Overview
Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.
We are seeking a skilled and experienced Technical Trainer to join our team in the United States. This role is responsible for delivering and evaluating a range of customer and service training programs to the highest standards, ensuring alignment with the requirements of both internal and external stakeholders.
The successful candidate will be responsible for conducting high-quality operator and technical training across Rapiscan's diverse product portfolio. Additionally, they will support the ongoing development of our technical training offerings, catering to both technical and non-technical audiences, based on business needs.
This position requires proficiency in delivering training in English to effectively engage and support the learner base. This role will require regular travel across the United States and internationally.
Responsibilities
- Deliver comprehensive and high-quality training to operators, supervisors, and service personnel, ensuring proficiency in Rapiscan product lines.
- Develop and refine training curricula, optimizing content to enhance stakeholder and customer expertise.
- Lead assigned training programs, ensuring alignment with business objectives while achieving revenue and performance targets.
- Maintain training accuracy and relevance, ensuring all instructional materials reflect the latest product specifications and industry standards.
- Uphold exceptional delivery standards, adhering to the core competency framework and established best practices.
- Facilitate external training initiatives, driving revenue growth through high-impact programs.
- Support specialized learning programs, including Aviation and Cargo Security and Threat Recognition, contributing to broader organizational training objectives.
- Ensure regulatory and procedural compliance, completing reports, expense submissions, and documentation in accordance with company policies.
- Innovate training methodologies, recommending and implementing new approaches to enhance learning outcomes and capabilities.
- Manage New Product rollouts and Entry into Service Training, ensuring seamless integration and adoption.
- Maintain accurate training records, ensuring compliance with regulatory requirements and quality standards.
- Undertake additional instructional responsibilities, including soft skills training, as required.
- Uphold the Company's core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the Company's Code of Ethics and Conduct.
- It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualifications
- 5+ years' experience as a technical or systems trainer
- Bachelors Degree in Engineering or Electronic related discipline preferred
- Highly experienced in a wide range of engineering or technical disciplines; electronics, electrical, electromechanical, PC's, software, coding, mechanical etc
- IT literate, proficiency with MS Office required (Word, Excel, PowerPoint, Outlook)
- Must be able to communicate fluently in English
- Previous experience in an X-Ray systems environment preferred
- 50% travel minimum to customer sites, both internationally and domestic
- US Citizenship required
Please review our benefits here: Life at OSI
Pay may range from $85,000 to $95,000 annually.
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
Equal Opportunity Employer - Disability and Veteran
Know Your Rights
Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
