... RMA trends, and code interpretation questions back to Product Management to shape the EFD roadmap ... Remote Applicants must be either U.S. citizen, U.S. national, legal permanent resident, asylee ...
... RMA trends, and code interpretation questions back to Product Management to shape the EFD roadmap ... Remote Applicants must be either U.S. citizen, U.S. national, legal permanent resident, asylee ...
Remote Rma Manager information
What is the difference between Remote Rma Manager vs Remote Customer Service Manager?
| Aspect | Remote Rma Manager | Remote Customer Service Manager |
|---|---|---|
| Primary Focus | Managing return merchandise authorizations and product returns | Overseeing customer service operations and client satisfaction |
| Required Skills | Product knowledge, return policies, logistics coordination | Communication, conflict resolution, team management |
| Work Environment | Logistics, warehouse, supply chain settings | Call centers, client support teams, service departments |
| Common Certifications | Supply chain or logistics certifications often preferred | Customer service or management certifications beneficial |
The Remote Rma Manager primarily handles product returns and logistics, requiring supply chain knowledge, while the Remote Customer Service Manager focuses on client interactions and service quality. Both roles are remote, involve team management, and are vital in customer-facing industries, but they differ in their core responsibilities and skill sets.
What are some common challenges faced by Remote RMA Managers when coordinating returns and replacements across distributed teams?
Remote RMA Managers often face challenges in ensuring clear communication and timely coordination among cross-functional teams, such as customer service, logistics, and warehouse staff, especially when they are geographically dispersed. Managing multiple return requests simultaneously requires strong organizational skills and the ability to adapt to various time zones and technology platforms. Additionally, maintaining consistent customer satisfaction while handling complex return policies and tracking the status of returned products can be demanding, but leveraging robust RMA software and regular team check-ins can help mitigate these issues.
What are Remote RMA Managers?
Remote RMA Managers are professionals who oversee the Return Merchandise Authorization (RMA) process for products, typically working from a remote location. They are responsible for managing product returns, exchanges, and warranty claims, ensuring that processes are efficient and customer concerns are addressed promptly. Their duties often include coordinating with customers, suppliers, and internal teams, maintaining accurate records, and analyzing return trends to improve product quality and service. Remote RMA Managers use various tools and software to perform their job effectively without needing to be onsite.
What are the key skills and qualifications needed to thrive as a Remote RMA Manager, and why are they important?
To thrive as a Remote RMA (Return Merchandise Authorization) Manager, you need strong organizational skills, experience in supply chain or logistics, and a solid understanding of RMA processes, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems, CRM platforms like Salesforce, and RMA management software is typically required. Excellent communication, problem-solving, and leadership skills help in managing remote teams and resolving customer issues efficiently. These abilities are crucial for ensuring smooth returns operations, customer satisfaction, and effective coordination across distributed teams.
What job categories do people searching Remote Rma Manager jobs in New Mexico look for? The top searched job categories for Remote Rma Manager jobs in New Mexico are:
What cities in New Mexico are hiring for Remote Rma Manager jobs? Cities in New Mexico with the most Remote Rma Manager job openings:
Full-time
Posted 13 days ago
Teledyne Technologies rating
8.7
Based on 46 frontline employees who took The Breakroom Quiz
11th of 142 rated electronics manufacturers
Job description
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
About the Role:
Teledyne FLIR is scaling its Early Fire Detection (EFD) portfolio - UL-listed thermal cameras that integrate directly into fire alarm control panels. We need an Application Engineer who lives at the intersection of the thermal camera, the FACP, and the integrator's sales team / technicians. You will be the technical voice customers call when they need help specifying, designing-in, wiring-up, or commissioning an EFD system. This is a hybrid technical / sales role. You will partner closely with our Sales Director and Regional Sales Managers, but your charter is to make the technology work in the field, enable our integrator channel to succeed, and bring field intelligence back to Product Management.
