You will become an expert in the StackAdapt advertising platform, helping our clients address ... StackAdapt is a Remote First company. This position is open to candidates located in the United ...
You will become an expert in the StackAdapt advertising platform, helping our clients address ... StackAdapt is a Remote First company. This position is open to candidates located in the United ...
Shopify Expert Remote information
What are Shopify Experts?
Shopify Experts are professionals who specialize in building, customizing, and optimizing online stores using the Shopify platform. They offer services such as store setup, theme design, app integration, and marketing strategies to help businesses succeed online. Shopify Experts can work remotely, providing support to clients across the globe and ensuring that stores are tailored to meet specific business needs. Hiring a Shopify Expert can save time and help store owners maximize their store’s potential.
What is the difference between Shopify Expert Remote vs Shopify Developer?
| Aspect | Shopify Expert Remote | Shopify Developer |
|---|---|---|
| Credentials | Experience with Shopify platform, certifications optional | Technical coding skills, often with programming certifications |
| Work Environment | Remote, client-facing, project-based | Remote or in-house, focused on coding and customization |
| Industry Usage | Freelancers, agencies, consultants | Developers, agencies, in-house teams |
| Search & Comparison | Often searched for by clients needing store setup or customization | Often searched by those seeking technical development or coding expertise |
Shopify Expert Remote professionals typically focus on store setup, design, and customization without deep coding, while Shopify Developers specialize in coding, app integration, and technical development. Both roles are essential in the Shopify ecosystem but differ mainly in technical depth and client interaction.
What are some common challenges faced by remote Shopify Experts, and how can they be managed effectively?
Remote Shopify Experts often face challenges such as staying updated with frequent platform changes, managing multiple client projects across different time zones, and maintaining clear communication with clients and team members. To manage these challenges, it's important to set up regular check-ins, use project management tools, and participate in Shopify's community forums and training sessions to stay current. Effective time management and proactive communication help ensure project deadlines are met and client expectations are aligned.
What are the key skills and qualifications needed to thrive as a Shopify Expert (Remote), and why are they important?
To thrive as a Shopify Expert (Remote), you need a strong background in e-commerce development, Shopify platform expertise, and proficiency in web languages like HTML, CSS, and JavaScript. Familiarity with Shopify’s Liquid templating language, third-party app integrations, and tools like Shopify CLI or Git is typically required, along with relevant certifications such as Shopify Partner credentials. Excellent problem-solving, communication, and project management skills help you collaborate with clients and deliver tailored solutions. These skills are crucial to efficiently build, customize, and optimize online stores that meet business goals in a competitive digital marketplace.
What are the most commonly searched types of Shopify Expert jobs in Virginia? The most popular types of Shopify Expert jobs in Virginia are:
What are popular job titles related to Shopify Expert Remote jobs in Virginia? For Shopify Expert Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Shopify Expert Remote jobs in Virginia look for? The top searched job categories for Shopify Expert Remote jobs in Virginia are:
What cities in Virginia are hiring for Shopify Expert Remote jobs? Cities in Virginia with the most Shopify Expert Remote job openings:
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Posted 26 days ago
Job description
We are looking for an exceptional Programmatic Client Success Specialist who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will serve as the main point of contact for a portfolio of Self-Serve customers, executing tasks independently and leveraging the StackAdapt platform for routine campaign management and performance optimization.
Reporting to the Manager of Client Success, you will provide first-contact support to resolve client requests and critical incidents via phone, chat, and email support within Zendesk. You will become an expert in the StackAdapt advertising platform, helping our clients address technical "how-to" questions, ensuring they get the most out of our self-serve performance optimization playbooks, and aiming for account growth and retention across your portfolio.
We are looking for a candidate who thrives in a fast-paced environment, demonstrates strong time-management skills, and excels at executing core tasks with high quality and excellence.
StackAdapt is a Remote First company. This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones.
What you'll be doing:- Act as the primary point of contact for a portfolio of Self-Serve clients, autonomously managing routine account needs and resolving platform requests.
- Support clients to ensure the successful delivery of programmatic campaigns by providing standard reporting, tracking campaign goals, and offering recommendations to meet client KPIs.
- Manage and resolve intermediate technical platform problems, specifically targeting tag implementations, tracking pixels, and data discrepancies.
- Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs.
- Coordinate cross-functionally with Sales and internal product teams to share data, surface client insights, and help inform improvements to our platform features and services.
- Actively participate in developing, reviewing, and updating internal and external support documentation for frequently experienced platform challenges.
- Take ownership of tasks that can be completed without Development team assistance, adapting quickly to feedback and changing team priorities.
- 1-2+ years of dedicated experience within the Digital Advertising / Programmatic AdTech ecosystem (Agency or DSP experience is highly preferred).
- Foundational knowledge of digital marketing metrics (e.g., CPM, CTR, CPA, ROAS); a Digital IAB Certification or Google Analytics Certification is highly preferred.
- 2+ years of client-facing experience, with proven experience managing inbound ticket volumes inside an internal service desk or customer support platform (e.g., Zendesk).
- Strong technical problem-solving skills, specifically a proven ability to identify root causes behind campaign delivery issues, tracking errors, or tag data discrepancies.
- Exceptional communication skills, with a proven ability to explain complex platform concepts to clients with varying levels of technical knowledge.
- Solid organizational skills, with meticulous attention to detail and the ability to manage tasks independently and meet priorities effectively.
- Familiarity with tracking platforms and script integrations, such as Google Tag Manager (GTM), DoubleClick Campaign Manager, or Google Analytics.
- Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify, HubSpot).
- Comfortable working with basic web application functions (familiarity with how APIs interact or experience using Advanced Excel/basic databases is a plus).