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Job Posting Title: Senior Endpoint Engineer

Hiring Department: Dell Medical School

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: AUSTIN, TX

Purpose

Leads endpoint engineering, automation, and deployment efforts at the project level for Dell Medical School. This individual will play a key role in implementing scalable, secure, and modern endpoint solutions across clinical and non‑clinical environments. This includes responsibility for endpoint infrastructure design, image and application lifecycle management, endpoint security integration, and support for Epic clinical workflows and Imprivata authentication.

Engineering & Endpoint Platform Leadership

• Designs and implements modern endpoint management architecture for 2,000+ devices across inpatient, ambulatory, and administrative settings.
• Leads engineering work for Windows 11, Microsoft Intune/Endpoint Manager, Group Policy, and imaging tools (e.g., SCCM, MDT, Autopilot).
• Drives enterprise workstation standardization across fixed workstations, WOWs, tablets, and provider‑assigned devices.
• Partners with networking and infrastructure teams to enforce secure and segmented device access across VLANs and wireless.
• Leads Zero Trust endpoint posture enforcement in collaboration with Security (e.g., Defender for Endpoint, conditional access policies).

Epic & Clinical Workflow Integration

• Partners closely with Epic Technical Coordinators and Application Analysts to optimize Epic Hyperspace deployment and clinical endpoint performance.
• Engineers Imprivata tap‑and‑go authentication workflows for clinical endpoints across nursing stations, exam rooms, and shared workspaces.
• Supports hardware/software integration for Epic‑approved devices (e.g., label printers, scanners, wristband printers).
• Ensures endpoint configurations meet clinical workflow requirements and compliance standards.
• Troubleshoots clinical device issues in collaboration with informatics and support teams.

Automation, Monitoring & Lifecycle Management

• Develops and maintains automation scripts using PowerShell, Python, or other tools for software deployment, patching, and device onboarding.
• Implements robust monitoring solutions (e.g., Endpoint Insights, Nexthink, Tanium) to track endpoint health and compliance.
• Leads endpoint patch management lifecycle (OS, drivers, BIOS, and application updates) across enterprise devices.
• Collaborates with Asset Management to optimize inventory and procurement workflows from deployment through retirement.
• Maintains version control and reporting for endpoint performance metrics.

Security & Compliance Enforcement

• Implements antivirus, encryption, and MDM policies across all endpoint types.
• Monitors and remediates vulnerabilities in coordination with cybersecurity teams.
• Maintains audit‑ready documentation for HIPAA, HITRUST, and internal compliance reviews.
• Supports conditional access and identity‑based security controls.
• Participates in risk assessments and incident response planning.

Project Delivery & Collaboration

• Serves as technical lead for endpoint‑related projects including new clinic onboarding, hospital readiness, and remote access optimization.
• Coordinates with clinical and business stakeholders to assess endpoint needs and deliver scalable solutions.
• Develops engineering documentation, design diagrams, SOPs, and training materials for Service Desk and support teams.
• Mentors junior staff and supports Tier 3 escalations as needed.
• Participates in strategic planning and cross‑functional initiatives.

Operational Support & Troubleshooting

• Provides Tier 3 support for endpoint issues across clinical and administrative environments.
• Analyzes root causes and implements long‑term fixes.
• Collaborates with service desk and desktop support teams to ensure timely resolution.
• Escalates unresolved issues to vendors and tracks resolution progress.
• Maintains uptime and performance metrics for endpoint infrastructure.

Required Qualifications

• Bachelor's degree in Information Systems, Engineering, or related field, or equivalent experience.
• 8+ years of experience in endpoint engineering, systems administration, or desktop infrastructure roles.
• Deep expertise with Microsoft Windows 10/11, Microsoft Endpoint Manager/Intune, Group Policy, and device imaging tools.
• Proficiency in PowerShell scripting and automation workflows.
• Experience managing enterprise‑scale endpoint environments (2,000+ devices).
• Strong troubleshooting skills with the ability to triage complex endpoint and application issues.
• Proven experience leading technical projects or greenfield implementations.
• Strong written and verbal communication skills, including ability to interact with clinicians and non‑technical staff.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Healthcare IT, Engineering, Architecture, or Business.
• Experience with advanced technologies including robotics, biomedical systems, digital experience platforms, and intelligent infrastructure.
• Proficient in designing and planning high‑tech facilities, ensuring seamless integration of advanced technologies, optimized workflows, and compliance with regulatory standards to support cutting‑edge healthcare and research environments.
• Strong knowledge of academic medicine, clinical research, and simulation, enabling the design of environments that enhance education, training, and scientific advancement in healthcare settings.

Salary Range

$130,000 + depending on qualifications

Working Conditions

• Standard office equipment.
• Repetitive use of a keyboard.
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non‑ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.