Hybrid / Remote with travel to Millington, TN * Status: Full-time Position summary The Operations ... Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations ...
Hybrid / Remote with travel to Millington, TN * Status: Full-time Position summary The Operations ... Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations ...
Remote Pos Installer information
What are some common challenges faced by remote POS installers, and how can they be addressed?
Remote POS Installers often encounter challenges such as troubleshooting hardware or software issues without onsite support, coordinating with clients across different time zones, and ensuring secure and efficient installations. To address these, strong communication and problem-solving skills are essential, as well as familiarity with remote desktop tools and clear documentation practices. Collaborating closely with the client’s IT team and maintaining up-to-date technical knowledge can significantly improve installation efficiency and customer satisfaction.
What is a remote POS installer?
A Remote POS Installer is a professional who installs and configures Point of Sale (POS) systems for businesses remotely, without being physically present at the location. They use remote access tools to set up software, troubleshoot issues, and provide training to staff on how to use the POS system. This role often involves working with retail, restaurant, or service businesses that need efficient transaction processing and inventory management. Remote POS Installers must be proficient in both hardware and software aspects of POS systems and have strong communication skills to guide clients through the installation process.
What are the key skills and qualifications needed to thrive as a remote POS installer, and why are they important?
To thrive as a Remote POS Installer, you need a solid understanding of point-of-sale systems, basic networking, and troubleshooting skills, often supported by relevant technical certifications or experience. Familiarity with common POS software, remote desktop tools, and ticketing systems is typically required. Excellent communication, problem-solving abilities, and patience are soft skills that set top performers apart in this role. These skills ensure efficient installation, quick resolution of technical issues, and high client satisfaction in a remote service environment.
What are the most commonly searched types of Pos Installer jobs in Tennessee?
The most popular types of Pos Installer jobs in Tennessee are:
What are popular job titles related to Remote Pos Installer jobs in Tennessee?
For Remote Pos Installer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Pos Installer jobs in Tennessee look for?
The top searched job categories for Remote Pos Installer jobs in Tennessee are:
Full-time
Re-posted 12 days ago
Job description
- Location: Hybrid / Remote with travel to Millington, TN
- Status: Full-time
Position summary
The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment. Functioning as Senior Information Systems Manager, you will lead the Operations workforce - Training/Development Consultants, Systems Administrators, and Support Specialists - and own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services. You will sit alongside the Cybersecurity Lead and Network Lead at the weekly Integration Review and Joint Change Advisory Board so operational changes are evaluated for cross-domain impact before they reach production.
What you will own
- Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations - incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
- Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
- Data conversion engagements - planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
- Cloud managed services - daily operation of the shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
- Enterprise-wide training programs and change management and communications for system rollouts - directing Training/Development Consultants on the team in collaboration with the Quality Manager.
- Workforce leadership across Training/Development Consultants, Systems Administrators), Support Specialists.
- Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).
Required qualifications
- Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
- 10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
- Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
- DevOps and cloud experience - AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
- Direct experience leading or coordinating data conversion engagements across enterprise systems.
- DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
- Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
- U.S. citizenship; ability to obtain and maintain the appropriate background investigation level.
Preferred qualifications
- Prosci Change Management Certification or equivalent.
- Active or recent Secret clearance (likely required at the task order level for systems touching DoD-connected environments).
- Prior NAF or Navy operations leadership.
- Experience with FedRAMP-authorized cloud environments or DISA SRG IL2 / IL4 deployments.
- PMP certification.
About Connexus Hub
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Irvine, CA, US
Year founded
2014