Ideal candidate will be in Houston, Texas; other locations include Dallas or Atlanta.
If you have spent your career keeping fire alarm systems running and want to bring the next generation of thermal detection technology to the field, we want to hear from you.
What You'll Do:
Pre-Sales Application Engineering
- Join sales calls to answer product application, code compliance (NFPA 72, UL 2684), and integration questions.
- Recommend the right EFD SKU, camera placement, camera layouts, and integration path for each opportunity.
- Support quote and BOM reviews to ensure technically sound configurations before order.
Integrator Enablement
- Develop and deliver product training programs-remote and on-site-to enable fire protection industry to successfully design, sell and install FLIR thermal fire detection systems.
Design Assist
- Review integrator drawings in Bluebeam, AutoCAD, and/or Revit and provide application guidance - camera placement, coverage geometry, FACP zoning, and network topology.
- Design thermal camera fire detection system layouts with customer provided drawings, manage process from 10% design review through full system commissioning.
Sales Applications Support
- Serve as Tier 2/3 applications support for FLIR EFD products, answering integrator and end-user questions on wiring, addressing, FACP integration, IP configuration, and commissioning.
- Build the internal knowledge base of common failure modes, integration playbooks, and troubleshooting workflows.
Commissioning & Field Sales / Support
- Travel on-site (25-35%) for first-article commissioning, integrator ride-alongs, and troubleshooting escalations.
- Support projects post-award through acceptance testing and handoff.
Voice of the Field
- Feed installer pain points, RMA trends, and code interpretation questions back to Product Management to shape the EFD roadmap.
- Track competitive activity and emerging standards relevant to thermal imaging in fire detection.
What You Will Need:
- Proficient in fire life safety technical support, applications engineering, or field commissioning - ideally at an FACP manufacturer (Notifier, Siemens, Honeywell, Bosch, Fike, Edwards) or a national integrator.
- Hands-on experience commissioning fire alarm systems and troubleshooting FACP integration issues (SLC loops, relay logic, addressable devices, network modules).
- Working knowledge of NFPA 72, UL 2684, 464, 864 and how AHJs interpret them.
- NICET Level II or III in Fire Alarm Systems (Level III preferred). Company will support path to CFPS (Certified Fire Protection Specialist).
- Comfortable designing in Bluebeam, AutoCAD, and/or Revit
- Basic IP networking literacy (IP addressing, VLANs, PoE); willingness to grow into thermal/vision system expertise.
- Strong written and verbal communicator - able to explain a wiring issue to a technician on a rooftop and a code interpretation to an FPE in the same afternoon.
- Comfortable with 35% travel to customers, integrator sites, commissioning events, and trade shows.
- Self-directed and effective working remotely within a collaborative, cross-functional team.
Nice to Have:
- Experience with thermal imaging, video-based fire detection, or aspirating smoke detection.
- Experience supporting BESS, data center, warehouse, or industrial fire protection applications.
- IP camera / VMS familiarity (ONVIF, RTSP, cloud-managed devices).
- Prior involvement with NFPA technical committees, UL working groups, or code development.
- Curriculum design or LMS experience for integrator training programs
What Teledyne FLIR offers you:
- Opportunity to develop your career with the international world leading company in thermal and sensing technology.
- A unique opportunity to experience how cutting-edge sensor technology and software come together under one roof. We do our research & development and manufacturing in-house.
- Friendly culture with a focus on collaboration, problem solving and creativity.
- Work closely with Product management, Business Development, and Application Support.
- Competitive compensation and benefits.
Interested?
If you liked what you just read and believe you are the person that will make us better, do not hesitate to apply. Add a resume and fill out the required fields, no need to add anything else at this point.
#LI-Remote
Applicants must be either U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
What Teledyne Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Teledyne Technologies
Sourced by ZipRecruiter
Industry
Electrical equipment, appliance, and component manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Thousand Oaks, CA, US
Year founded
1960