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Mochi Health

Member Experience Representative

Austin, TX · Remote

$20 - $25/hr

Remote - Texas | Temporary-to-Permanent About the Role We are looking for a compassionate ... Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times Who you are ...

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What are the key skills and qualifications needed to thrive as a Remote Mochi, and why are they important?

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What are some common challenges faced when working as a remote motion graphic designer, and how can they be managed?

Remote motion graphic designers often encounter challenges such as coordinating with team members across different time zones, maintaining effective communication for project feedback, and staying motivated without in-person collaboration. To manage these, it's important to establish clear communication channels, set regular check-ins with the team, and use project management tools to stay organized. Additionally, creating a dedicated workspace and a structured daily routine can help maintain productivity and creativity in a remote environment.

What are Remote Mochi jobs?

Remote Mochi jobs refer to positions offered by the company Remote Mochi, a platform that connects job seekers with remote-friendly employers. These jobs typically involve working from home or any location outside of a traditional office, spanning roles in software development, marketing, customer support, and more. Remote Mochi specializes in curating high-quality remote opportunities, making it easier for candidates to find flexible work arrangements. Applicants can browse, apply for, and track remote job openings through their website. This helps both employers and employees embrace the benefits of remote work.

What is the difference between Remote Mochi vs Remote Data Entry Specialist?

AspectRemote MochiRemote Data Entry Specialist
Required CredentialsBasic computer skills, attention to detailBasic computer skills, attention to detail
Work EnvironmentRemote, flexible hoursRemote, flexible hours
Industry UsageCommon in e-commerce, digital contentCommon in administrative, business services
Job FocusCreating and managing digital content (mochi files)Inputting and managing data in spreadsheets or databases

Remote Mochi involves managing digital content related to mochi products, often requiring basic content creation skills. Remote Data Entry Specialists focus on inputting and maintaining data in various systems. While both roles are remote and require similar skills, their industry applications and job focus differ significantly.

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Infographic showing various Remote Mochi job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution.
Member Experience Representative

Member Experience Representative

Mochi Health

Austin, TX • Remote

$20 - $25/hr

Other

Posted 4 days ago

Job description

Remote - Texas | Temporary-to-Permanent

About the Role

We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role - you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests.

This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.

What you'll do
  • Handle inbound patient calls as your primary responsibility - you will be on the phones the majority of your shift
  • Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
  • Follow up via our secure patient portal after calls when written documentation or provider coordination is needed
  • Document patient interactions accurately in our systems after each call
  • Escalate complex or clinical issues to the appropriate team per established protocols
  • Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times
Who you are
  • 1+ years of experience in a call center, phone support, or patient-facing customer service role
  • Telehealth or healthcare experience is a strong plus
  • Spanish and English fluency is preferred - bilingual candidates will be prioritized and compensated at the higher end of our range
  • Confident, warm, and clear on the phone - patients trust you quickly
  • Organized and able to manage follow-up tasks across multiple patient interactions
  • Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone
  • Located in Texas - this role is remote but we are hiring in this state only at this time

Schedule

Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day - 8-2 PM CT or 2-8 CT:

  • Day Shift: 8:00 AM - 2:00 PM CT, five days per week including rotating weekends

  • Evening Shift: 2:00 PM - 8:00 PM CT, five days per week including rotating weekends

Weekend availability is strongly preferred.

Compensation

Hourly Rate:
  • English only $15/hr 
  • Bilingual (English/Spanish) $17/hr
  • Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr

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