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Technicien Support Informatique Jobs (NOW HIRING)

Stefanini

Deskside Technician II

Almont, CO

$20.25 - $25.75/hr

Le groupe Stefanini recherche un Technicien de proximit II pour une entreprise mondialement ... informatique, y compris le support sur site au niveau de l'atelier et des services sur le terrain.

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Technicien Support Informatique information

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$14

$25

$37

How much do technicien support informatique jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for technicien support informatique in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

Quels sont les défis courants rencontrés par un Technicien Support Informatique lors de la gestion des demandes utilisateurs ?

Un Technicien Support Informatique est fréquemment confronté à la gestion simultanée de nombreuses demandes, chacune avec des niveaux d'urgence différents. Il doit souvent résoudre rapidement des problèmes techniques variés tout en communiquant efficacement avec des utilisateurs ayant des niveaux de compétence informatique très différents. L'une des principales difficultés consiste à prioriser les incidents tout en maintenant un service client de qualité, ce qui nécessite de solides compétences organisationnelles et relationnelles. Travailler en équipe et collaborer avec d'autres services informatiques est aussi essentiel pour résoudre des problèmes complexes.

What is the difference between Technicien Support Informatique vs Technicien Réseaux?

AspectTechnicien Support InformatiqueTechnicien Réseaux
CertificationsCompTIA A+, ITIL, Microsoft CertifiedCisco CCNA, CompTIA Network+
Work EnvironmentEnd-user support, hardware/software troubleshootingNetwork setup, configuration, maintenance
Employer & IndustryIT service providers, corporate IT departmentsTelecom, data centers, large enterprises

Le Technicien Support Informatique se concentre principalement sur le support aux utilisateurs et la résolution de problèmes matériels ou logiciels. Le Technicien Réseaux, quant à lui, se spécialise dans la gestion et la maintenance des réseaux informatiques. Bien que leurs compétences se recoupent, leur domaine d'intervention diffère, ce qui influence leurs certifications et leur environnement de travail.

What does a Technicien Support Informatique do?

A Technicien Support Informatique, or IT Support Technician, is responsible for assisting users with computer hardware, software, and network issues. Their tasks include diagnosing problems, installing or repairing equipment, providing technical guidance, and ensuring that IT systems run smoothly. They may work on-site or remotely, supporting both individuals and organizations to minimize downtime and maintain productivity. This role often involves troubleshooting, routine maintenance, and user training.

How much do IT support technicians make in the US?

IT support technicians in the US typically earn a median annual salary of around $50,000 to $55,000, with entry-level positions starting lower and experienced technicians earning more. Salaries can vary based on location, certifications, and experience, and many roles require knowledge of troubleshooting hardware and software, as well as customer service skills.

What is the job of technical support?

A Technicien Support Informatique provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshoot problems, and document solutions to ensure smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Technicien Support Informatique, and why are they important?

To thrive as a Technicien Support Informatique, you need strong knowledge of computer hardware, software troubleshooting, networking fundamentals, and typically a BTS SIO or equivalent IT diploma. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional are commonly expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and provide reliable technical support to maintain business productivity.

What does an IT support technician do?

An IT support technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and remote support software, and may hold certifications like CompTIA A+ to validate their skills.

Is being an IT technician a good career?

A support informatique technician is a stable career with demand across various industries, requiring skills in troubleshooting, hardware, and software. It offers opportunities for certifications like CompTIA A+ and can lead to advanced roles in IT management or cybersecurity. The job typically involves regular hours and problem-solving in a technical environment.
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Technicien Support Informatique jobs near you
Infographic showing various Technicien Support Informatique job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Deskside Technician II

