Ensure secure and reliable remote access to enterprise applications * Coordinate with service desk ... Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent) * ITIL ...
Ensure secure and reliable remote access to enterprise applications * Coordinate with service desk ... Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent) * ITIL ...
Remote Scom Administrator information
What are the key skills and qualifications needed to thrive as a Remote SCOM Administrator, and why are they important?
To thrive as a Remote SCOM Administrator, you need expertise in Microsoft System Center Operations Manager (SCOM), Windows Server environments, and a background in IT infrastructure management, often supported by relevant certifications like Microsoft Certified: Azure Administrator Associate. Familiarity with monitoring tools, PowerShell scripting, and incident management platforms is typically required. Strong problem-solving skills, attention to detail, and effective remote communication set top performers apart in this role. These competencies ensure the continuous health, performance, and security of enterprise IT systems, even when managed remotely.
What are some common challenges faced by Remote SCOM Administrators, and how can they be addressed?
Remote SCOM Administrators often encounter challenges such as troubleshooting connectivity issues, ensuring secure access to distributed systems, and managing alerts across multiple environments. Effective communication with on-site teams and thorough documentation can help address these issues. Leveraging remote monitoring tools and establishing clear escalation procedures also contribute to smoother operations and timely resolution of incidents.
What are Remote SCOM Administrators?
Remote SCOM Administrators are IT professionals who manage and maintain Microsoft System Center Operations Manager (SCOM) environments from a remote location. They monitor the health, performance, and availability of IT services and systems, resolve issues, configure alerts, and implement updates. Their role ensures that critical infrastructure is running smoothly, often supporting organizations with distributed or cloud-based assets. By working remotely, they provide flexible, efficient oversight of monitoring solutions without needing to be on-site.
What is the difference between Remote Scom Administrator vs Remote Network Monitoring Specialist?
| Aspect | Remote Scom Administrator | Remote Network Monitoring Specialist |
|---|---|---|
| Certifications | Microsoft Certified: Azure Administrator, SCOM certifications | Network+, CCNA, CompTIA Security+ |
| Work Environment | IT teams managing enterprise monitoring with SCOM | Network operations centers, IT infrastructure teams |
| Industry Usage | IT service management, enterprise monitoring | Network infrastructure, security, and performance monitoring |
The Remote Scom Administrator primarily focuses on managing and maintaining Microsoft's System Center Operations Manager (SCOM) for enterprise monitoring. In contrast, the Remote Network Monitoring Specialist specializes in overseeing network performance and security across various network devices. While both roles require technical certifications and involve remote work within IT environments, their core responsibilities differ: one centers on application and server monitoring, the other on network infrastructure. Understanding these distinctions helps organizations and professionals identify the right role for their needs.
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Full-time
Posted 24 days ago
Job description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven System Administrator - Citrix who is responsible for the administration, configuration, optimization, and operational support of enterprise Citrix environments supporting NIEHS mission-critical applications. This role ensures secure, reliable, and high-performing virtual application and desktop delivery services across the enterprise.
The Citrix Administrator provides advanced systems administration support within a complex, multi-platform environment, ensuring system availability, performance optimization, capacity planning, and effective user access to business systems. Key Tasks & Responsibilities
Citrix Environment Administration
- Supervise and manage daily configuration and operation of Citrix infrastructure, including Citrix Virtual Apps and Desktops environments
- Maintain availability, performance, and stability of virtual application delivery services
- Manage Citrix farms, delivery controllers, storefronts, and supporting infrastructure components
- Ensure proper provisioning and management of virtual desktops and published applications
System Operations & Optimization
- Monitor system performance, resource utilization, and capacity across Citrix environments
- Plan and implement system optimization strategies to ensure high availability and efficient resource usage
- Analyze system metrics and performance trends to support capacity planning and scaling decisions
- Perform proactive maintenance to prevent service degradation and outages
User Access & Application Delivery Support
- Plan and monitor assistance to users accessing business systems through Citrix platforms
- Troubleshoot user connectivity, session performance, and application access issues
- Ensure secure and reliable remote access to enterprise applications
- Coordinate with service desk and infrastructure teams to resolve access-related incidents
Infrastructure Integration & Coordination
- Coordinate Citrix infrastructure with Windows Server, Active Directory, and network services
- Support integration with enterprise applications, databases, and backend systems
- Collaborate with system administrators, network engineers, and application teams to ensure seamless service delivery
- Support infrastructure upgrades, patches, and system migrations impacting Citrix environments
System Maintenance & Lifecycle Management
- Perform system upgrades, patching, and maintenance of Citrix components
- Ensure compliance with vendor recommendations, security standards, and enterprise policies
- Support lifecycle management of Citrix infrastructure, including version upgrades and platform modernization
- Maintain documentation of configurations, changes, and operational procedures
Monitoring, Troubleshooting & Incident Response
- Monitor Citrix system health, availability, and performance metrics
- Diagnose and resolve complex system issues across virtual delivery environments
- Provide escalation support for high-impact incidents affecting end-user access
- Participate in on-call rotation for critical system support
Capacity Planning & Reporting
- Conduct system capacity analysis for Citrix infrastructure and supporting components
- Forecast resource needs based on usage trends and organizational growth
- Provide regular reports on system performance, utilization, and availability
- Recommend improvements to optimize system efficiency and user experience
Required Technical Skills
- Citrix Virtual Apps and Desktops (CVAD) administration
- Citrix StoreFront, Delivery Controllers, and associated infrastructure components
- Windows Server administration and Active Directory integration
- System performance monitoring and capacity planning
- User access management and remote application delivery support
- Troubleshooting complex virtual environment issues
- Understanding of TCP/IP networking and infrastructure connectivity
Preferred Skills
- Experience supporting Federal or NIH environments
- Familiarity with VMware vSphere environments
- Experience with hybrid cloud environments (e.g., Azure integration)
- Knowledge of PowerShell scripting for automation
- Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent)
- ITIL Foundation certification or IT service management experience
Key Competencies
- Strong troubleshooting and analytical problem-solving skills
- Ability to manage high-availability enterprise environments
- Effective communication with technical and non-technical stakeholders
- Strong attention to detail and operational discipline
- Ability to prioritize and resolve multiple concurrent system issues
- Commitment to service reliability and user experience
Education & Experience
Education
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
Experience
- 5-8 years of experience in system administration within enterprise IT environments
- Experience supporting Citrix Virtual Apps and Desktops or equivalent virtual application delivery platforms
- Experience in Windows Server environments and enterprise user access management
Certifications
- Citrix CCP-V (or CCA-V minimum)
- Windows Server Hybrid Administrator
- Security+
- ITIL certification preferred
Security Clearance
- Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Computer World Services
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US
Year founded
1990