Remote but ideally located in the Cincinnati OH area. What You'll Do: * Review and assess customer ... TrueCommerce is a high-performing global supply chain network that provides fully integrated, end ...
Remote but ideally located in the Cincinnati OH area. What You'll Do: * Review and assess customer ... TrueCommerce is a high-performing global supply chain network that provides fully integrated, end ...
Remote Truecommerce information
What are the key skills and qualifications needed to thrive as a Remote TrueCommerce Specialist, and why are they important?
To thrive as a Remote TrueCommerce Specialist, you need a solid understanding of EDI processes, supply chain workflows, and integration methodologies, often supported by a background in business, IT, or logistics. Experience with the TrueCommerce platform, ERP systems, and EDI mapping tools is typically required, along with relevant certifications or training. Strong analytical thinking, problem-solving abilities, and effective communication are crucial soft skills for collaborating with clients and technical teams remotely. These skills ensure seamless data exchange, minimize errors, and support efficient business operations in a digital supply chain environment.
How does working remotely as a TrueCommerce specialist affect collaboration with other teams and clients?
As a remote TrueCommerce specialist, you'll frequently collaborate with both internal teams—such as IT, sales, and customer support—and external clients to ensure seamless integration of EDI and e-commerce solutions. Communication tools like video conferencing and project management platforms are essential for staying aligned on project goals and troubleshooting issues in real time. While remote work offers flexibility, it also requires proactive communication and self-management to keep projects on track and maintain strong client relationships. You can expect regular virtual meetings and collaborative sessions to address integration challenges and deliver client-focused solutions.
What is a Remote TrueCommerce job?
A Remote TrueCommerce job refers to a position where an employee works from a location outside of a traditional office environment while supporting or working with TrueCommerce software solutions. TrueCommerce is a provider of supply chain and electronic data interchange (EDI) solutions that help businesses connect, integrate, and automate their commerce networks. Remote roles can span various areas, including technical support, software development, project management, and customer service, all focused on implementing, maintaining, or enhancing TrueCommerce products and services. These positions allow for flexible work arrangements while contributing to digital commerce initiatives for clients.
What is the difference between Remote Truecommerce vs Remote EDI Specialist?
| Aspect | Remote Truecommerce | Remote EDI Specialist |
|---|---|---|
| Credentials | Experience with TrueCommerce platform, EDI certifications | EDI certifications, familiarity with EDI standards |
| Work Environment | Remote, often within supply chain or e-commerce teams | Remote, typically in logistics or supply chain departments |
| Industry Usage | Retail, manufacturing, distribution | Retail, logistics, supply chain management |
| Job Focus | Implementing and managing TrueCommerce solutions | Managing EDI transactions and troubleshooting |
Remote Truecommerce and Remote EDI Specialist roles share a focus on electronic data interchange within supply chain and retail industries. While both require EDI knowledge and certifications, TrueCommerce roles emphasize platform implementation and management, whereas EDI Specialists focus on transaction processing and troubleshooting. Both positions are typically remote and serve similar industry sectors, making them closely related but distinct in their core responsibilities.
What are popular job titles related to Remote Truecommerce jobs in Ohio? For Remote Truecommerce jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Truecommerce jobs in Ohio look for? The top searched job categories for Remote Truecommerce jobs in Ohio are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Job description
Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact.
We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.
We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This is a full-time opportunity with no travel required.
Remote but ideally located in the Cincinnati OH area.
What You'll Do:
- Review and assess customer-initiated incoming support cases and categorize case priority
- Respond to Level 1 and Level 2 online customer support cases, including:
- Customer-generated cases (supplier/distributor)
- Auto-generated cases (Ops Log Errors, PA Data, Missing Data)
- Transactional cases measured by contractual time-to-resolution (TTR)
- Meet Level 1 and Level 2 support case severity goals as defined by Manager
- Participate in shared hours of operation schedule
- Provide shared support for operations log and late/missing data monitoring
Requirements for Success:
- 0–3 years of related customer support or operations experience
- Associate or Bachelor’s degree, or significant industry experience
- Strong customer service skills
- Excellent written and oral communication skills
- Excellent organizational and project management skills
- Willingness to learn and grow in a fast-paced environment
- Data migration, management, or manipulation experience a plus
- Experience with databases, including writing queries, a plus
- Business system experience and understanding of Inventory Management a plus
Perks & Benefits:
- Remote-friendly and casual work environment
- 401k with 3.5% company match, vested after 2 years
- 20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays
- Medical, dental, vision and other life/health insurance plans
- Paid parental leave
- Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information