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Remote Kiosk Technician information

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$36

How much do remote kiosk technician jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote kiosk technician in the United States is $27.68, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $30.29 per hour, depending on experience, location, and employer.

What is the difference between Remote Kiosk Technician vs Field Service Technician?

AspectRemote Kiosk TechnicianField Service Technician
CredentialsTechnical certifications, troubleshooting skillsTechnical certifications, troubleshooting skills
Work EnvironmentRemote, often from home or centralized locationOn-site at client locations
Employer & IndustryRetail, banking, hospitality sectorsTelecommunications, manufacturing, utilities

Remote Kiosk Technicians primarily troubleshoot and repair kiosks remotely, often from a home office, while Field Service Technicians perform on-site repairs and maintenance. Both roles require technical skills and certifications, but their work environments differ significantly, with Remote Kiosk Technicians working remotely and Field Service Technicians working directly at client sites.

What skills and qualifications are needed to be a remote kiosk technician?

To thrive as a Remote Kiosk Technician, you need strong troubleshooting abilities, basic electronics knowledge, and experience with computer hardware, typically supported by a technical diploma or relevant certifications. Familiarity with remote monitoring tools, ticketing systems, and kiosk management software is essential. Excellent communication, problem-solving skills, and the ability to work independently are key soft skills for this role. These competencies ensure timely resolution of technical issues, minimize downtime, and provide quality service to customers across distributed locations.

What challenges do remote kiosk technicians face and how can they address them?

Remote Kiosk Technicians frequently encounter challenges such as diagnosing issues without physical access, managing time across multiple service tickets, and maintaining effective communication with on-site staff or customers. To address these, technicians often rely on robust remote monitoring tools, clear documentation, and strong troubleshooting protocols. Additionally, developing solid communication skills helps ensure instructions are understood by non-technical personnel on-site, leading to faster resolution and higher customer satisfaction.

What is a remote kiosk technician?

Remote Kiosk Technicians are professionals who install, maintain, and troubleshoot self-service kiosks, such as ATMs, ticket machines, or information terminals, from a remote location. Using specialized software and remote access tools, they monitor kiosk performance, perform software updates, and resolve technical issues without needing to be on-site. This role often involves collaborating with on-site staff for hardware repairs and ensuring kiosks are secure and operational. Remote Kiosk Technicians play a critical role in minimizing downtime and ensuring a smooth user experience for kiosk users.
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Remote Kiosk Technician jobs near you
Infographic showing various Remote Kiosk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $57,577 per year, or $27.7 per hour.

Technical Resolution Specialist

Pavilion Payments

Las Vegas, NV • Remote

$28 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Location: Nationwide

Schedule: Wednesday through Friday onsite; Saturday and Sunday remote

Reports to: Director of Technical Resolution

What you will be doing

The Technical Resolution Specialist provides Tier 2 support for customer and equipment issues involving both hardware and software. In this role, you'll manage support tickets, troubleshoot ATM and kiosk issues, coordinate vendor escalations, and work directly with customers through phone, email, remote support, and occasional onsite visits to resolve technical issues.

This is not a traditional call center role. We are looking for someone who is comfortable with break-fix support, can think through technical issues, and knows when to resolve a problem independently or escalate it.

Key Responsibilities:
  • Provide Tier 2 technical support for hardware and software issues involving ATMs, kiosks, and payment technology.
  • Troubleshoot issues, determine the appropriate resolution, and escalate more complex problems when needed.
  • Manage and follow up on Jira tickets to ensure timely resolution.
  • Monitor system dashboards and respond to equipment alerts.
  • Coordinate with third-party vendors and internal teams to resolve technical issues.
  • Support customers through phone, email, and remote troubleshooting, with occasional travel to customer sites when hands-on assistance is needed.
  • Document issues, solutions, and updates clearly to keep customers and internal teams informed.
Qualifications:
  • 2–3 years of technical support, field service, or break-fix experience
  • Experience troubleshooting both hardware and software issues
  • Familiarity with Jira and Voice over IP call tools
  • Working knowledge of Windows OS
  • Strong problem-solving, communication, and time-management skills
  • Ability to work independently and manage multiple open issues
  • Professional and comfortable interacting directly with customers
  • Ability to work Wednesday through Sunday
  • Ability to travel by car or airplane as needed (<20%)
  • Ability to secure and maintain gaming licenses in multiple jurisdictions
Preferred Experience
  • Casino equipment, ATM, kiosk, payments, or gaming technology support
  • Basic SQL knowledge
  • Linux experience
  • Experience coordinating field technicians or third-party vendors
Perks & Benefits!

● A great company that is focused on team building, and career pathing for its team!

● Join a team that is fun, friendly, and customer-focused!

● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

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