterns across your customer portfolio into actionable product feedback backed by real-world data
• Participate in structured feedback loops with Product, including intake workflows and prioritization discussions
• Collaborate with Sales on renewal risk, expansion opportunities, and account health signals
• Contribute to onboarding materials, runbooks, and internal documentation to improve team scalability
Qualifications:
Required:
• 6+ years of experience in Technical Account Management, Customer Success Engineering, or a similar post-sales technical role at a B2B SaaS company
• Demonstrated success managing a portfolio of complex enterprise accounts simultaneously
• Strong technical aptitude: comfortable reading logs, navigating CLI environments, debugging integrations, and understanding network/endpoint architecture
• Experience deploying or supporting endpoint security, DLP, CASB, or adjacent data security products is a strong plus
• Familiarity with enterprise IT environments: Active Directory, MDM tools (Intune, Jamf, SCCM), VDI, and cloud storage platforms
• Excellent written and verbal communication skills; able to adapt from technical deep-dives to executive-level business reviews
• Proven track record of driving deployment completion and measurable customer outcomes
• Ability to operate autonomously while collaborating cross-functionally with Product, Engineering, and Support
• Passion for customer outcomes and clear ownership over customer success
• Ability to travel up to 25% for on-site customer engagement
Preferred:
• Startup experience strongly preferred
• Experience working with regulated industries (healthcare, financial services, government) preferred
Company:
Planet Green Search specializes in the recruitment of professionals for companies that are committed to “Clean Tech” and a bright Clean future of our planet. Founded in 2010, the company is headquartered in Scottsdale, USA, with a team of 11-50 employees. The company is currently Early Stage.