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How much do remote mlb investigator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote mlb investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

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To thrive as a Remote MLB Investigator, you generally need a background in law enforcement, regulatory compliance, or investigations, often supported by a relevant degree and investigative experience. Familiarity with case management systems, data analysis tools, and secure communication platforms is typically required. Strong attention to detail, critical thinking, and clear written and verbal communication skills are essential soft skills in this role. These abilities ensure thorough, accurate investigations and effective enforcement of MLB policies, even when working remotely.

What is a Remote MLB Investigator?

A Remote MLB Investigator is a professional who conducts investigations related to Major League Baseball (MLB) matters while working remotely, often from home or a remote office. Their work can involve examining compliance with league rules, investigating potential violations, and gathering evidence for disciplinary actions. They may conduct interviews, review documents, and collaborate with legal or security teams, all without needing to be physically present at MLB offices or stadiums. This role requires strong analytical skills, discretion, and a thorough understanding of MLB policies and regulations.

What are some unique challenges faced by Remote MLB Investigators, and how can they effectively overcome them?

Remote MLB Investigators often face challenges related to gathering accurate information and verifying sources without being physically present. Building trust with contacts, managing time zone differences, and ensuring data security are key aspects of the job. Effective communication, strong digital research skills, and leveraging secure investigative technology can help overcome these hurdles. Collaborating closely with legal teams, compliance officers, and other investigators is also essential for thorough and timely case resolution.
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Infographic showing various Remote Mlb Investigator job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Collector Experience Representative

Fanatics Collectibles

New York, NY • Remote

$17.50 - $22.75/hr

Full-time

Re-posted 13 days ago

Job description

Role: Collector Experience Representative 

Reports to: Manager, Collector Experience

Location: Remote

Other: Full-Time Position

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct-to-consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector-focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we're a nimble, ambitious team building products from the ground up.

If you're passionate about building world-class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role 

As a Collector Experience Representative, you'll play a critical role in ensuring that both collectors and sellers feel heard, supported, and valued across Fanatics Collect and Fanatics Live. You will manage inbound inquiries and complex escalations with empathy, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community.

Responsibilities:

  • Serve as a primary point of contact for collectors and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement
  • Deliver exceptional support across multiple channels, including chat, email, phone, and social platforms
  • Investigate and resolve complex support cases with urgency and care, ensuring long-term solutions and satisfied users
  • Collaborate cross-functionally with Product, Legal, Engineering, and Operations teams to address systemic issues and drive improvements in trust, safety, and policy
  • Proactively identify trends, root causes, and friction points, and advocate for scalable improvements to tools, workflows, and policies
  • Educate users on platform features, policies, and promotions to increase satisfaction and retention
  • Maintain detailed case documentation and insights in internal CRM and support tools
  • Continuously learn and stay up to date on all Fanatics Collect offerings, platform changes, and industry trends
  • Support special projects, launches, and initiatives that enhance the collector experience
  • Meet or exceed individual performance metrics while upholding team standards and community values

Qualifications:

  • Minimum 3 years of experience in customer experience, escalations, or seller support, ideally within ecommerce, marketplaces, or collectibles environments
  • Exceptional verbal and written communication skills, with a calm and empathetic approach under pressure
  • Highly organized with strong attention to detail, follow-through, and time management
  • Strong critical thinking and analytical capabilities to resolve complex customer and operational issues efficiently
  • Demonstrated ability to write clear, brand-aligned, and empathetic responses across all support channels
  • Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving mindset
  • Proven track record of cross-functional collaboration and the ability to influence outcomes across teams
  • Proficient with CRM platforms such as Zendesk, Kustomer, or Salesforce, and adept with modern support technologies
  • Passion for collectibles and a deep understanding of collector behavior strongly preferred
  • Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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