The Zaxbys Support Center is looking for a Technical Support Agent to join the IT Restaurant ... Participate in application testing for deployment to restaurants KEY COMPETENCIES * Advanced ...
The Zaxbys Support Center is looking for a Technical Support Agent to join the IT Restaurant ... Participate in application testing for deployment to restaurants KEY COMPETENCIES * Advanced ...
Zaxbys Application information
See Decatur, GA salary details
$16.66 - $22.68
1% of jobs
$22.68 - $28.70
3% of jobs
$28.70 - $34.71
7% of jobs
$34.71 - $40.73
12% of jobs
$41.23 is the 25th percentile. Wages below this are outliers.
$40.73 - $46.75
19% of jobs
The median wage is $48.96 / hr.
$46.75 - $52.76
20% of jobs
$57.38 is the 75th percentile. Wages above this are outliers.
$52.76 - $58.78
16% of jobs
$58.78 - $64.80
10% of jobs
$64.80 - $70.81
6% of jobs
$70.81 - $76.83
3% of jobs
$76.83 - $82.85
2% of jobs
$16
$51
$82
How much do zaxbys application jobs pay per hour?
As of May 30, 2026, the average hourly pay for zaxbys application in Decatur, GA is $51.39, according to ZipRecruiter salary data. Most workers in this role earn between $41.30 and $59.13 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Zaxby's team member, and why are they important?
To thrive as a Zaxby's team member, you need strong customer service skills, basic math abilities, and a willingness to work in a fast-paced environment, typically with no formal education requirements beyond a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and food safety procedures is important, and some locations may require food handler certifications. Teamwork, reliability, and effective communication are standout soft skills for this role. These skills and qualities ensure efficient service, customer satisfaction, and smooth team operations in a quick-service restaurant setting.
What can I expect during the interview process for a position at Zaxby's?
During the Zaxby's interview process, you can expect a friendly, structured conversation focusing on your customer service skills, availability, and ability to work in a fast-paced environment. Interviews are typically conducted in person by a manager and may include questions about handling difficult customers, teamwork experiences, and schedule flexibility. It's common to be asked about your interest in food service and how you handle multi-tasking. The process is generally straightforward and may be completed within a week, depending on the location's hiring needs.
What is the Zaxby's application process?
The Zaxby's application process typically involves submitting an online application through their careers website or in person at a local restaurant. Applicants may be asked to provide personal information, work history, and availability. After submitting the application, qualified candidates are usually contacted for an interview, which may be conducted by a manager. The process can take anywhere from a few days to a couple of weeks, depending on the location and staffing needs. It's important to follow up with the restaurant if you haven't heard back in a reasonable amount of time.
What is the difference between Zaxbys Application vs Zaxbys Crew Member?
| Aspect | Zaxbys Application | Zaxbys Crew Member |
|---|---|---|
| Required Credentials | None or minimal; age 16+ often required | None; age 16+ typically required |
| Work Environment | Application process; not a job role | Fast-paced restaurant setting |
| Employer & Industry Usage | Job application for employment | Entry-level position at Zaxby's |
The Zaxbys Application refers to the process of applying for a job at Zaxby's, while a Zaxbys Crew Member is an entry-level employee working in the restaurant. The application is a step to join the company, whereas the crew member role involves performing daily restaurant tasks. Both share similar credential requirements and work environments, but one is the application process, and the other is the job position.
What job categories do people searching Zaxbys Application jobs in Decatur, GA look for? The top searched job categories for Zaxbys Application jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Zaxbys Application jobs? Cities near Decatur, GA with the most Zaxbys Application job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Zaxby's rating
5.1
Based on 678 frontline employees who took The Breakroom Quiz
53rd of 104 rated fast food restaurants
Job description
The Zaxbys Support Center is looking for a Technical Support Agent to join the IT Restaurant Support team. The Technical Support Agent is an individual contributor on the Restaurant Support Help Desk team. They drive issue resolution with a mentality of "let's never receive this issue again" focusing on root cause analysis and implementing solutions to reduce and eliminate recurrence. This position maintains a lab environment of restaurant system platforms and provides active knowledge transfer and assists with internal projects.
As we continue to grow, our strategies have set us up for success to be the top offering
in Chicken Fingerz, Boneless Wings and Zalads. We'd love to have you as part of our team!
This position is based in Atlanta, GA area and allows for a hybrid work schedule that includes 3 in-office days per week.
Benefits Include:
• Medical, Dental and Vision insurance
• Company-paid Disability, Critical Illness, and Basic Life insurance
• 401K participation with Company match
• 50% off meal discount at company-owned locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:
KEY COMPETENCIES
EDUCATION AND EXPERIENCE GUIDELINES
Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.
As we continue to grow, our strategies have set us up for success to be the top offering
in Chicken Fingerz, Boneless Wings and Zalads. We'd love to have you as part of our team!
This position is based in Atlanta, GA area and allows for a hybrid work schedule that includes 3 in-office days per week.
Benefits Include:
• Medical, Dental and Vision insurance
• Company-paid Disability, Critical Illness, and Basic Life insurance
• 401K participation with Company match
• 50% off meal discount at company-owned locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:
- Support and maintain existing systems within the restaurants that include PAR POS Systems, Drive-thru Timers, Web-based Reporting Systems, Web-based Food Cost & Inventory Control Solutions, Labor tools, Interfaces, Credit Processing, and many other supporting applications
- Resolve technical problems via telephone, electronic submission, and remote control software; all calls are input into an ITSM based system - prompt response times are expected
- Review call/ticket logs from POS Vendors to determine priority issues; troubleshoot problems or work with vendors to address root cause
- Promote root cause issues requiring advanced development or procedural updates to team lead and Help Desk manager for further development
- Coordinate with vendors to ensure timely repair or replacement of hardware components covered by third-party maintenance agreements
- Assist vendors with system implementations, replacement of hardware, and configuration
- Train New Store Openings and Field Operations teams on new enhancements to POS systems, Drive-thru Timers, and new technologies added to the restaurants
- Provide updates to user manuals required for operational training
- Train Operations personnel on new, enhanced, or updated applications
- Participate in application testing for deployment to restaurants
KEY COMPETENCIES
- Advanced functional and technical knowledge of PAR POS preferred
- Desktop support skills and restaurant systems experience
- Strong and extensive capabilities to perform troubleshooting for computer applications
- Ability to communicate effectively to coworkers and supervisors
- Open minded and creative to provide new suggestions and proposals
- Eagerness to learn new skills and technologies
- Expected to handle stressful situations with tact, respect, and patience
EDUCATION AND EXPERIENCE GUIDELINES
- Education: Bachelor's degree or IT certifications in related field of study; OR equivalent combination of education and experience
- Experience: 1+ years of work experience related to desktop support and/or restaurant systems; experience with PAR POS system desired; basic coding knowledge and SQL experience preferred
Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.