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Position Title: Ground Operations Crew
Position Summary
The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes the operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties, including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and be proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.
Essential Responsibilities
Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
Works in a ramp environment
Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Operates external aircraft equipment
Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
Assist Customers with special needs, e.g., Customers who need assistance in boarding
Guides aircraft to and from aircraft parking locations
Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
Occasionally assist with loading and unloading mail, small packages and human remain
Ensure and maintain a safe environment and operation
Other duties as assigned
Certificates/Security Clearances/Other
Work Environment:
Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels
Ability to work weekends or irregular shifts
Able to make occasional trips to other locations for training or temporary assignment
Subject to weather and elevated noise levels within airports
Ability to stand for an extended period
Physical Effort:
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.
Compensation:
The starting pay for this position is $21.25 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Additional Qualifications/Responsibilities
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year of customer service or sales experience
Must be at least 18 years old
Complete fluency in written and spoken English
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically based scoring
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Able to follow safety guidelines
Able to perform under pressure and within fixed time constraints
Able to work in all types of weather conditions
Able to make occasional trips to other locations for training or temporary assignment
Must be able to give and receive verbal communication
Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
Maintaining a positive, good-natured attitude is essential
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
Available for occasional overnight travel (10%)
For internal candidates, good standing in attendance, performance, and safety
Legally eligible to work in the country in which the position is located
Pass a pre-employment drug test
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Bilingual skills
Previous airline experience
Proficient with Microsoft Office suite
Crewmember Expectations:
Regular attendance and punctuality
Able to maintain a professional appearance
Potential need to work flexible hours and be available to respond on short-notice
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment:
Computer/Electronic Tablet and other office equipment
Ground service equipment
Handheld radios
Public Address System
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
Free-standing computer kiosks used to identify and process Customer reservations
Light Emitting Diode (LED) screens and signs