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Remote Software Implementation Jobs in Kalispell, MT

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Remote Software Implementation information

See Kalispell, MT salary details

$44.1K

$76.2K

$101.7K

How much do remote software implementation jobs pay per year?

As of Jul 24, 2026, the average yearly pay for remote software implementation in Kalispell, MT is $76,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $89,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Software Implementation position, and why are they important?

To thrive in Remote Software Implementation, you need a strong background in software deployment, system integrations, and troubleshooting, commonly supported by a degree in computer science or a related field. Familiarity with tools such as CRMs, ERPs, API management software, project management platforms, and certifications like PMP or vendor-specific implementation credentials are valuable. Excellent communication, customer service orientation, and problem-solving abilities help you excel when guiding clients through configuration and onboarding processes. These skills ensure seamless software adoption, high client satisfaction, and efficient remote collaboration in dynamic business environments.

What are some typical challenges faced in a remote software implementation role, and how are they addressed?

Remote software implementation professionals often encounter challenges such as coordinating with clients across different time zones, troubleshooting issues without onsite access, and ensuring clear communication throughout the deployment process. To address these issues, teams commonly rely on robust virtual collaboration tools, structured project management systems, and frequent check-ins with stakeholders to ensure everyone remains aligned. Adaptability and proactive communication are crucial in overcoming obstacles and maintaining project timelines. By developing strong remote workflows and leveraging innovative support methods, implementation specialists can deliver successful results and outstanding client experiences without being physically present.

What is a Remote Software Implementation job?

A Remote Software Implementation job involves deploying, configuring, and integrating software solutions for clients while working remotely. Professionals in this role collaborate with customers to understand their requirements, provide technical guidance, and ensure a smooth onboarding process. They may also troubleshoot issues, train end-users, and optimize system performance. Strong communication, problem-solving, and technical skills are essential for success in this role.

What job categories do people searching Remote Software Implementation jobs in Kalispell, MT look for? The top searched job categories for Remote Software Implementation jobs in Kalispell, MT are:
What cities near Kalispell, MT are hiring for Remote Software Implementation jobs? Cities near Kalispell, MT with the most Remote Software Implementation job openings:
Remote Software Implementation jobs near you
Utility Billing Customer Support Specialist (Tier 1)

Utility Billing Customer Support Specialist (Tier 1)

Black Mountain Software

Polson, MT • Remote

$38K - $55K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Job description

Black Mountain Software Overview

Black Mountain Software has deep roots in small-town America, from our founding in rural Montana to the local governments we now serve across the U.S. With industry-leading government accounting software and the highest quality support, we've become a valued partner to hundreds of clients whose organizations look a lot like yours.

We're proud of our strong track record and are committed to another 30+ years of innovation and service leadership. Today, we're over 50 team members strong and provide 30 integrated applications purpose-built for busy municipalities, counties, special districts, and schools.

Position Overview:

Enjoy helping others advance their knowledge and skills? When our local government customers have accounting and utility billing software questions, they rely on our renowned support team for assistance. We help quickly, professionally, and as awesomely as possible.

We are seeking candidates with experience and/or education related to being a Customer Support Specialist. Knowledge of local government accounting functions such as accounts payable/receivables, billing, payroll, and financial reporting is a plus. Other experience and/or education will be considered.

Salary, dependent on qualifications, is $38k to $55k.

This is a full-time, remote work from home position.

Job Responsibilities:

  • Provide support to our local government (city, school, county, utility) clients by analyzing problems, providing instructions, and resolutions to those problems
  • Navigate communication over email and phone channels to quickly answer questions and resolve both technical and non-technical problems
  • Diffuse tense situations and put customers at ease
  • Lead conversations with our clients about the solutions our ERP tools offer
  • Leverage critical thinking skills to implement out of the box solutions and solve customer tickets
  • Strive for one-call resolution, following up with customers as needed on outstanding support tickets to bring tickets to close and ensure client requests are responded to
  • Take customer support calls during scheduled call shift
  • Direct clients to online training and job aid resources when applicable
  • Update client tickets and notes within ticketing system
  • Maintain high customer satisfaction and quality scores as outlined by management

What We're Looking for:

  • A passion for technology. Not only using it in your day-to-day life, but understanding how it impacts businesses, and specifically, small to medium local governments.
  • Solid office computer skills using Microsoft Word, Excel, Outlook, Windows, etc.
  • You're a multi-tasker. We are a fast-paced software company that iterates quickly to ensure that our clients are successful.
  • Excellent problem solving and/or critical thinking skills
  • Good people skills: especially being friendly, professional, collaborative, and careful listening
  • Exceptional organizational skills that allow you to work under strict deadlines and quickly prioritize tasks
  • Impeccable attention to detail, particularly with written and oral communications
  • Bonus points Minimum 1 year experience providing customer service or technical support for a tech product via phone, email and/or chat
  • Bonus points Experience working in an email ticketing system such as Zendesk, Freshdesk, Intercom, etc.
  • Extra bonus points Knowledge and experience with processes used in business or local government to manage accounting and utility billing functions such as accounts payable/receivable, billing, payroll, budgeting and financial reporting

Position Schedule:

Please note, our standard support hours are from 7am – 5:30pm MT. This position entails working a 8 hour (excluding lunch) shift within that time period, Monday through Friday.

Benefits of Working at Black Mountain Software:

Aside from working with smart, passionate BMS employees, this position includes a competitive suite of benefits. Benefits include:

  • Paid Time Off
  • 401(k) options
  • Health insurance with health savings account or flex plan
  • Life insurance
  • Personal Leave
  • Costco membership
  • Internet stipend
  • Studio Sweat on Demand membership
  • Calm subscription

Location:

Remote or work from home.


Job Posted by ApplicantPro