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Remote Telaid Jobs (NOW HIRING)

Telaid Industries, Inc.

Estimator

Norcross, GA · Remote

$60K - $70K/yr

Norcross, GA / Remote Who We Are Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing ...

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Remote Telaid information

How does working remotely as a Telaid employee impact collaboration with field teams and project managers?

As a remote Telaid employee, effective collaboration with field teams and project managers is essential for project success. Most communication is handled through digital platforms like email, video calls, and project management software, which requires strong organizational and communication skills. You may encounter challenges such as coordinating across time zones or troubleshooting issues without in-person support, but regular check-ins and clear documentation help keep projects on track. Team members often rely on shared digital resources and real-time updates to ensure everyone is aligned, making proactive communication a key part of the role.

What are the key skills and qualifications needed to thrive as a Remote Telaid Technician, and why are they important?

To thrive as a Remote Telaid Technician, you need strong technical troubleshooting skills, experience with network and hardware installation, and typically an associate degree or relevant certifications. Familiarity with remote support tools, ticketing systems, and industry-standard certifications like CompTIA A+ or Network+ is often required. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills for collaborating with clients and working independently. These skills ensure efficient resolution of technical issues, customer satisfaction, and reliable remote support operations.

What is the difference between Remote Telaid vs Remote Cable Technician?

AspectRemote TelaidRemote Cable Technician
CertificationsNetworking, cabling, and technical certificationsCable installation, troubleshooting, and technical certifications
Work EnvironmentRemote support, field installation, and on-site workPrimarily on-site installation and maintenance of cable systems
Industry UsageTelecommunications, networking, and technology servicesCable TV, internet, and telecommunications providers

Remote Telaid and Remote Cable Technician roles share certifications related to networking and cabling, but Remote Telaid often involves a mix of remote support and on-site work in tech environments, while Remote Cable Technicians focus mainly on on-site cable installation and troubleshooting. Both roles are common in the telecommunications industry, but their work settings and specific tasks differ.

What types of jobs can you do remotely?

Remote Telaid offers various positions that can be performed from home, including technical support, customer service, and IT-related roles. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Many remote roles involve flexible schedules and digital work environments.

What is a Remote Telaid?

A Remote Telaid typically refers to an employee of Telaid, a technology deployment and integration company, who works remotely rather than onsite. Remote Telaid team members may handle project management, technical support, scheduling, or coordination duties from a remote location. Their responsibilities can include overseeing technology installations, troubleshooting issues, and supporting field technicians virtually. Working remotely allows Telaid employees to collaborate with clients and teams across various locations using digital tools and communication platforms.
What are the most commonly searched types of Telaid jobs? The most popular types of Telaid jobs are:
Remote Telaid jobs near you
Infographic showing various Remote Telaid job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% Hybrid job distribution.

Technical Support Analyst

Telaid Industries, Inc.

Norcross, GA • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

FULLY REMOTE

Position Title: Technical Support Analyst

Reports To: Technical Support Specialist

Shifts: 11PM - 7:30 AM EST, 1 AM - 9:30 AM EST, 4 AM - 12:30 PM EST

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scalable and repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. With over 40 years of experience, Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.

Our Core Values are –

  • Be Proactive
  • Be a Team Player
  • Take Ownership
  • Do the Right Thing

Summary

In this role you will provide customer service and technical support over the phone and online primarily to field technicians, as well as clients and vendors. The Technical Support Analyst position will provide help desk and other service and technical support to technicians who are working in the field, while maintaining notes and activities in Telaid’s ServiceNow & Field Resource applications. The Technical Analyst also provides resolutions to inquiries that are received via email or through our call center. The Technical Analyst role is a critical touch point and is essential to the success of our technicians in the field and our client’s overall experience.

Responsibilities

  • Support field technician needs via emails and phone calls and other approved support channels.
  • Support techs in the field related to network connectivity/structured cabling, Wi-Fi installations & support, audio conferencing and distribution systems, media/video display and distribution systems, security, burglar, and fire alarm services.
  • Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
  • Maintains advanced user standards and compliance within the Telaid ServiceNow and FIT work assignment applications.
  • Perform “triage” to troubleshoot tickets prior to dispatching to field technicians.
  • Address escalations from clients, partners, or field technicians.
  • Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, field technicians, business partners, and customers.
  • Perform other work-related duties as assigned by management.
  • Skills & Work Experience
  • Superior customer service, technical service and support, and communications skills, both written and verbal.
  • Must have experience with routers, switches, and device configurations.
  • Must have CCST, CCNA, JNCIA, JNCIS certifications (or matching experience)
  • 2-4 years’ project management and\or technical support experience in a fast-paced, corporate environment.
  • Proven technical support experience in a service or support center.
  • Working knowledge of Wi-Fi, Low voltage Structured Cabling, Analog, and Data Networking.
  • Ability to read, analyze and interpret business correspondence and data.
  • Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
  • Superior documentation and follow-up skills and strong attention to detail.
  • Moderate to advanced proficiency level with Microsoft Office Suite – Word, Excel, and Outlook.
  • Telecommunications experience in technical support or field support is a plus.

Benefits of the Telaid Team:

  • Base Pay
  • Performance Based Incentives
  • Medical, Dental and Vision
  • Life/Disability
  • 401k with Employer Match
  • EAP
  • Paid Time Off
  • Professional Development Courses

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