... prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically ... Build, mentor, and manage a remote customer service team to deliver excellent customer interactions ...
... prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically ... Build, mentor, and manage a remote customer service team to deliver excellent customer interactions ...
Remote Military Prosthetics information
What are the key skills and qualifications needed to thrive as a Remote Military Prosthetics Specialist, and why are they important?
To excel as a Remote Military Prosthetics Specialist, you need expertise in prosthetics, orthotics, and rehabilitation, typically supported by a degree in prosthetics/orthotics and relevant certification (such as ABC or BOC certification). Familiarity with computer-aided design (CAD) software, telehealth platforms, and advanced prosthetic fitting systems is essential. Strong problem-solving skills, empathy, and effective communication are vital for remotely evaluating patient needs and collaborating with medical teams. These skills are crucial for delivering high-quality, personalized prosthetic care to service members in diverse and often challenging environments.
What is the difference between Remote Military Prosthetics vs Remote Orthopedic Technicians?
| Aspect | Remote Military Prosthetics | Remote Orthopedic Technicians |
|---|---|---|
| Required Credentials | Prosthetics certification, relevant healthcare licenses | Orthopedic technician certification, healthcare licenses |
| Work Environment | Remote design, consultation, and patient support for military amputees | Remote fitting, adjustments, and support for orthopedic devices |
| Employer & Industry Usage | Military hospitals, prosthetics companies, healthcare providers | Orthopedic clinics, hospitals, medical device companies |
Remote Military Prosthetics and Remote Orthopedic Technicians both require healthcare certifications and involve remote patient support. However, Military Prosthetics focuses on designing and fitting prosthetic limbs for military personnel, while Orthopedic Technicians primarily handle orthopedic device fitting and adjustments. Both roles serve the healthcare industry but target different patient needs and specialties.
What are remote military prosthetics?
Remote military prosthetics are advanced, artificial limbs or devices designed for military personnel who have lost limbs, with the unique feature of being monitored, adjusted, or supported remotely using technology. This can include telemedicine consultations, remote programming of prosthetic devices, and digital monitoring to optimize fit and function without requiring frequent in-person visits. These prosthetics are crucial for active-duty service members and veterans, as they help improve mobility, independence, and quality of life, even when stationed far from major medical centers.
What are some typical challenges faced by professionals working in remote military prosthetics roles?
Professionals in remote military prosthetics often face challenges related to communication and coordination with both patients and multidisciplinary teams who may be stationed in various locations. They must adapt to working with limited in-person contact, relying heavily on telehealth technology to assess needs, guide fittings, and provide follow-up care. Additionally, ensuring timely delivery and maintenance of prosthetic devices to remote or deployed settings can be complex. Overcoming these challenges requires strong problem-solving skills, flexibility, and familiarity with remote care platforms.
More about Remote Military Prosthetics jobs
What cities are hiring for Remote Military Prosthetics jobs? Cities with the most Remote Military Prosthetics job openings:
What are the most commonly searched types of Military Prosthetics jobs? The most popular types of Military Prosthetics jobs are:
What states have the most Remote Military Prosthetics jobs? States with the most job openings for Remote Military Prosthetics jobs include:
What job categories do people searching Remote Military Prosthetics jobs look for? The top searched job categories for Remote Military Prosthetics jobs are:
Part-time
Medical, Dental, Vision, Retirement, PTO
Posted 18 days ago
Job description
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
The Manager, Customer Success is responsible for ensuring excellence in customer service delivery within Hanger's Orthotic and Prosthetic Custom Fabrication business.
This role defines and manages the implementation and execution of Customer Support programs and policies, ensuring consistent workflow, communication standards, and response protocols for our internal and external customers.
As a customer-facing leader and escalation point for service issues, you'll build and lead a high-performing remote service team.
Build, mentor, and manage a remote customer service team to deliver excellent customer interactions and support. Define and manage key performance indicators and metrics to monitor team efficiency, customer satisfaction, and service quality outcomes.
Act as the primary internal liaison between internal and external customers and clinical staff, triaging incoming orthotic and prosthetic devices for fabrication and coordinating job adjustments and submissions.
Manage Return Authorization triage, creating documented pathways and paperwork to support clinical review and processing. Manage various channels of customer communication.
Research, evaluate, and implement new technologies and tools to enhance customer service operations, team collaboration, and overall efficiency.
Required
- Bachelor’s degree in Business Administration or equivalent.
- Minimum five years’ experience in healthcare, O&P distribution, or related field support
- Two years supervisory experience.
Preferred
Bachelor's degree in Business Administration or related field. Four years supervisory experience. Supervising or managing experience in a multi-site environment.
- Excellent interpersonal skills; gather and assimilate accurate information and different perspectives
- Experience leading service system implementation (ie: MRP)
- Empathetic advocate for win-win ecosystem
- Strong problem solving skills
- Outstanding analytical skills, reporting and data analysis
- Ability to interact effectively at all levels of organization
- Familiarity with call center CRM utilization and call center phone systems
- Understanding of live chat and other digital communication methods
- Project management skills
- Effective oral/written communication skills
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
#ERF-HFN