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$9

$17

$24

How much do remote receptionist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote receptionist in Delaware is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What is a Remote Receptionist job?

A Remote Receptionist is a professional who handles calls, messages, and administrative tasks for businesses from a remote location. They provide customer service, schedule appointments, and relay important information, just like an in-office receptionist. Using phone systems, email, and other communication tools, they ensure seamless interaction between clients and businesses. This role is ideal for those with strong communication and organizational skills who prefer working remotely.

What are the key skills and qualifications needed to thrive in the Remote Receptionist position, and why are they important?

To thrive as a Remote Receptionist, you generally need excellent communication skills, proficiency in multitasking, and a high school diploma or equivalent. Familiarity with phone and video conferencing software, scheduling tools, and customer relationship management (CRM) systems is commonly required. Outstanding organizational abilities, reliability, and a professional virtual presence set top candidates apart. These skills ensure smooth remote operations, positive client interactions, and efficient handling of administrative tasks in a distributed work environment.

What does a typical day look like for a Remote Receptionist?

A typical day for a Remote Receptionist involves answering incoming calls, managing emails, scheduling appointments, and providing information to clients or customers, all from a remote location. You may also assist with administrative tasks such as data entry, maintaining records, or forwarding messages to the appropriate team members. Collaboration is often virtual, using chat platforms and workflow management tools to stay connected with colleagues and supervisors. The environment is structured for independent work but requires strong communication to ensure seamless operations. This setup allows for flexibility while still supporting the organization’s front-line administrative needs.
More about Remote Receptionist jobs
What are the most commonly searched types of Receptionist jobs in Delaware? The most popular types of Receptionist jobs in Delaware are:
What are popular job titles related to Remote Receptionist jobs in Delaware? For Remote Receptionist jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Receptionist jobs in Delaware look for? The top searched job categories for Remote Receptionist jobs in Delaware are:
What cities in Delaware are hiring for Remote Receptionist jobs? Cities in Delaware with the most Remote Receptionist job openings:
Remote Receptionist jobs near you
Infographic showing various Remote Receptionist job openings in Delaware as of May 2026, with employment types broken down into 53% Full Time, 44% Part Time, and 3% Contract. Highlights an 93% Physical, 6% Hybrid, and 1% Remote job distribution, with an average salary of $37,089 per year, or $17.8 per hour.
Senior Account Associate - Commercial Lines/Select Business Unit (SBU)

Senior Account Associate - Commercial Lines/Select Business Unit (SBU)

Insurance Office of America

Wilmington, DE • On-site, Remote

$23 - $27/hr

Full-time

Medical, Retirement

Posted 14 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

73rd of 258 rated insurance

Job description

Job Description:
Title: Senior Account Associate - Commercial Lines/ Select Business Unit
Work Mode: Fully Remote for candidates located in the Northeast US | Location/Supporting: Wilmington, DE office | Book Focus: Commercial Lines Select Business Unit (SBU)
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs.
Key Responsibilities:
  • Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.

  • Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.

  • Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters.

  • New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

  • Contract Review: Assist in reviewing contracts to ensure proper coverages are included.

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

  • Policy Compliance: Stay updated on company policies and procedures.

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance.

  • Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications:
  • 3+ years of customer service experience in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing, professional designation (CISR) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service, communication, multitasking, and organizational skills

  • Proficiency in MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)

What We Offer:
  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment

What to Expect (Application Process):
  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range
The expected pay range for this position is $23.00 to $27.00 per hour, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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