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Second Chance Remote Jobs in Ware, MA (NOW HIRING)

UnitedHealth Group

Customer Service Representative

Auburn, MA · Remote

$16 - $21.75/hr

This position is Remote in Auburn, MA. You will have the flexibility to work remotely* as you take on some tough challenges. Explore opportunities with Atrius Health, part of the Optum family of ...

All JobsSecond Chance JobsSecond Chance Remote JobsSecond Chance Remote Jobs in Ware, MA

Second Chance Remote information

What is the difference between Second Chance Remote vs Customer Service Representative?

AspectSecond Chance RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; background checkHigh school diploma or equivalent; training provided
Work EnvironmentRemote, home-basedRemote or in-office, customer-facing
Industry UsageEmployers seeking second chance employment candidatesCustomer service across various industries
Common Search IntentJobs for individuals with background challengesCustomer support roles

Second Chance Remote and Customer Service Representative roles often require similar credentials and work environments. However, Second Chance Remote specifically targets candidates with past background challenges, offering remote opportunities in customer service. While both roles involve communication skills, Second Chance Remote emphasizes providing employment opportunities for those seeking a second chance, whereas Customer Service Representatives may have broader eligibility criteria.

What are the key skills and qualifications needed to thrive in a second chance remote position, and why are they important?

To thrive in a second chance remote position, you generally need a high school diploma or GED, basic computer literacy, and a willingness to learn. Familiarity with remote collaboration tools like Zoom, Microsoft Teams, and cloud-based platforms is often required. Strong communication, self-motivation, and reliability help candidates stand out and build trust with employers. These skills are important because they demonstrate your ability to contribute productively and responsibly in a remote work environment, regardless of your background.

What are Second Chance Remote jobs?

Second Chance Remote jobs are employment opportunities offered by companies that are open to hiring individuals with criminal records or those seeking a fresh start after past mistakes. These jobs are typically remote, meaning you can work from home or anywhere with internet access. Employers offering second chance opportunities believe in giving people the ability to rebuild their lives, often providing support, training, and flexible positions. Such roles can range from customer service and data entry to IT and creative work. Second chance remote jobs help break down the barriers to employment for those with non-traditional backgrounds.

What unique challenges might I encounter when working in a Second Chance Remote role, and how can I overcome them?

Second Chance Remote roles often involve supporting individuals with prior barriers to employment, such as past incarceration or significant career gaps. You may encounter challenges such as building trust with clients, navigating complex personal situations, and balancing empathy with accountability. Overcoming these challenges requires strong communication skills, patience, and a commitment to fostering a supportive, nonjudgmental environment. Collaboration with social services, employers, and team members is essential to provide comprehensive support and help clients succeed in their roles.
What are popular job titles related to Second Chance Remote jobs in Ware, MA? For Second Chance Remote jobs in Ware, MA, the most frequently searched job titles are:
What job categories do people searching Second Chance Remote jobs in Ware, MA look for? The top searched job categories for Second Chance Remote jobs in Ware, MA are:
What cities near Ware, MA are hiring for Second Chance Remote jobs? Cities near Ware, MA with the most Second Chance Remote job openings:
Second Chance Remote jobs near you
Infographic showing various Second Chance Remote job openings in Ware, MA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Remote Customer Service Representative

Test of Time Plumbing Heating Air & Electrical

Worcester, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Remote Customer Service Representative

Test of Time Plumbing Heating Air & Electrical means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective

This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-$27/hour, depending on experience

Benefits

  • Medical, Dental, and Vision Insurance (50% employer-paid for employee)

  • Company-paid Long-Term Disability (LTD)

  • Company-paid $50,000 Life Insurance

  • Aflac Accident Insurance Available

  • 401(k) with 5% company match after 6 months

  • Birthday Bonus (equivalent to 8 hours of pay)

  • Paid Vacation:

    • 2 weeks during the first year

    • 3 weeks after 1-4 years

    • 4 weeks after 5+ years

  • Sick Time (40 hours for full-time employees)

  • Bereavement Leave (3 days)

  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday, 7:00 a.m.-3:30 p.m. On-call rotation is 1 week every 4 weeks.

Job Duties & Responsibilities

  • Interact with customers via telephone, email, or in person to provide support and information on products or services

  • Maintain technicians' daily schedules

  • Maintain customer accounts and record detailed customer interactions

  • Keep customers informed of technicians' schedules and estimated arrival times

  • Resolve customer concerns and answer questions to the best of your ability

  • Follow company communication procedures, guidelines, and policies

  • Perform other related duties as assigned

Required Qualifications & Attributes

  • 3+ years of ServiceTitan experience

  • Trade industry experience preferred (HVAC, Electrical, or Plumbing)

  • High school diploma or GED

  • Ability to multitask, prioritize, and manage time effectively

  • Excellent communication skills and active listening abilities