Field Systems EngineerIntroduction:
This position is based out of our New Castle, DE office and involves providing on-site and remote support for clients across multiple offices. The Field Systems Engineer will be responsible for troubleshooting hardware/software issues, managing Microsoft 365 accounts, diagnosing network connectivity problems, and utilizing various remote support tools. The ideal candidate should be customer-focused, able to work independently, and have experience in enterprise environments.
Responsibilities:
- Desktop & Laptop Support
- Microsoft 365 Administration
- Network Troubleshooting
- Ticketing System Proficiency
- Printer & Peripheral Setup
- Remote Support Tools
- Onboarding & Offboarding
- Mobile Device Management
- Multi-Office Remote Support
- Client-Facing Communication
- Basic Server Awareness
Requirements:Required Skills & Experience:
- 1–3 years of hands-on IT support experience
- Proficiency troubleshooting Windows 10/11 and macOS endpoints
- Working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Azure AD)
- Experience with Active Directory and GPO basics
- Familiarity with TCP/IP networking, DNS, DHCP, and VPN troubleshooting
- Ability to work independently at client sites
- Strong written and verbal communication skills
- Experience using a ticketing system (ConnectWise, Autotask, etc.)
- Valid driver''s license and reliable transportation
Nice-to-Have Skills & Experience:
- Network+, CCNA, or Microsoft certifications
- Experience with RMM tools (NinjaRMM, ConnectWise Automate, etc.)
- Familiarity with MDM platforms (Intune, Addigy, etc.)
- Exposure to backup solutions (Veeam, Datto, Acronis)
- Basic knowledge of firewall/switch configuration (Cisco, Meraki, SonicWall, Ubiquiti)
- Experience supporting VoIP systems
- Knowledge of cybersecurity basics
- Experience supporting clients in financial, legal, or healthcare industries
Location & Travel:
Primary Office: New Castle, DE (required when not at client site)
Client Sites: New Castle, DE area and surrounding region
Remote Support Coverage: Los Angeles, CA | New York City, NY | Long Island, NY