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Supervisor - Goodwill Industries of Lane & South Coast Counties & Alaska

Job Description
Are you ready to supervise an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while helping lead store operations.

Job Summary
Are you ready to be a leader and invest in your future? Supervise an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges.

Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development.

Essential Duties and Responsibilities
• Train and supervise employees, including identifying skill or knowledge gaps, and providing training for employees, program participants, and volunteers.
• Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and resolve complaints.
• Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, and opening and closing the store.
• Support store manager with operations and inventory management, reconciling cash with sales receipts and preparing daily transaction records, and serve as the manager on duty when needed.

Job Requirements
• 18 years of age or older.
• Eligible to work in the United States (must provide required documentation).
• Able to speak, read, and write in English.
• Pass a criminal background check (some records are acceptable).
• Pass a drug screening for all federally controlled substances, including cannabis (THC).
• Skills in math to accurately count cash.

Experience
• Minimum one-year supervisory experience.
• Experience at Goodwill, including tenure, training, and development, may be weighted or preferred.

Education
• High school diploma or GED.

Certificates, Licenses, and Registrations
• CPR/First Aid/AED certification or ability to become certified within 30 days.

Physical Demands of Work
• Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance.
• Stand and walk.
• Speak and hear.
• See things close and in color, adjust focus, with peripheral vision and depth perception.
• Use hands to feel objects, tools, or controls, and reach with hands and arms.
• Use telephone, cash register, handheld pricing/tagging machine, paper, pens, and other office and retail equipment.
• Ability to perform the essential duties of the positions, with or without reasonable accommodations.

Work Environment
• Indoor and outdoor at warehouse, store sales floor, office, production area, and surrounding grounds.
• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Potential exposure to dust or airborne particles and outside weather conditions.
• Fluctuating temperatures based on work location.
• Noise level is usually loud.
• Hectic and fast-paced, with frequently short deadlines.
• Regular instances of critical and unusual situations.

Work Hours
In addition to weekdays, must have availability on weekends, evenings, and holidays.

Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.