ZipRecruiter

Log In

1

Zoho Recruit Jobs in Raleigh, NC (NOW HIRING)

Resolv.Global

BPO AI Solutions Architect

Raleigh, NC · Remote

$64.50 - $85/hr

Collaborate with operations, recruiting, payroll, IT, and client success teams. * Support the ... Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.

All JobsZoho Recruit JobsZoho Recruit Jobs in Raleigh, NC

Zoho Recruit information

What are the key skills and qualifications needed to thrive as a Zoho Recruit Specialist, and why are they important?

To thrive as a Zoho Recruit Specialist, you need strong knowledge of talent acquisition processes, experience in recruitment or HR, and a solid understanding of Zoho Recruit's features. Familiarity with applicant tracking systems (ATS), integrations, and data management tools, as well as Zoho Recruit certification, is highly beneficial. Outstanding communication, organizational skills, and attention to detail help you effectively collaborate with hiring managers and streamline workflows. These competencies ensure efficient recruitment cycles, accurate candidate tracking, and optimized use of the Zoho Recruit platform.

What is the difference between Zoho Recruit vs Applicant Tracking System (ATS)?

FeatureZoho RecruitApplicant Tracking System (ATS)
Primary UseRecruitment and candidate managementCandidate tracking and hiring process management
IntegrationsCRM, email, job boardsHR tools, job boards, email
CustomizationHigh, with workflows and fieldsVariable, often limited
PricingSubscription-based, scalableVaries widely, often subscription

Zoho Recruit is a comprehensive recruitment software tailored for staffing agencies and HR teams, offering extensive customization and integrations. An ATS is a broader category of software used by various HR functions to streamline candidate tracking. While Zoho Recruit is a specialized ATS, not all ATS solutions are as feature-rich or customizable as Zoho Recruit. Choosing between them depends on your recruitment needs and existing HR infrastructure.

What is Zoho Recruit?

Zoho Recruit is a cloud-based applicant tracking system (ATS) and recruitment software designed to help businesses streamline their hiring process. It offers tools for posting job openings, managing candidates, scheduling interviews, and tracking recruitment metrics in one platform. Zoho Recruit supports both in-house HR teams and staffing agencies, and integrates with other Zoho apps and popular job boards. Its automation and customization features help recruiters save time and improve the efficiency of their hiring workflows.

How does a Zoho Recruit specialist typically collaborate with hiring managers and other team members during the recruitment process?

A Zoho Recruit specialist works closely with hiring managers to understand job requirements, create and post job listings, and screen candidates within the Zoho Recruit platform. They facilitate communication between candidates, recruiters, and managers by managing interview scheduling and feedback collection. Collaboration is often streamlined through shared dashboards, real-time updates, and automated workflows, ensuring all stakeholders are aligned and informed throughout each stage of the hiring process.
What are popular job titles related to Zoho Recruit jobs in Raleigh, NC? For Zoho Recruit jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Zoho Recruit jobs in Raleigh, NC look for? The top searched job categories for Zoho Recruit jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Zoho Recruit jobs? Cities near Raleigh, NC with the most Zoho Recruit job openings:
Zoho Recruit jobs near you

BPO AI Solutions Architect

Resolv.Global

Raleigh, NC • Remote

$64.50 - $85/hr

Full-time

Re-posted 13 days ago

Job description

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.


About the Role

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

  • AI Solutions Consulting
  • Business Process Analysis
  • Operational Improvement
  • Solutions Engineering
  • AI Automation Strategy


Key Responsibilities

  • Participate in sales, discovery, and client consultation meetings.
  • Analyze operational workflows and identify opportunities for AI and automation.
  • Conduct process mapping and workflow assessments.
  • Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
  • Develop business cases and ROI estimates for proposed solutions.
  • Create implementation roadmaps and project plans.
  • Collaborate with operations, recruiting, payroll, IT, and client success teams.
  • Support the implementation and adoption of AI initiatives.
  • Evaluate emerging AI technologies and recommend practical business applications.
  • Assist in developing internal and client-facing AI solutions.


Why Join Us?

  • Work with clients across multiple industries and global markets.
  • Help shape the future of AI adoption within the BPO industry.
  • Influence business transformation initiatives from strategy through execution.
  • Join a fast-growing organization focused on innovation and operational excellence.
  • Fully remote opportunity with global exposure.


Working Hours

This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.


Compensation

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.


Hiring Process

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

  1. Resume review and prescreen questionnaire
  2. One-way video interview
  3. Interview with leadership
  4. Additional/final interview if required


Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.


Requirements:

Preferred Experience

  • Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
  • Experience in identifying and improving business processes.
  • Experience participating in client-facing meetings, operational assessments, or consulting engagements.
  • Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
  • Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
  • Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.
  • Strong understanding of operational KPIs and workforce management concepts.
  • Excellent communication and stakeholder management skills.
  • Ability to explain technical concepts to non-technical audiences.


Ideal Candidate Profile

We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.

The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.


Success Measures

Success in this role will be measured by:

  • AI opportunities identified and implemented
  • Operational efficiencies achieved
  • Cost savings generated
  • Client satisfaction and retention
  • Internal process improvements delivered
  • Revenue generated through AI consulting and solution design
  • Successful deployment and adoption of AI initiatives