This is a non-technical role : you don't need to code or configure complex systems, but you do need ... Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required ...
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This is a non-technical role : you don't need to code or configure complex systems, but you do need ... Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required ...
... non-discriminatory way. Please note: To ensure a fair and efficient process for all applicants, we ... This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. This ...
Quick apply
... non-discriminatory way. Please note: To ensure a fair and efficient process for all applicants, we ... This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. This ...
Remote Non Phone information
See Santa Rosa, CA salary details
$9.72 - $11.42
12% of jobs
$11.42 - $13.12
12% of jobs
$13.44 is the 25th percentile. Wages below this are outliers.
$13.12 - $14.81
9% of jobs
The median wage is $15.74 / hr.
$14.81 - $16.51
33% of jobs
$17.98 is the 75th percentile. Wages above this are outliers.
$16.51 - $18.21
12% of jobs
$18.21 - $19.90
9% of jobs
$19.90 - $21.60
6% of jobs
$21.60 - $23.30
4% of jobs
$23.30 - $24.99
2% of jobs
$24.99 - $26.69
1% of jobs
$26.69 - $28.38
1% of jobs
$9
$17
$28
How much do remote non phone jobs pay per hour?
As of Jun 29, 2026, the average hourly pay for remote non phone in Santa Rosa, CA is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.94 per hour, depending on experience, location, and employer.
What is a Remote Non Phone job?
A Remote Non Phone job is a work-from-home position that does not require talking on the phone. These jobs typically involve tasks like data entry, chat support, transcription, writing, or online research. They are ideal for individuals who prefer written communication or need a quiet work environment. Many companies offer these roles in fields such as customer support, administration, and content creation.
What are some common challenges faced in remote non phone positions, and how can I overcome them?
One of the most common challenges in remote non phone roles is maintaining clear communication without verbal interaction, which can sometimes lead to misunderstandings or delays. To overcome this, it's important to develop strong written communication skills and proactively check in with your team using collaboration tools. Staying organized and managing your time effectively can also help you meet deadlines and prioritize tasks in a self-directed work environment. Regularly updating your progress and being responsive in chat or email threads will ensure you remain connected and productive. Embracing these strategies will make your remote experience smoother and more successful.
What are the key skills and qualifications needed to thrive in the Remote Non Phone position, and why are they important?
To thrive in a Remote Non Phone role, candidates need strong written communication, computer literacy, and attention to detail, often backed by experience in data entry, content moderation, or email-based customer support. Familiarity with collaboration platforms like Slack, project management tools such as Asana or Trello, and proficiency in MS Office or Google Workspace are typically required. Exceptional time management, self-motivation, and the ability to work independently make individuals stand out. These skills ensure productivity, clear communication, and efficient workflow in a remote, non-phone-based work environment.
What are popular job titles related to Remote Non Phone jobs in Santa Rosa, CA? For Remote Non Phone jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Non Phone jobs in Santa Rosa, CA look for? The top searched job categories for Remote Non Phone jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Non Phone jobs? Cities near Santa Rosa, CA with the most Remote Non Phone job openings:
Full-time
Posted 11 days ago
Key responsibilities
Provide friendly, accurate, and timely support to customers through Zendesk/Zoho, email, phone, and Zoom.
Proactively follow up with customers showing low usage and assist with onboarding reinforcement, including confirming setup details and scheduling refresher trainings.
Triage and escalate technical or product issues to internal teams with complete ticket documentation and communicate updates clearly to customers.
Job description
At Quantum PRM, we take traditional messaging to the next level
Join Our Team
About the Role
What You’ll Do (Responsibilities)Client Support (Primary)
What Success Looks Like
Your Experience & Skills (Required)
Nice to Have
Work Style & Traits We Value
What We Offer
Quantum PRM (Patient Relationship Management) is an innovative healthcare SaaS and communication platform transforming how providers engage with patients. Our cloud-based patient engagement software helps healthcare organizations:
Increase patient participation and satisfaction
Improve compliance and treatment outcomes
Streamline operations for medical teams
Generate more 5-star reviews and grow practice reputation
We work with medical practices, dental specialists, and healthcare organizations/DSOs across the U.S. and globally to deliver smarter, automated communication that drives better healthcare experiences and stronger business results.
