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Remote Playback Engineer Jobs in Georgia (NOW HIRING)

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Remote Playback Engineer information

What is the difference between Remote Playback Engineer vs Remote Media Engineer?

AspectRemote Playback EngineerRemote Media Engineer
Required CredentialsBachelor's in Computer Science or related, experience with streaming protocolsBachelor's in Media Technology or related, knowledge of media formats
Work EnvironmentFocus on playback systems, client devices, streaming platformsFocus on media content, encoding, distribution systems
Employer & Industry UsageTech companies, streaming services, media platformsMedia companies, broadcasting, content providers
Search & Comparison IntentYesYes

The Remote Playback Engineer primarily focuses on ensuring seamless media playback across devices and streaming platforms, working closely with client-side systems. In contrast, the Remote Media Engineer handles media content creation, encoding, and distribution. Both roles require knowledge of streaming protocols and media formats, but their core responsibilities differ in focus and industry application.

What are the most commonly searched types of Playback Engineer jobs in Georgia? The most popular types of Playback Engineer jobs in Georgia are:
What are popular job titles related to Remote Playback Engineer jobs in Georgia? For Remote Playback Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Playback Engineer jobs in Georgia look for? The top searched job categories for Remote Playback Engineer jobs in Georgia are:
What cities in Georgia are hiring for Remote Playback Engineer jobs? Cities in Georgia with the most Remote Playback Engineer job openings:
Remote Playback Engineer jobs near you
Staff Operational Support Engineer

Staff Operational Support Engineer

Avispa Technology

Atlanta, GA • On-site, Remote

$70/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Job Description
Staff Operational Support Engineer 37359129
  • Hourly pay: $70/hr
  • Worksite: Leading audio, video, and voice technologies company (Atlanta, GA 30308 - Onsite and open to Remote modality for candidates located in the United States)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 6 Month Assignment

A leading video, audio, and voice technologies company Staff Operational Support Engineer to take ownership of production incidents, support critical live events, and drive automation and continuous improvement initiatives across streaming infrastructure and operations.
Staff Operational Support Engineer Responsibilities:
  • Own and resolve escalated production incidents impacting live streaming, VOD playback, ad insertion, DRM, and WebRTC services by performing troubleshooting, executing production changes, leading incident bridges, and providing timely customer communications during high-impact events.
  • Support production operations through Infrastructure as Code practices using tools such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines to implement safe, auditable, and repeatable infrastructure and configuration changes while collaborating with Engineering and DevOps teams.
  • Enhance operational efficiency by leveraging AI-driven tools for incident triage, alert correlation, pattern detection, runbook automation, troubleshooting acceleration, and improving incident communications while promoting automation-first operational practices.
  • Participate in pre-event readiness planning and 24/7 operational support by validating monitoring coverage, conducting runbook reviews, identifying and mitigating risks, supporting critical customer events, participating in on-call rotations, ensuring smooth global shift handoffs, and responding to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.
  • Drive continuous improvement by performing root cause analysis, documenting corrective and preventive actions, improving runbooks and knowledge bases, collaborating with Engineering teams on defect resolution and production deployments, and providing operational insights during post-incident reviews.

Staff Operational Support Engineer Qualifications:
  • 5+ years of experience in operational support, production support, or similar customer-facing technical roles supporting complex production environments.
  • Experience supporting live video streaming platforms, OTT services, and real-time delivery systems.
  • Troubleshooting experience across distributed systems, including APIs, microservices, and cloud infrastructure.
  • Experience with streaming technologies and protocols, including HLS, DASH, CMAF, WebRTC, DRM, and CDN architectures.
  • Proficiency with monitoring and observability tools such as Grafana, Kibana/ELK, Prometheus, and Loki to diagnose live production issues using backend metrics, player telemetry, and CDN data.
  • Experience working with Infrastructure as Code and operational tools, including Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD pipelines.
  • Ability to safely perform controlled changes in production environments using established operational procedures.
  • Knowledge of incident management processes and experience participating in on-call support rotations within 24/7 operational environments.
  • Experience leveraging AI tools and automation to improve incident response, operational efficiency, and troubleshooting workflows is preferred.
  • Strong collaboration skills with experience partnering with Engineering, DevOps, Support, and Product teams to improve operational outcomes.

Shift:
  • Shifts will be within a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model.

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