Salary: $27.27 - $42.89 Hourly
Location : City Hall, 442 W. Washington Street, Suffolk, VA
Job Type: Part Time
Job Number: 04596
Department: INFORMATION TECHNOLOGY
Opening Date: 07/17/2026
Closing Date: 7/26/2026 11:59 PM Eastern
Description
Under general supervision, performs specialized and technical work diagnosing and repairing personal computer equipment and software for assigned City department. Work involves ensuring computer equipment and software is running properly, repairing and troubleshooting, and installing software on new computers and other endpoint devices. Work is performed in accordance with detailed instructions and established routines; however, the employee is required to be alert to apparent irregularities in the data and to notify appropriate personnel of such irregularities. Employee must exercise tact and courtesy in frequent contact with system users, and employ initiative and independent judgment in completing assigned tasks.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
- Demonstrated ability to deliver excellent customer service to both community members and staff with diverse backgrounds and needs
- Experience imaging Windows devices
- Basic proficiency with Intune device management
- Experience using BeyondTrust Remote Support tool
- Experienced in troubleshooting desktops computers, laptops, printers and scanners
- Working knowledge of Microsoft software configuration, and troubleshooting
- Basic network troubleshooting skills required (Wireless, VPN)
- Performs other related duties as required.
Required Qualifications
Associate's degree in computer science or information systems, and 1 to 2 years of experience in computer system operation; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.
Supplemental Information
- Knowledge of the operation of an computer and all its peripheral equipment.
- Knowledge of the diagnosing and repairing various types of personal computer equipment and system application software.
- Knowledge of modern office practices and procedures.
- Ability to detect and correct system and program failures.
- Ability to understand and follow complex oral and written instructions.
- Ability to prepare clear and concise instructions, and convey them orally and in writing.
- Ability to establish and maintain effective working relationships as necessitated by work assignments.
- Ability to read a variety of reports and records, purchase orders, computer manuals, wiring diagrams, etc. Requires the ability to prepare a variety of forms, etc., using proper format.
- Experience with computer refresh processes (imaging, deployment)
- Strong documentation skills for IT procedures and issue resolution
- Familiarity with the KACE ticketing system for IT support requests
- Ability to follow detailed instructions and established routines
- Ability to exercise independent judgment in frequent interactions with system users
- Ability to exert up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly, to lift, carry, push, pull, or move objects.
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 -
Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO)Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01
Do you have a valid driver's license?
02
Which of the following reflects your highest level of education ?
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- No Degree
- Some college
- High school diploma or GED
03
Which best describes your experience performing Tier 1 Help Desk functions, technical work diagnosing, repairing and troubleshooting computer equipment and software, as well as installing user software on new computers and the network?
- None
- Less than 1 year
- 1-2 years
- 3-4 years
- 5-7 years
- 8 years or more
Required Question
