Bilingual Medical Assistant (Spanish/English Required)
Job Summary
The Bilingual Medical Assistant (MA) supports both clinical and administrative operations with a strong emphasis on weight loss therapies, hormone replacement therapy (HRT), and aesthetic procedures. This role ensures accurate documentation, safe medication handling, and effective communication with Spanish-speaking patients while maintaining high clinical standards and workflow efficiency.
Clinical Duties
- Perform comprehensive patient intake:
- Vital signs (BP, HR, RR, Temp, SpO2, weight, BMI)
- Chief complaint and structured HPI
- Complete full chart reconciliation:
- Medications, allergies, PMH, PSH, family history
- Prepare exam rooms and ensure proper stocking of supplies
- Assist providers with:
- Injections (IM/SubQ)
- Phlebotomy and specimen processing
- Minor procedures and wound care
- Perform CLIA-waived testing and document results
- Maintain strict infection control and room turnover protocols
Weight Loss Program Duties (Semaglutide / Tirzepatide)
Patient Workflow Management
- Verify eligibility and ensure baseline labs are completed and reviewed
- Document:
- Starting weight, BMI, and goal weight
- Contraindications (e.g., thyroid cancer history, pancreatitis)
- Educate patients on:
- Weekly injection technique
- Dose escalation schedule
- Side effects (nausea, constipation, dehydration risks)
Injection & Follow-Up
- Prepare and administer injections per provider order
- Ensure correct:
- Dose
- Lot number documentation
- Expiration tracking
- Schedule and track monthly follow-ups (8-visit structure if applicable)
- Monitor and document:
- Weight loss progress
- Adverse effects
- Compliance
Inventory & Medication Handling
- Maintain proper refrigeration logs
- Track inventory levels and report shortages
- Ensure proper storage per manufacturer guidelines
Testosterone Therapy Support (HRT)
Patient Monitoring
- Assist with baseline and follow-up labs:
- Testosterone levels
- CBC (monitor hematocrit)
- PSA (if applicable)
- Document symptoms and response to therapy:
- Energy, libido, mood, strength
Injection Support
- Administer testosterone injections (IM/SubQ) per protocol
- Educate patients on:
- Self-injection (if applicable)
- Risks (polycythemia, cardiovascular concerns)
Compliance Duties
- Perform and document PMP/PDMP checks (if required by clinic policy)
- Track lab intervals and flag abnormal values for provider review
- Coordinate callbacks for lab reviews and follow-ups
Aesthetic Procedures Support
Botox & Dermal Fillers
- Prepare treatment rooms and sterile trays
- Assist provider during procedures
- Pre-procedure:
- Take standardized before photos
- Apply topical numbing agents if indicated
- Post-procedure:
- Provide aftercare instructions
- Educate on complications (bruising, swelling, vascular occlusion signs)
Laser Hair Removal (e.g., GentleMax Pro or equivalent)
- Prepare and calibrate laser equipment per protocol
- Verify patient candidacy (skin type, contraindications)
- Apply safety measures:
- Protective eyewear
- Proper settings per provider guidance
- Assist or perform treatments (if certified and allowed)
- Document settings, treatment area, and patient tolerance
Bilingual Patient Communication (Spanish Required)
- Serve as interpreter for all Spanish-speaking patients
- Translate:
- Treatment plans
- Consent forms
- Medication instructions
- Ensure full patient understanding and informed consent
- Provide culturally competent care
Administrative Duties
- Manage scheduling and patient flow in EMR
- Answer phones and patient inquiries (Spanish/English)
- Verify insurance and collect payments (if applicable)
- Process:
- Prior authorizations
- Lab orders
- Referrals
- Manage no-shows and reactivation workflows
Compliance & Safety
- Adhere to:
- Maintain accurate documentation for:
- Injections
- Controlled substances (if applicable)
- Lab handling
- Follow sharps safety and biohazard protocols
Required Qualifications
- Fluent in Spanish and English (REQUIRED)
- Medical Assistant certification preferred (CMA/RMA)
- Experience in:
- Clinical setting (1+ year preferred)
- Knowledge of:
- EMR systems
- Medical terminology
- Injection techniques
Preferred Experience (Highly Valued)
- Weight loss clinic experience (GLP-1 medications)
- Hormone therapy (testosterone management)
- Aesthetic procedures:
- Botox
- Fillers
- Laser treatments
- Phlebotomy proficiency is a must
Skills & Competencies
- High attention to detail (critical for dosing & documentation)
- Strong patient communication skills
- Ability to multitask in high-volume clinic
- Professional, polished demeanor
Physical Requirements
- Standing or sitting for extended periods
- Lifting up to 25 lbs
- Manual dexterity for injections and procedures
Work Environment
- Medical clinic with exposure to:
- Biohazards
- Sharps
- Laser equipment
Schedule
- Full-time and includes 1⁄2 day Sat (usually off on Wednesday)
Company Description
Located in Baytown, TX, our private medical practice focuses on helping patients feel better and live healthier. We pride ourselves on maintaining a supportive, professional workplace built on teamwork and respect.