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Remote Rma Coordinator Jobs in Rowlett, TX (NOW HIRING)

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Remote Rma Coordinator information

See Rowlett, TX salary details

$31K

$51.5K

$82.5K

How much do remote rma coordinator jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote rma coordinator in Rowlett, TX is $51,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $62,400.00 per year, depending on experience, location, and employer.

What is the difference between Remote Rma Coordinator vs Remote Customer Service Representative?

AspectRemote Rma CoordinatorRemote Customer Service Representative
CredentialsExperience in RMA processes, technical knowledge, sometimes certifications in logistics or customer supportCustomer service skills, communication skills, sometimes certifications in customer support or CRM tools
Work EnvironmentPrimarily back-office, technical support, logistics coordinationFront-line customer interaction, call centers, online chat
Industry UsageElectronics, manufacturing, tech companiesRetail, telecom, e-commerce
Search/Comparison IntentUnderstanding RMA process roles, technical supportCustomer support roles, communication skills

The Remote Rma Coordinator and Remote Customer Service Representative roles share some customer support skills but differ mainly in technical knowledge and focus. The Rma Coordinator specializes in managing return merchandise authorizations, often requiring technical or logistics expertise, while the Customer Service Representative handles general customer inquiries across various industries.

What are the key skills and qualifications needed to thrive as a remote RMA coordinator?

To thrive as a Remote RMA Coordinator, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or relevant associate degree. Familiarity with RMA (Return Merchandise Authorization) processing systems, inventory management software, and CRM tools is typically required. Excellent written communication, problem-solving abilities, and the capacity to work independently are crucial soft skills. These competencies ensure efficient processing of returns, high customer satisfaction, and smooth coordination between departments in a remote work setting.

What is a remote RMA coordinator?

Remote RMA Coordinators are professionals who handle the process of Return Merchandise Authorization (RMA) for a company, but work remotely rather than on-site. Their primary responsibilities include managing customer return requests, processing returns, coordinating with warehouses and vendors, and ensuring that returned items are properly documented and tracked. They often communicate with customers and internal teams via email, phone, or chat to resolve issues efficiently. Strong organizational and communication skills are necessary for this role, as well as familiarity with inventory management or customer service systems.

What are some common challenges faced by remote RMA coordinators, and how can they be managed effectively?

Remote RMA Coordinators often juggle multiple return requests, strict deadlines, and communication across different departments and time zones. Managing these challenges requires strong organizational skills, effective use of digital collaboration tools, and proactive communication with customers and internal teams. Staying updated on company return policies and utilizing tracking systems can help ensure timely processing and high customer satisfaction. Regular check-ins with team members and clear documentation also support efficient problem-solving in a remote setting.
What job categories do people searching Remote Rma Coordinator jobs in Rowlett, TX look for? The top searched job categories for Remote Rma Coordinator jobs in Rowlett, TX are:
What cities near Rowlett, TX are hiring for Remote Rma Coordinator jobs? Cities near Rowlett, TX with the most Remote Rma Coordinator job openings:
Remote Rma Coordinator jobs near you
Infographic showing various Remote Rma Coordinator job openings in Rowlett, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $51,469 per year, or $24.7 per hour.

Oracle NetSuite Supply Chain / Manufacturing Consultant - REMOTE

NTT DATA Services

Dallas, TX • On-site, Remote

$107K - $198K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

115th of 221 rated it services

Job description

The Oracle NetSuite Manufacturing & Supply Chain Lead is the onshore, customer-facing lead responsible for configuring and delivering NetSuite Manufacturing, Purchase Order, and Order Management solutions. This role works directly with client Operations, Supply Chain, and Procurement stakeholders, while closely coordinating the offshore delivery team to meet project milestones and ensure customer satisfaction.
Day-to-Day Job Duties
  • Serve as the primary onshore functional lead for NetSuite Manufacturing and Supply Chain, engaging directly with client Operations, Procurement, and Warehouse stakeholders to gather requirements, validate designs, and drive configuration decisions.
  • Configure and support core NetSuite Manufacturing modules: Work Orders, Bill of Materials (BOM), Routings, Assembly Builds, Work-In-Process (WIP), Disassembly, Scrap/Yield tracking, and Manufacturing Resource Planning (MRP).
  • Set up and configure the Purchase Order (PO) module including purchase requisitions, vendor management, PO approval workflows, goods receipts, landed costs, and blanket POs.
  • Configure Order Management including sales orders, order-to-cash flow, item fulfillment, drop shipment, back orders, returns/RMA, and fulfillment exception handling.
  • Configure Inventory Management: multi-location inventory, lot/serial number tracking, bin management, inventory adjustments, and demand planning integration with MRP.
  • Set up SuiteFlow approval workflows for purchase orders, sales orders, and manufacturing work orders; coordinate with Finance lead on procure-to-pay and order-to-cash process integration.
  • Lead client workshops, process walkthroughs, and UAT sessions for manufacturing and supply chain workstreams; act as escalation point for offshore team queries.
  • Coordinate offshore team tasks daily - assign configuration and documentation work, review deliverables, and ensure project milestones are met on time.
  • Lead data migration activities using CSV imports for item masters, BOMs, vendor masters, and open purchase/sales orders.
  • Develop test scripts, lead SIT and UAT phases, and deliver end-user training and runbooks for Operations, Procurement, and Warehouse teams.

Basic Qualifications
  • 5+ years of Oracle NetSuite functional experience with at least two full-cycle implementations as Functional Lead, with primary emphasis on Manufacturing and Supply Chain modules.
  • 5+ years of Deep hands-on expertise in NetSuite Manufacturing: Work Orders, BOM, Routings, WIP, Assembly Builds, MRP, and production scheduling.
  • 3+ Strong hands-on experience with NetSuite Purchase Order module: requisitions, vendor management, PO approvals, receipts, and landed costs.
  • 3+ Solid configuration experience in NetSuite Order Management: sales orders, fulfillment, returns/RMA, and drop shipment scenarios.
  • 3+ Experience with SuiteFlow for PO, sales order, and work order approval workflows; familiar with CSV import for SCM master data migration.
  • Degree: Undergraduate degree in Supply Chain Management, Manufacturing, Business, Information Systems, or equivalent.

Nice to Have
  • NetSuite ERP Consultant or SuiteFoundation certification preferred.
  • Experience with NetSuite Advanced Manufacturing, Quality Management, or Capacity Planning modules.
  • Familiarity with NetSuite WMS Lite (RF scanning, bin management) and barcode integration.
  • Basic SuiteScript or SuiteQL knowledge for troubleshooting and custom saved searches.
  • Industry background in discrete manufacturing, process manufacturing, distribution, or wholesale is a strong plus.
  • Working knowledge of NetSuite Inventory Management: multi-location, lot/serial tracking, bin management, and stock adjustments.
  • Strong client-facing communication skills; able to engage confidently with Operations, Procurement, and Supply Chain stakeholders.
  • Demonstrated ability to manage and coordinate an offshore delivery team; organised and accountable for team output and milestone delivery.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Work Arrangement: Onshore, customer-facing role. Must be available to work on-site or co-located with the client as required throughout the engagement.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $107,156 - 198,438. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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