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Remote Virtual Receptionist Jobs in Jackson, MI (NOW HIRING)

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Remote Virtual Receptionist information

See Jackson, MI salary details

$8

$16

$22

How much do remote virtual receptionist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote virtual receptionist in Jackson, MI is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.17 per hour, depending on experience, location, and employer.

What is a remote virtual receptionist?

A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.

What are some common challenges faced by remote virtual receptionists and how can they be addressed?

Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a remote virtual receptionist?

To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.

What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?

AspectRemote Virtual ReceptionistRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentHome office, client officesHome office, call centers
Industry UsageAdministrative support, front desk dutiesCustomer support, sales, technical support
Common Search IntentScheduling, answering calls, front desk tasksHandling customer inquiries, troubleshooting

The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.

What are the most commonly searched types of Virtual Receptionist jobs in Jackson, MI?

The most popular types of Virtual Receptionist jobs in Jackson, MI are:

What are popular job titles related to Remote Virtual Receptionist jobs in Jackson, MI?

For Remote Virtual Receptionist jobs in Jackson, MI, the most frequently searched job titles are:

What job categories do people searching Remote Virtual Receptionist jobs in Jackson, MI look for?

The top searched job categories for Remote Virtual Receptionist jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Remote Virtual Receptionist jobs?

Cities near Jackson, MI with the most Remote Virtual Receptionist job openings:

Remote Virtual Receptionist jobs near you
Infographic showing various Remote Virtual Receptionist job openings in Jackson, MI as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,715 per year, or $16.2 per hour.

Customer Service Representative

Balance Staffing - Stockton

Jackson, MI • Remote

$14 - $14.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

We're hiring Remote Customer Service Representatives to assist members with questions about their healthcare benefits while delivering an outstanding customer experience.

This is a great opportunity for customer-focused professionals who enjoy solving problems, learning new systems, and making a positive impact every day.

Work From Home | Paid Training

Pay: $14.00/hour during paid training and then $14.50/hour once in production

What You'll Do

  • Answer a high volume of inbound customer calls professionally and courteously.
  • Assist members with questions regarding healthcare benefits and services.
  • Gather and verify customer information accurately.
  • Research and resolve customer concerns whenever possible during the first call.
  • Educate customers on available products, services, and benefit options.
  • Navigate multiple computer systems while documenting interactions.
  • Meet quality, productivity, attendance, and performance expectations.
  • Follow company policies while providing a positive customer experience.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Adapt to changing procedures and business needs.
  • Be available to work weekends, holidays, and overtime as business needs require.
  •  

What We're Looking For

  • High School Diploma or GED required.
  • Previous customer service experience preferred.
  • Healthcare, insurance, or medical terminology experience is a plus.
  • Excellent communication and active listening skills.
  • Strong problem-solving and decision-making abilities.
  • Comfortable assisting senior citizens with empathy and patience.
  • Reliable, dependable, and team-oriented.
  • Ability to multitask across multiple computer applications.
  • Flexible schedule, including evenings, weekends, holidays, and occasional overtime.
  • Must successfully pass a background check and drug screening.

Work From Home Requirements

  • Internet
  • Wired Ethernet connection required (Wi-Fi is not permitted).
  • Minimum internet speed:
  • 50 Mbps download
  • 10 Mbps upload
  • DSL, Cable, or Fiber Optic internet only.
  • Satellite, microwave, and mobile hotspot connections are not permitted.

Equipment

You will provide:

  • One (1) 21-inch monitor
  • Compatible wired headset (approved models provided during the interview process)

Company provides:

  • One (1) 21-inch monitor
  • Keyboard
  • Mouse
  • Webcam

Company Description

Hi Dear,

This is Dimpal from Balance Staffing, and we're excited to announce hiring for the upcoming AEP season!

If you're an Active Licensed Health Insurance Agent looking for a 100% Remote Seasonal Direct Hire opportunity, we'd love to connect with you. Join a leading healthcare program, receive paid training, and make a difference by helping Medicare members choose the right health coverage during the Annual Enrollment Period.