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Property Manager

Overview:

We are seeking an energetic Property Manager for our extensive apartment portfolio in the Kansas City area. Our ideal candidate will have excellent communication, customer service, and organizational skills. You must have an aptitude for technology and a firm grasp of social media for marketing purposes.

If you work well with others, understand job responsibilities, and have the capacity to follow up and follow through, you are the person we are looking for to join our dynamic Property Management team.

Benefits Include:

• Salary is competitive, and as an entrepreneurial company, we provide a path for significant career growth and development.

• Background screening and a valid driver’s license are required.

• Full-time Shift(s): Monday - Friday

• Paid Time Off (PTO)/Vacation

• Employees are eligible for company-sponsored benefits after 30 days of employment. Available benefits include supplemental coverage options such as dental, vision, life insurance, short-term disability, accident insurance, critical illness insurance, and other voluntary benefits offered through the company’s benefit providers.

Responsibilities:

1. Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner using an online remote deposit. Monitor outstanding balances for residents and notify accordingly in line with the late and delinquent rent process;

2. Obtain Construction Transition Document from Construction Manager for completed projects that must be transitioned to the Property Management department and register property in Property Management Software;

3. Conduct Take Over Transitions (Collecting leases, receiving keys, and managing utilities) for 3rd party properties, complete Takeover Checklist, and register property in Property Management Software;

4. Periodically review rental applications and lease forms for accuracy and compliance with established policies and procedures;

5. Ensures property files and records are maintained and cataloged into Property Management Software;

6. Monitor outstanding balances for residents and perform evictions, utility cut-offs, and notices accordingly in line with the late and delinquent rent process;

7. Ensure that Accounts Payable invoices are coded properly and submitted to the accountant for payment;

8. Initiate ‘Make-Ready’ process in Property Management Software and update Make-Ready Board to indicate property vacancy statuses and scheduled move-outs regularly;

9. Review and monitor the “make ready” list on a weekly basis for timely turnover of vacancies;

10. Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis;

11. Process all move-outs, including refunds and charges;

12. Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management, including calls, emails, and personal interactions;

13. Walkthrough of properties monthly to improve the overall resident experience with Clemons, by suggesting site and service improvements and/or upgrades;

14. Ensure distribution of all company or community-issued notices (i.e., renewals, pest control, special projects, bad weather, emergency, etc.);

15. Ensure that all service requests are recorded and communicated appropriately to maintenance;

16. Ensure all notices to vacate are logged in Property Management Software accurately, and determine the cause of the move-out and vacate date, and report to Area Property Manager;

17. Provide backup for leasing staff- answer calls, set appointments, and show inventory when necessary;

18. Alert residents when lease renewal is required, and facilitate the renewal process with residents;

19. Follow up on completed work orders to ensure resident satisfaction, as schedule allows;

20. Compiles and submits Property Owner Reports to Property Owners monthly.

Skills:

• Self-starter with the ability to take initiative, work independently, and follow through on assigned responsibilities
• Critical thinker with the ability to evaluate information, ask appropriate questions, and make sound decisions
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain attention to detail
• Team player who is willing to collaborate, support coworkers, and contribute to a positive work environment
• Client-facing customer service skills with the ability to communicate professionally and build strong working relationships
• Analytical thinker with the ability to review information, identify trends, and support accurate decision-making
• Problem-solving skills with the ability to identify issues, recommend solutions, and follow through to resolution
• Must be proficient in Microsoft Office, including Outlook, Word, and Excel
• Communication and marketing skills are desirable, including the ability to assist with client outreach, written communications, and promotional efforts
• Experience with housing vouchers, Section 8, HAKC, or similar housing assistance programs is preferred

Education:

• High school diploma required

• Associates /BA Degree desired

• NALP designation desired

• CAM designation desired

Experience:

Three (3) years of prior experience in the Property Management industry.

Relationships:

Reports to Area Manager