Waterloo, IA · Remote
$15.50/hr
Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC ... Must speak, read, and write English fluently. Basic math and PC skills, including Microsoft Office ...
Waterloo, IA · Remote
$15.50/hr
Description Remote Customer Service Representative - Federal Student Loan Support PMC Integrity LLC ... Must speak, read, and write English fluently. Basic math and PC skills, including Microsoft Office ...
Waterloo, IA · On-site +1
$15.75 - $21.50/hr
Remote Opportunity Location: 100% Remote AO is seeking dedicated, motivated individuals to join our growing remote team. This is a unique opportunity to work from home, receive mentorship from ...
Waterloo, IA · On-site +1
$15.75 - $21.50/hr
Remote Opportunity Location: 100% Remote AO is seeking dedicated, motivated individuals to join our growing remote team. This is a unique opportunity to work from home, receive mentorship from ...
$11.14 - $13.12
6% of jobs
$13.12 - $15.11
15% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$15.11 - $17.09
28% of jobs
The median wage is $17.20 / hr.
$17.09 - $19.07
19% of jobs
$20.36 is the 75th percentile. Wages above this are outliers.
$19.07 - $21.05
11% of jobs
$21.05 - $23.03
7% of jobs
$23.03 - $25.02
4% of jobs
$25.02 - $27
4% of jobs
$27 - $28.98
2% of jobs
$28.98 - $30.96
2% of jobs
$30.96 - $32.95
1% of jobs
$11
$19
$32
| Aspect | Remote Meter Reader | Field Meter Reader |
|---|---|---|
| Credentials | High school diploma, basic technical skills | High school diploma, technical knowledge often preferred |
| Work Environment | Remote, often from home or centralized location | On-site, in the field at customer locations |
| Employer & Industry | Utility companies, energy providers | Utility companies, water, gas, electric sectors |
| Job Tasks | Reading meters remotely via digital systems | Visiting sites to manually read meters |
Remote Meter Readers typically use digital tools to collect data remotely, while Field Meter Readers physically visit locations. Both roles serve utility companies but differ mainly in work environment and method of data collection.
$15.50/hr
Other
Medical, PTO
This job post has expired today. Applications are no longer accepted.
Description
Remote Customer Service Representative - Federal Student Loan Support
PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and Collections System (DMCS) team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!
Starting Pay: $15.50 per hour + $5.09 per hour Health & Welfare (H&W) Benefits
PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA).
The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.
In addition to competitive pay, employees may receive benefits including paid federal holidays, paid time off, and other employer-provided benefits.
Join PMC Integrity and support important government programs while building your customer service career with a trusted, growing organization.
Job Summary
Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).
Requirements
Minimum Requirements
High School diploma or GED.
6+ months of customer service, administrative, or call center experience.
Must speak, read, and write English fluently.
Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook).
Type at least 23 words per minute.
Organized, detail-oriented, and able to multi-task.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
Must have a logical thought process, be organized, take accurate notes, and refer to notes during processing.
Must be able to identify new scenarios and ask for guidance when none is available.
Must have the ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material.
Must welcome and accept constructive/constant feedback.
Comfortable working independently and in a team environment.
Additional Requirements Per Client
Must reside in the U.S.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Must adhere to policies related to protecting personally identifiable information.
Must have the ability to write using proper grammar and punctuation.
May be required to work scheduled holidays, overtime, and Saturdays.
Must be able to navigate Microsoft Excel spreadsheets.
Home Office Requirements
Private and secure workspace from home.
Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.
Internet service with sufficient speed for multiple users without latency or lag.
Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred).