Stefanini

Almont, CO

$20.25 - $25.75/hr

Other

Posted 29 days ago

Job description


Le groupe Stefanini recherche un Technicien de proximit II pour une entreprise mondialement reconnue !Pour les candidats intresss, cliquez sur le bouton de candidature ou vous pouvez contacter Alfher Hidalgo au / pour un traitement plus rapide. Merci !
Fonctions et responsabilits essentielles :Effectuer des t"ches de support de bureau sur site conformment aux procdures oprationnelles standard (SOP).Grer la livraison de services pour le site principal (assign) et galement pour d'autres sites rgionaux au sein de l'quipe immdiate.Identifier et fournir du matriel informatique, des logiciels et divers services rpondant aux niveaux de service dfinis (SLA).Documenter avec prcision les cas de pannes matrielles, de rparations, d'installations et de suppressions dans le systme de support de bureau sur site ITIL.Excuter des t"ches lies au support de bureau sur site lors des intgrations d'acquisition.Administrer et soutenir les mises en uvre actuelles des logiciels antivirus et Tanium pour garantir la scurit des systmes des clients. Surveiller les postes de travail pour les mises jour et la conformit antivirus.Maintenir la Base de Donnes de Gestion de Configuration (CMDB) dans le systme de support de bureau sur site en veillant une documentation prcise de l'inventaire informatique.Effectuer des activits lies aux oprations et la surveillance de l'environnement informatique, y compris le support sur site au niveau de l'atelier et des services sur le terrain.Maintenir la Base de Donnes de Gestion de Configuration (CMDB) dans le systme de support de bureau sur site en garantissant une documentation prcise de l'inventaire informatique et la gestion des stocks informatiques.Effectuer des activits en temps voulu lies au cycle de vie des PC : Installer, Dplacer, Ajouter, Changer, Rafrachir, Stocker, liminer.Mettre en uvre, configurer, dpanner et maintenir les imprimantes/scanners multifonctions en rseau.Mettre en uvre, configurer, dpanner et maintenir les quipes de bureau et les tlphones mobiles.Rsoudre les arrirs d'incidents et de demandes de service (SR), rendre compte des progrs aux utilisateurs finaux et suivre l'analyse des causes profondes.Obtenir l'approbation et acheter le matriel et les logiciels ncessaires ou demands.Effectuer le support VIP sur site si demand.Sous supervision directe, excute des t"ches standard en utilisant des mthodes, principes, concepts et procdures tablis lis aux activits de support de bureau sur site.Sous une certaine supervision, effectue des t"ches et des missions varies impliquant du jugement et une certaine libert d'action.Rsoudre les questions ou problmes, ne rfrant que les problmes complexes un niveau suprieur. Un certain niveau d'valuation, d'originalit et d'ingniosit est requis. Participera des projets qui sont des dploiements grande chelle de logiciels ou de matriel de niveau support client.Identifier les besoins en formation / tutoriels pour les utilisateurs finaux et les dispenser.Excuter d'autres t"ches assignes par les quipes de gestion de la livraison de services.
Stefanini Group is looking for Deskside Technician II for a globally recognized company!
For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Essential Duties and Responsibilities:Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team. Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs). Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Onsite Desktop Support system. Perform tasks related to Onsite Desktop Support support in acquisition integrationsAdminister and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance.Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation.Performs activities related to the operations and monitoring of the IT environment. Including on-site support at shopfloor and field services.Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation, IT stock management.Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.Implement, configure, troubleshoot and maintain network printer/scanner MFD.Implement, configure, troubleshoot and maintain desktop Teams and mobile phones.Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis.Obtain approval and purchase hardware and software as required or requested.Perform the VIP support on site when requested.Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Onsite Desktop Support activities. Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act. Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity are required. Will participate in projects that are large scale deployments of client support level software or hardware.Identify needs for end user training / tutorials and deliver them.Perform other duties as assigned by the Service Delivery Management Teams.
Minimum d'ducation, exprience professionnelle, certifications, comptences, connaissances et capacits que les titulaires doivent gnralement avoir pour effectuer les fonctions essentielles du poste de manire acceptable, avec ou sans amnagement raisonnable.Diplme de bachelier ou quivalent national dans une discipline pertinente ou combinaison quivalente d'exprience pertinente et de certifications.Minimum de 3 ans d'exprience dans des rles informatiques connexes.Connaissance/exprience en tant qu'utilisateur et administrateur de Windows 7/10/11 (certifications/training MS prouvs).Connaissance et exprience avres en TCP/IP et en mise en rseau (ICND1).Connaissance du matriel de bureau/portable au niveau professionnel.Exprience en support d'quipement audio/vido.Connaissance avre de la langue anglaise un niveau de travail, tant l'oral qu' l'crit (niveau intermdiaire minimum).Capacit lire et comprendre des manuels techniques, des procdures oprationnelles standard et des guides OEM.Capacit prioriser et excuter efficacement les t"ches dans un environnement sous pression.
Autres comptences et qualificationsExcellentes comptences en communication/language verbale et crite requises, y compris la capacit fournir des instructions crites et verbales, et compiler et prsenter des informations clairement.Orientation client dmontre - value les dcisions travers le prisme du client.Solides comptences analytiques - comptences avres en rsolution de problmes, communique de manire claire et concise et value efficacement les informations/donnes pour prendre des dcisions.Anticiper les obstacles et dvelopper des plans pour les rsoudre.Comprhension large des infrastructures IT et des processus de support.Exprience dans la gestion de prestataires de services tiers.Expertise en Apple Mac, iOS et Android.Solide bilan de comprhension et d'intrt pour les technologies actuelles et mergentes, dmontr par la formation, l'exprience professionnelle et/ou les activits dans l'industrie.Orient changement - gnre activement des amliorations de processus.Soutient et conduit le changement, et fait face des circonstances difficiles de manire crative.Connaissance des Fondations ITIL.Capacit prsenter des ides dans un langage accessible aux utilisateurs.
Minimum education, job experience, certifications, skills, knowledge and abilities that incumbents must typically have to perform the essential functions of the job acceptably with or without reasonable accommodation.
Bachelor's degree or country equivalent in a relevant discipline or commensurate combination of relevant experience and certificationsMinimum 3 years of experience in related IT rolesWindows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications\trainings)Proven TCP/IP and networking knowledge and work experience (ICND1)PC Desktop/Laptop hardware knowledge at professional levelAudio/Video equipment support experienceProven English language knowledge working level both oral and written (intermediate level minimum)Able to read and understand technical manuals, standard operating procedures, and OEM guides. Ability to effectively prioritize and execute tasks in a high-pressure environment. Other skills and qualifications
Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, and compile and present information clearly. Demonstrated customer focus - evaluates decisions through the eyes of the customerStrong analytical skills - strong problem-solving skills, communicates in a clear and concise manner and effectively evaluates information / data to make decisionsAnticipates obstacles and develops plans to resolveBroad understanding of IT Infrastructure and support processesExperience managing 3rd party service providersApple Mac, iOS and Android expertiseStrong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activitiesChange oriented - actively generates process improvementsSupports and drives change, and confronts difficult circumstances in creative waysKnowledge of ITIL FoundationsAbility to present ideas in user-friendly language.
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