Join Our Team
Creating a successful software company starts by building the right team. We’re always looking to connect with people who want to do the best work of their lives—alongside smart, supportive teammates who build great things.
About the Role
As a Customer Support & Success Representative, you’ll be a front-line champion for our clients—helping them get answers quickly, resolve issues confidently, and get more value from the WUWTA platform. This is a non-technical role: you don’t need to code or configure complex systems, but you do need to be comfortable working in a SaaS product, following playbooks, and communicating clearly with healthcare professionals.
You’ll support clients primarily through Zendesk/ZOHO (email/tickets) and via phone/Zoom. Your work will directly impact customer satisfaction, retention, and the success of our healthcare customers.
Location: Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome
Travel: Not required; occasional travel may be possible but is not occurring currently
What You’ll Do (Responsibilities)Client Support (Primary)
Provide friendly, accurate, and timely support through Zendesk/Zoho and other channels (email/phone/Zoom).
Troubleshoot common “how do I…?” questions and basic issues using internal guides and checklists.
Guide customers through platform usage, best practices, and next steps.
Identify patterns (recurring questions, friction points) and surface them to the team with clear examples.
Proactively follow up with customers who show low usage or may need coaching.
Help clients improve outcomes such as patient responses, campaign performance, and review generation through simple recommendations and enablement.
Assist with basic onboarding reinforcement: confirming setup details are understood, scheduling refresher trainings, and ensuring early wins.
Triage and escalate technical/product issues to Product, or Engineering with complete, well-documented ticket details (steps tried, screenshots, customer impact, urgency).
Communicate updates to customers clearly and calmly, setting expectations and timelines.
Maintain accurate ticket notes and customer context so anyone can pick up the thread.
Contribute to and improve internal knowledge base articles, macros, and standard operating procedures.
Help refine support workflows so the team can scale (tagging, routing, templates, and FAQs).
Participate in continuous learning about new features, healthcare communication best practices, and customer needs.
What Success Looks Like
Customers feel supported, respected, and confident after interacting with you.
Tickets are handled efficiently with strong documentation and thoughtful triage.
Customers adopt key features and see measurable value (usage improvements, better engagement, more reviews).
Your insights help reduce repeat issues and improve product experience.
Your Experience & Skills (Required)
1–3+ years in customer support, customer success, account coordination, or client services (SaaS experience is a plus, Experience in healthcare a plus).
Excellent written communication (you can explain steps clearly and professionally).
Strong listening, empathy, and de-escalation skills—especially with busy healthcare teams.
Organized and reliable: can manage multiple tickets/tasks and follow up proactively.
Comfortable learning tools and workflows (Zendesk, CRM, basic reporting dashboards, Google/Microsoft Office).
Self-starter mindset with good judgment and a positive, solutions-oriented attitude.
High discretion with sensitive information; comfort working in a healthcare-adjacent environment.
Nice to Have
Experience supporting healthcare, dental, or medical practices (or similarly high-touch service industries).
Familiarity with Zendesk, Salesforce (or similar CRM), or project/task tools (Wrike, Asana, etc.).
Experience with review/reputation tools, patient engagement platforms, or messaging automation.
Comfort presenting short trainings or walkthroughs on Zoom.
Work Style & Traits We Value
Calm under pressure; you don’t get rattled by urgency.
Detail-oriented; you catch the small things that prevent big problems.
Friendly and professional; you represent Quantum's brand in every interaction.
Collaborative; you partner well with Implementation, Product, and Leadership.
What We Offer
Friendly, supportive, and adventurous environment with engaged colleagues
Casual, comfortable, professional work culture
Comprehensive, benefits package
Diverse, inclusive workplace where we learn from each other
Equal opportunity employer and a great place to work
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