Block Advisor Tax Advisor
Beavercreek, OH · On-site
Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... or Enrolled Agent certification * Experience completing business tax returns * Experience ...
Block Advisor Tax Advisor
Beavercreek, OH · On-site
Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... or Enrolled Agent certification * Experience completing business tax returns * Experience ...
Virtual Chat Agent information
See Springfield, OH salary details
$4.76 - $6.36
0% of jobs
$6.36 - $7.95
0% of jobs
$7.95 - $9.55
0% of jobs
$9.55 - $11.14
2% of jobs
$11.14 - $12.74
13% of jobs
$13.18 is the 25th percentile. Wages below this are outliers.
$12.74 - $14.33
38% of jobs
$14.33 - $15.92
11% of jobs
$17.52 is the 75th percentile. Wages above this are outliers.
$15.92 - $17.52
11% of jobs
$17.52 - $19.11
14% of jobs
$19.11 - $20.71
6% of jobs
$20.71 - $22.30
5% of jobs
$4
$15
$22
How much do virtual chat agent jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for virtual chat agent in Springfield, OH is $15.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.31 per hour, depending on experience, location, and employer.
What Does a Virtual Chat Agent Do?
As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.
What are Virtual Chat Agents?
Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.
What job makes 10000 a month without a degree?
A Virtual Chat Agent can potentially earn around $10,000 per month through high-volume client accounts, tips, or performance bonuses, especially in freelance or independent contractor roles. Success often depends on experience, communication skills, and the ability to handle multiple clients efficiently, with some agents working full-time or managing multiple accounts to reach this income level.
How much do online chat agents make?
Online chat agents typically earn between $12 and $20 per hour, depending on experience, employer, and location. Some roles offer additional benefits or performance-based bonuses, and proficiency with chat software and communication skills can influence pay rates.
How do I become a virtual chat agent?
To become a virtual chat agent, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?
To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.
What is the difference between Virtual Chat Agent vs Customer Service Representative?
| Aspect | Virtual Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require customer service experience | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, online chat platforms | In-office or remote, phone and in-person interactions |
| Industry Usage | Customer support via live chat for various industries | Customer support via phone, email, or in-person for diverse sectors |
| Search & Comparison Intent | Focuses on online chat support roles | Broader customer service roles including phone and face-to-face |
The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.
How to make 1000 a week remote?
A virtual chat agent can earn $1,000 a week by working multiple shifts, increasing hourly rates through specialized skills, or handling a high volume of chats. Building experience, improving communication skills, and working for reputable companies with competitive pay can help achieve this income level. Consistent scheduling and efficient use of chat tools are also important factors.
What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?
Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Springfield, OH? The most popular types of Chat Agent jobs in Springfield, OH are:
What job categories do people searching Virtual Chat Agent jobs in Springfield, OH look for? The top searched job categories for Virtual Chat Agent jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Virtual Chat Agent jobs? Cities near Springfield, OH with the most Virtual Chat Agent job openings:
Full-time
Medical, Retirement
Posted 10 days ago
Job description
Our Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
As you inspire people to make confident, informed decisions about their lives, careers, businesses and money, you'll build client relationships that will grow stronger every year.
Joining Block Advisors as a Tax Advisor means you'll serve clients with diverse tax and business services needs year-round. You'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. We assist our clients in reaching their financial goals year-round.
What you'll bring to the team...
It would be even better if you also had...
Why work for us
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
The Community You Will Join:
At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you're looking to make an impact, H&R Block is the place for you.
*Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Sponsored Job
#14425
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
As you inspire people to make confident, informed decisions about their lives, careers, businesses and money, you'll build client relationships that will grow stronger every year.
Joining Block Advisors as a Tax Advisor means you'll serve clients with diverse tax and business services needs year-round. You'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. We assist our clients in reaching their financial goals year-round.
What you'll bring to the team...
- Build year-round client relationships
- Provide tax preparation, tax audit support and tax planning year-round
- Create confidence in our clients by conducing tax interviews face to face and through virtual tools (video conferencing, phone, chat, email)
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- All certification levels can provide tax notice services
- Circular 230 associates can provide audit representation
- Grow your tax expertise
- 5+ years of tax experience
- Experience completing individual tax returns
- Tax planning and audit support
- Ability to effectively communicate in person and virtually
- Comfort working with virtual tools - video conferencing and chat
- Experience working in a fast-paced, supportive environment
- Successful completion of the H&R Block Tax Knowledge Assessment* or equivalent
- Must complete continuing education requirements and meet all other IRS and applicable state requirements
It would be even better if you also had...
- CPA or Enrolled Agent certification
- Experience completing business tax returns
- Experience conducting virtual tax interviews
- Sales and/or marketing experience
- Bachelor's degree in accounting or related field
Why work for us
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
- Click here to checkout all available benefits.
The Community You Will Join:
At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you're looking to make an impact, H&R Block is the place for you.
*Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Sponsored Job
#14425