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Senior Manager, AV

Job Category: Information Technology Location: US - Massachusetts - Waltham

The AV Team is responsible for delivering and supporting AV solutions that connect people with technology while maximizing efficiency and productivity. We are a close-knit team that shares knowledge and support for one another while striving to provide the best possible A/V experience for others.

Picture Yourself at Pega:

You will be responsible for managing a team of global AV engineers. You will manage and maintain the strategic direction of the Global AV environment as well as the operational uptime for all conferencing and collaboration technologies, delivering timely business partner support for productivity, communication, and collaboration services, and promptly responding to user inquiries.

What You'll Do at Pega:

As the Senior Manager of Global AV you will be accountable for managing and mentoring team members, implementing global Audio-Visual projects, budgeting, and strategic direction for technology. You will be accountable for global collaboration facilities and technologies such as WebEx and Zoom.

Who You Are:

• A strong leader and technologist who can work in a fast-paced environment.
• An experienced manager who knows how to motivate and challenge of a global team.
• Subject Matter Expert with current AV technologies including Crestron, Cisco Webex, Microsoft Teams, Zoom, Interop, Lightware Event Manager, etc.
• Advanced experience in commercial AV installations; projectors, screens, displays, wiring/cabling, computer controls and rack-building.
• Advanced experience with the programming and configuration of systems and a firm understanding of gain structure, acoustic echo reference, feedback suppression, etc.
• Experience managing Internal Events (SKO) & Large conferences.
• Ability to manage the installation of hardware and configure audio, video and network parameters.
• Ability to think and work independently and as a team environment.

What You've Accomplished:

You have proven yourself as a strong leader, collaborator, and mentor. You have experience managing large global projects and teams. You are a strong technology expert in the field of AV engineering and Operations.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• The opportunity to work with a highly skill collaborative global team of engineers and shape the direction for AV Technology and collaboration

Additional Information

Base salary range for this role is 129,800 - 201,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

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AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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