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Remote Rma Manager Jobs in New Mexico (NOW HIRING)

Johnstone Supply

Technical Service Manager

Albuquerque, NM · On-site +1

$106K - $106.40K/yr

Support RMA processes, service bulletins, and corrective actions * Collaborate with cross ... Remote/office with regional travel (up to 50%) * Hands-on field engagement with contractors and ...

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Remote Rma Manager information

What are the key skills and qualifications needed to thrive as a Remote RMA Manager, and why are they important?

To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.

What are some common challenges faced by Remote RMA Managers when coordinating returns and replacements across distributed teams?

Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.

What are Remote RMA Managers?

Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.

What is the difference between Remote Rma Manager vs Remote Customer Service Manager?

AspectRemote Rma ManagerRemote Customer Service Manager
Primary FocusManaging return merchandise authorizations and product returnsOverseeing customer service operations and client satisfaction
Required SkillsProduct knowledge, return policies, logistics coordinationCommunication, conflict resolution, team management
Work EnvironmentLogistics, warehouse, supply chain settingsCall centers, client support teams, service departments
Common CertificationsSupply chain or logistics certifications often preferredCustomer service or management certifications beneficial

The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.

What are popular job titles related to Remote Rma Manager jobs in New Mexico? For Remote Rma Manager jobs in New Mexico, the most frequently searched job titles are:
What job categories do people searching Remote Rma Manager jobs in New Mexico look for? The top searched job categories for Remote Rma Manager jobs in New Mexico are:
What cities in New Mexico are hiring for Remote Rma Manager jobs? Cities in New Mexico with the most Remote Rma Manager job openings:
Remote Rma Manager jobs near you
Technical Service Manager

Technical Service Manager

Johnstone Supply

Albuquerque, NM • On-site, Remote

$106K - $106.40K/yr

Full-time

Posted 2 days ago

Johnstone Supply rating

7.7

Company rating: 7.7 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

117th of 335 rated retail wholesalers

Job description

About the Role

We're looking for a Technical Service Manager to support our growing HVAC network across New Mexico. In this role, you'll be the go-to expert for technical support, training, and improving installation quality while working closely with contractors, and internal teams.

If you enjoy solving complex technical problems, working directly with customers, and leading hands-on training, this is a great opportunity to make a direct impact in the field.

What You'll Do

  • Provide expert technical support to dealers and contractors to resolve HVACR system issues
  • Identify and address product or performance concerns through proactive field insights
  • Visit job sites to troubleshoot issues and gather customer feedback
  • Lead technical training sessions and installation workshops (including large groups)
  • Develop training materials and improve service knowledge across the network
  • Support RMA processes, service bulletins, and corrective actions
  • Collaborate with cross-functional teams to improve product quality and service delivery
  • Drive high-quality, efficient service operations across your region

What You Bring

  • 5+ years of HVAC or related technical experience
  • Strong knowledge of HVAC systems (mechanical & electrical)
  • Experience delivering training or presentations to groups
  • Excellent communication and customer relationship skills
  • Strong problem-solving mindset with attention to detail
  • Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word)
  • Self-starter who thrives in a fast-paced, field-based environment

Requirements

  • HVAC certification or formal technical training
  • High School Diploma or GED
  • Must be authorized to work in the U.S. without sponsorship

Why Join Us?

  • We are the fastest growing HVACR Distributor in New Mexico
  • Competitive salary and growth opportunities
  • High-impact role with visibility across the organization
  • Opportunity to work directly with customers and influence product performance
  • Collaborative and fast-moving environment

Work Environment

  • Remote/office with regional travel (up to 50%)
  • Hands-on field engagement with contractors and consumers

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants, complying with all applicable employment laws.

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