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The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone's HR technology ecosystem.
This role owns the end-to-end execution and reliability of HRIS processes supporting more than 100k AutoZoners across Stores, Distribution Centers, and Store Support Centers spanning four countries. The position oversees both people and process, acting as a principal liaison between HR, Talent Acquisition, Recruiting Operations, Compliance, IT, and external vendors to ensure HR systems and integrations function accurately, consistently, and at scale.
The Manager leads a bi-national operating model, with HR Technology leadership and governance based in the US and a HR Operations / Contact Center team located in Mexico responsible for high-volume recruiting and onboarding execution. Success requires strong operational discipline, communication, escalation judgment, and the ability to manage service delivery in a transaction-intensive environment.
This role is expected to shift work from reactive execution to a structured, prioritized, and measurable operating model, while developing team capability, accountability, and readiness.
Responsibilities
People Leadership & Team Development

• Lead, hire, train, coach, and develop HR Technology team members, fostering accountability, ownership, and professional growth
• Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders
• Establish clear expectations for quality, turnaround time, escalation handling, and service consistency
• Conduct regular 1:1s, workload planning, and development conversations
• Coordinate and balance competing priorities across tickets, inboxes, escalations, and project work
• Promote cross-training and knowledge sharing to ensure coverage during peak hiring and seasonal volume surges
• Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnership
• Remain adaptable in environments with shifting priorities, deadlines, and hiring demands

Operational Leadership & Service Delivery

• Oversee daily operation of recruiting-related HRIS support, including candidate processing, offer management, preboarding, background checks, and I-9 workflows
• Serve as the primary US-based escalation point for complex or high-impact recruiting system issues
• Manage intake, prioritization, and execution of work across production support, enhancements, and minor projects
• Establish service standards for responsiveness, accuracy, and escalation resolution
• Ensure system changes meet readiness, testing, and validation standards prior to production deployment
• Monitor volumes, backlog, and throughput across recruiting support channels and adjust priorities as needed
• Identify recurring issues and partner with HRIS, IT, or Talent Acquisition to drive sustainable fixes
• Maintain a strong customer-service mindset while balancing operational risk and compliance requirements

Qualifications
HR Technology Scope & Systems
Oracle Fusion Cloud HCM, including:
• Modules: Recruiting & Recruiting Booster, Core HR (with Journeys and Surveys expansion), Absence Management, Payroll, Talent and Compensation
• Countries: United States, Mexico, Brazil, India
Recruiting Operations & High-Volume Hiring Configuration and Support:

• Career site and application workflows
• Applicant tracking and candidate phase management
• Offer creation, correction, cancellation, and resend processes
• Background screening and work authorization
• Form I-9 and onboarding state and federal form compliance

Additional Integrations & Vendors:

• Syniverse SMS (with planned WhatsApp enablement)
• eQuest job board distribution
• Third-party background screening and compliance vendors

Process, System, & Data Management

• Oversee configuration, access, security, and personalization of HR systems
• Ensure data integrity by identifying errors, anomalies, and downstream impacts
• Coordinate system upgrades, quarterly releases, fixes, and enhancements
• Manage testing activities, including test design, execution, and validation of end-user impact
• Ensure recruiting support workflows are documented, standardized, and consistently followed
• Translate technical concepts into clear, actionable guidance for non-technical stakeholders
• Educate users on HRIS functionality and self-service features
• Ensure compliance with data privacy, audit, and security requirements

Collaboration & Change Management

• Partner closely with HR, Talent Acquisition, Store Ops Process Improvement, Distribution Centers, Compliance, Legal, and IT
• Communicate clearly and consistently with stakeholders across regions and functions
• Support adoption of system changes delivered via quarterly releases and targeted enhancements
• Balance near-term operational demands with longer-term improvement initiatives

Required Qualifications:

• 7+ years of experience in HR Technology, HRIS, Information Systems, or related field
• Demonstrated people management experience in a complex, operational environment
• Experience supporting enterprise HR systems and high-volume transactional processes
• Strong prioritization, organization, and time-management skills
• Proven ability to communicate effectively with technical and non-technical audiences
• High attention to detail and strong customer service orientation

Preferred Qualifications:

• Experience with Oracle Fusion Cloud HCM
• Experience supporting recruiting or onboarding operations
• Experience working with offshore or near-shore teams (Mexico preferred)
• Exposure to system integrations, vendor management, or compliance-driven processes

About Us
Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
Benefits at AutoZone
AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.
All AutoZoners (Full-Time and Part-Time):

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
Online Application:
An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.