Unscripted Development Director Jobs in Atlanta, GA

Additional Information: This hotel is owned and operated by an independent franchisee, Burgess Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Front Office Manager directs all front-of-house operations to ensure a seamless, high-touch boutique guest journey from pre-arrival to departure. This role is responsible for department budgeting, strategic hiring, brand standard compliance across multiple guest-facing touchpoints, and driving elite Marriott Bonvoy loyalty metrics.
Core Responsibilities

• Strategic Front Office Leadership Oversee total operations: Direct the Front Desk, Guest Services, Concierge, Bell/Door staff, and Valet teams to ensure unified service.
• Manage department financials: Own the front office budget, control labor costs, monitor expenses, and approve departmental purchasing.
• Optimize inventory & yield: Partner with Revenue Management to drive dynamic upselling programs, maximize Room Revenue, and manage overbooking strategies. Champion brand integrity: Ensure the property bridges its unique indie/boutique identity with Marriott's rigorous global quality assurances.
• Talent Cultivation & Culture Recruit and onboard: Architect the hiring, training, and professional development programs for all front office supervisors and line staff.
• Set performance metrics: Conduct formal performance reviews, establish clear service goals, and cultivate a culture of accountability.
• Inspire authentic hospitality:
• Coach staff to blend efficient operational workflows with warm, unscripted, and highly personalized guest interactions.
• Guest Relations & Loyalty Exclusivity Execute elite VIP protocols: Review daily arrival reports to personally oversee VIP, celebrity, and high-tier Marriott Bonvoy guest arrangements.
• Master guest data: Leverage Marriott's guest preference platforms to anticipate needs and customize stays based on historical data. Lead advanced service recovery: Take ultimate ownership of complex guest complaints, implementing creative solutions and long-term retention strategies.

Education and Experience

• High School Diploma (or GED) plus 4 years of solid experience in guest services, front office, or a highly related hospitality leadership area. OR A 4-year bachelor's degree from an accredited university in Hospitality Management, Hotel Operations, or Business Administration plus 2 years of related experience.
• Boutique leadership background: Proven track record as a Assistant Front Office Manager or Front Desk Manager within a lifestyle, luxury, or high-end boutique property.
• Essential Skills Marriott systems mastery: Advanced proficiency in Marriott-approved Property Management Systems (PMS) like FOSSE, LIGHTSPEED, or OPERA, alongside guest satisfaction metrics (GSS/Guest View).
• Financial acumen: Strong capability in analyzing profit and loss (P&L) statements, labor forecasting, and departmental budgeting.
• High emotional intelligence: Superior communication skills required to manage diverse teams, high-profile guests, and stressful operational environments simultaneously.

Salary and medical dental, life insurance. $50,000 - 60,000 annually
This company is an equal opportunity employer.
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