Virtual Freelance Blockchain Developer Jobs in Yulee, FL

Elaboration on the Project: Title: Customer Service Representative Location: Jacksonville, FL Duration: 11 months Pay Range: $19-$21 Position Summary Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer-sponsored benefit plans. The team provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to, filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements. Key Responsibilities Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call. Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients. Manage risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying and escalating potential risks. Navigate through multiple applications and tools to understand policies and procedures, gain clarity on various products and services, research issues, and resolve client account concerns. Display passion, commitment, and deliver an experience that improves customers' financial lives. Training Schedule Monday through Friday 9:00 AM – 5:30 PM EST After training, employees will transition to the shift selected at the time of offer. Available Shifts (EST) Monday, Tuesday, Wednesday & Saturday: 6:00 AM – 4:30 PM Monday, Thursday, Friday & Saturday: 6:00 AM – 4:30 PM Monday, Tuesday, Friday & Saturday: 8:00 AM – 6:30 PM Monday, Tuesday, Wednesday & Saturday: 8:00 AM – 6:30 PM Monday, Thursday, Friday & Saturday: 9:00 AM – 7:30 PM Monday, Tuesday, Wednesday & Saturday: 9:00 AM – 7:30 PM Monday, Thursday, Friday & Saturday: 10:00 AM – 8:30 PM Monday, Tuesday, Wednesday & Saturday: 10:00 AM – 8:30 PM Monday, Tuesday, Friday & Saturday: 10:30 AM – 9:00 PM Monday, Thursday, Friday & Sunday: 6:00 AM – 4:30 PM Monday, Wednesday, Thursday & Sunday: 6:00 AM – 4:30 PM Monday, Tuesday, Wednesday & Sunday: 8:00 AM – 6:30 PM Monday, Wednesday, Thursday & Sunday: 9:00 AM – 7:30 PM Monday, Thursday, Friday & Sunday: 9:00 AM – 7:30 PM Monday, Thursday, Friday & Sunday: 10:00 AM – 8:30 PM Monday, Tuesday, Wednesday & Sunday: 10:00 AM – 8:30 PM Monday, Tuesday, Wednesday & Sunday: 10:30 AM – 9:00 PM Required Qualifications Minimum 2 years of customer service experience. Strong attendance and reliability are essential. Ability to navigate between multiple screens and systems while keeping clients engaged and accurately documenting information. Proficiency with MS Outlook, Word, and PowerPoint. Ability to work effectively in a fast-paced, high-call-volume, constantly changing call center environment. Strong communication skills, grammar, and the ability to communicate professionally with management, peers, and clients. Excellent customer service skills with the ability to resolve and de-escalate difficult situations respectfully and professionally. Positive attitude with a willingness to receive coaching and continuously improve. Ability to handle confidential and sensitive information responsibly. Self-motivated, ambitious, and dependable. Important Expectations Professional business casual attire is required, including during interviews. Attendance and punctuality are critical. Employees must follow the proper call-out procedures and communicate with supervisors appropriately. It is recommended not to schedule time off during the training period. Candidates must be able to work in a virtual setting while onsite during training. Personal items such as blankets should not be brought to the workplace. Cell phone usage is limited to designated areas and approved times. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us: Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. {and 59% of the Fortune 50 (could use either stat)} With Collabera, you • Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security and Engineering. • At Collabera you have 80% chances of project extension or redeployment to other clients • Will have endless opportunities to learn new technologies through our inhouse Training arm – Cognixia.