VoIP Specialist
Pigeon, MI · On-site
$86K/yr
Coordination of telephone number porting. * Testing and verification of new system deployments. * Troubleshooting voice service issues and resolving customer concerns. * Documenting system ...
VoIP Specialist
Pigeon, MI · On-site
$86K/yr
Coordination of telephone number porting. * Testing and verification of new system deployments. * Troubleshooting voice service issues and resolving customer concerns. * Documenting system ...
Telephone Number Porting information
What is the difference between Telephone Number Porting vs Customer Service Representative?
| Aspect | Telephone Number Porting | Customer Service Representative |
|---|---|---|
| Required credentials | Minimal; technical knowledge helpful | None specific; communication skills essential |
| Work environment | Telecommunications companies, offices | Call centers, customer support centers |
| Industry usage | Telecom, internet providers | Various industries including retail, tech |
| Search intent | Understanding number transfer process | Assistance with customer inquiries |
Telephone Number Porting involves transferring a phone number from one provider to another, requiring technical steps and coordination. Customer Service Representatives assist customers with inquiries and support but do not handle number transfers directly. While both roles involve communication and customer interaction, their functions and credentials differ significantly.
What are some common challenges encountered in a telephone number porting role, and how can they be effectively managed?
A common challenge in Telephone Number Porting is ensuring accurate coordination between multiple carriers to prevent service disruptions for customers. Issues such as mismatched account information or incomplete documentation can delay the porting process. Effective management involves meticulous attention to detail, proactive communication with both customers and carrier representatives, and familiarity with industry regulations and timelines. Building strong relationships across teams and maintaining up-to-date knowledge of porting procedures are key to overcoming these challenges and ensuring smooth transitions.
What are the key skills and qualifications needed to thrive as a telephone number porting specialist, and why are they important?
To thrive as a Telephone Number Porting Specialist, you need a solid understanding of telecommunications processes, attention to detail, and familiarity with number portability regulations, often supported by experience in telecom customer service or technical support. Proficiency with porting management systems, databases, and carrier-specific software is typically required. Strong problem-solving, communication, and organizational skills help facilitate smooth coordination between customers, carriers, and internal teams. These skills ensure accurate, timely number transfers and minimize service disruptions, which are critical for customer satisfaction and compliance.
What is telephone number porting?
Telephone number porting is the process of transferring your existing phone number from one telecommunications service provider to another. This allows you to keep your current phone number when you switch carriers or service providers, ensuring continuity and convenience. The process typically involves submitting a porting request to your new provider, who then coordinates with your current provider to complete the transfer. Porting can apply to both mobile and landline numbers, although the steps and timelines may vary. It's important to ensure your current account is active and that all information matches to avoid delays.
What are popular job titles related to Telephone Number Porting jobs in Michigan? For Telephone Number Porting jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Telephone Number Porting jobs in Michigan look for? The top searched job categories for Telephone Number Porting jobs in Michigan are:
What cities in Michigan are hiring for Telephone Number Porting jobs? Cities in Michigan with the most Telephone Number Porting job openings:
Job description
Description
Agri-Valley Communications, Inc. (AVCI) is the parent company of Pigeon Telephone, Thumb Cellular, Agri-Valley Services and the AVS Tech Team. Headquartered in Pigeon, Michigan, our family-owned corporation is focused on providing communication and technology services to rural Michigan communities, including those in the Thumb and Northern regions of the state.
Do you enjoy solving technical problems and helping customers stay connected? If so, AVCI has a current opening for a VoIP Specialist to join our team. The VoIP Specialist is responsible for configuring, provisioning, implementing, and supporting residential and business voice service solutions. This position programs and tests hosted VoIP phone systems, configures customer equipment and features, coordinates number porting activities, and provides technical support to ensure reliable voice communications for AVS customers.
Normal hours of this position are 8am to 5pm Monday through Friday although occasional evening or weekend work may be required. Compensation and our exceptional benefit package will be discussed during the initial interview. If you feel like you meet the qualifications of the position, please submit your resume for consideration.
PRIMARY DUTIES AND RESPONSIBILITIES:
Travel Requirements: Occasional travel throughout the AVCI service area is required.
Work Environment: Works primarily in an office environment with occasional travel to customer locations and other company facilities.
Requirements
Agri-Valley Communications, Inc. (AVCI) is the parent company of Pigeon Telephone, Thumb Cellular, Agri-Valley Services and the AVS Tech Team. Headquartered in Pigeon, Michigan, our family-owned corporation is focused on providing communication and technology services to rural Michigan communities, including those in the Thumb and Northern regions of the state.
Do you enjoy solving technical problems and helping customers stay connected? If so, AVCI has a current opening for a VoIP Specialist to join our team. The VoIP Specialist is responsible for configuring, provisioning, implementing, and supporting residential and business voice service solutions. This position programs and tests hosted VoIP phone systems, configures customer equipment and features, coordinates number porting activities, and provides technical support to ensure reliable voice communications for AVS customers.
Normal hours of this position are 8am to 5pm Monday through Friday although occasional evening or weekend work may be required. Compensation and our exceptional benefit package will be discussed during the initial interview. If you feel like you meet the qualifications of the position, please submit your resume for consideration.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Configuring hosted business phone systems and VoIP services.
- Programming IP phones and customer voice features.
- Coordination of telephone number porting.
- Testing and verification of new system deployments.
- Troubleshooting voice service issues and resolving customer concerns.
- Documenting system configurations and maintaining of accurate records.
- Assisting customers with training and ongoing support.
- Working with technicians during new installations and service upgrades.
Travel Requirements: Occasional travel throughout the AVCI service area is required.
Work Environment: Works primarily in an office environment with occasional travel to customer locations and other company facilities.
Requirements
- High School Diploma required. Related college degree preferred.
- Experience with VoIP phone systems, telecommunications, networking, or IT.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication abilities.
- Ability to manage multiple projects while maintaining attention to detail.
- Experience with hosted PBX, SIP, or Unified Communications platforms is preferred but not required.
- Must have valid Michigan Driver's License and be insurable.
- Employment is contingent upon successfully passing a criminal background check.
About Agri-Valley Communications
Sourced by ZipRecruiter
Industry
Utilities
Company size
51 - 200 Employees
Headquarters location
Pigeon, MI, US
Year founded
1982