Member Experience Representative
$20 - $25/hr
Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare ... If you want to do the most impactful work of your career, this is where to do it. Remote - Texas ...
Member Experience Representative
$20 - $25/hr
Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare ... If you want to do the most impactful work of your career, this is where to do it. Remote - Texas ...
Remote Mochi information
What are Remote Mochi jobs?
Remote Mochi jobs refer to positions offered by the company Remote Mochi, a platform that connects job seekers with remote-friendly employers. These jobs typically involve working from home or any location outside of a traditional office, spanning roles in software development, marketing, customer support, and more. Remote Mochi specializes in curating high-quality remote opportunities, making it easier for candidates to find flexible work arrangements. Applicants can browse, apply for, and track remote job openings through their website. This helps both employers and employees embrace the benefits of remote work.
What is the difference between Remote Mochi vs Remote Data Entry Specialist?
| Aspect | Remote Mochi | Remote Data Entry Specialist |
|---|---|---|
| Required Credentials | Basic computer skills, attention to detail | Basic computer skills, attention to detail |
| Work Environment | Remote, flexible hours | Remote, flexible hours |
| Industry Usage | Common in e-commerce, digital content | Common in administrative, business services |
| Job Focus | Creating and managing digital content (mochi files) | Inputting and managing data in spreadsheets or databases |
Remote Mochi involves managing digital content related to mochi products, often requiring basic content creation skills. Remote Data Entry Specialists focus on inputting and maintaining data in various systems. While both roles are remote and require similar skills, their industry applications and job focus differ significantly.
What are the key skills and qualifications needed to thrive as a Remote Mochi, and why are they important?
I'm sorry, but 'Remote Mochi' is not recognized as a real-world professional occupation, so I cannot provide information on key skills and qualifications for this role.
What are some common challenges faced when working as a remote motion graphic designer, and how can they be managed?
Remote motion graphic designers often encounter challenges such as coordinating with team members across different time zones, maintaining effective communication for project feedback, and staying motivated without in-person collaboration. To manage these, it's important to establish clear communication channels, set regular check-ins with the team, and use project management tools to stay organized. Additionally, creating a dedicated workspace and a structured daily routine can help maintain productivity and creativity in a remote environment.
What cities are hiring for Remote Mochi jobs? Cities with the most Remote Mochi job openings:
What are the most commonly searched types of Mochi jobs? The most popular types of Mochi jobs are:
What states have the most Remote Mochi jobs? States with the most job openings for Remote Mochi jobs include:
What job categories do people searching Remote Mochi jobs look for? The top searched job categories for Remote Mochi jobs are:
Job description
Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.
We're building an AI-driven marketplace that makes healthcare discoverable-connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.
Remote - Texas | Temporary-to-Permanent
About the Role
We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role - you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests.
This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.
What you'll do
Schedule
Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day - 8-2 PM CT or 2-8 CT:
Weekend availability is strongly preferred.
Compensation
Hourly Rate:
Workplace Policy
Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.
Equal Opportunity
Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Candidate Privacy Notice
Please review Mochi Health's Candidate Privacy Notice here.
Accommodations
Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.
If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.
We're building an AI-driven marketplace that makes healthcare discoverable-connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.
Remote - Texas | Temporary-to-Permanent
About the Role
We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role - you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests.
This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.
What you'll do
- Handle inbound patient calls as your primary responsibility - you will be on the phones the majority of your shift
- Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
- Follow up via our secure patient portal after calls when written documentation or provider coordination is needed
- Document patient interactions accurately in our systems after each call
- Escalate complex or clinical issues to the appropriate team per established protocols
- Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times
- 1+ years of experience in a call center, phone support, or patient-facing customer service role
- Telehealth or healthcare experience is a strong plus
- Spanish and English fluency is preferred - bilingual candidates will be prioritized and compensated at the higher end of our range
- Confident, warm, and clear on the phone - patients trust you quickly
- Organized and able to manage follow-up tasks across multiple patient interactions
- Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone
- Located in Texas - this role is remote but we are hiring in this state only at this time
Schedule
Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day - 8-2 PM CT or 2-8 CT:
- Day Shift: 8:00 AM - 2:00 PM CT, five days per week including rotating weekends
- Evening Shift: 2:00 PM - 8:00 PM CT, five days per week including rotating weekends
Weekend availability is strongly preferred.
Compensation
Hourly Rate:
- English only $15/hr
- Bilingual (English/Spanish) $17/hr
- Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr
Workplace Policy
Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.
Equal Opportunity
Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Candidate Privacy Notice
Please review Mochi Health's Candidate Privacy Notice here.
Accommodations
Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.
If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.
About Mochi Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1 - 10 Employees
Headquarters location
San Francisco, CA, US
Year founded
2022