We're hiring Remote Customer Service Representatives to assist members with questions about their healthcare benefits while delivering an outstanding customer experience.
This is a great opportunity for customer-focused professionals who enjoy solving problems, learning new systems, and making a positive impact every day.
Work From Home | Paid Training
Pay: $14.00/hour during paid training and then $14.50/hour once in production
What You'll Do
- Answer a high volume of inbound customer calls professionally and courteously.
- Assist members with questions regarding healthcare benefits and services.
- Gather and verify customer information accurately.
- Research and resolve customer concerns whenever possible during the first call.
- Educate customers on available products, services, and benefit options.
- Navigate multiple computer systems while documenting interactions.
- Meet quality, productivity, attendance, and performance expectations.
- Follow company policies while providing a positive customer experience.
- Identify opportunities to improve customer satisfaction and internal processes.
- Adapt to changing procedures and business needs.
- Be available to work weekends, holidays, and overtime as business needs require.
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What We're Looking For
- High School Diploma or GED required.
- Previous customer service experience preferred.
- Healthcare, insurance, or medical terminology experience is a plus.
- Excellent communication and active listening skills.
- Strong problem-solving and decision-making abilities.
- Comfortable assisting senior citizens with empathy and patience.
- Reliable, dependable, and team-oriented.
- Ability to multitask across multiple computer applications.
- Flexible schedule, including evenings, weekends, holidays, and occasional overtime.
- Must successfully pass a background check and drug screening.
Work From Home Requirements
- Internet
- Wired Ethernet connection required (Wi-Fi is not permitted).
- Minimum internet speed:
- 50 Mbps download
- 10 Mbps upload
- DSL, Cable, or Fiber Optic internet only.
- Satellite, microwave, and mobile hotspot connections are not permitted.
Equipment
You will provide:
- One (1) 21-inch monitor
- Compatible wired headset (approved models provided during the interview process)
Company provides:
- One (1) 21-inch monitor
- Keyboard
- Mouse
- Webcam