Customer Care Lead
Ambler, PA · Remote
$70K - $80K/yr
... GCC) like Managed Services, Operations, and Tier 1/Tier 2 Support Engineers. As a Customer Care ... REMOTE #LI-PL1
Customer Care Lead
Ambler, PA · Remote
$70K - $80K/yr
... GCC) like Managed Services, Operations, and Tier 1/Tier 2 Support Engineers. As a Customer Care ... REMOTE #LI-PL1
Remote Gcc Engineer information
See Philadelphia, PA salary details
$25.71 - $30.41
1% of jobs
$30.41 - $35.11
5% of jobs
$35.11 - $39.80
9% of jobs
$43.86 is the 25th percentile. Wages below this are outliers.
$39.80 - $44.50
12% of jobs
$44.50 - $49.20
10% of jobs
The median wage is $53.56 / hr.
$49.20 - $53.89
15% of jobs
$53.89 - $58.59
15% of jobs
$61.92 is the 75th percentile. Wages above this are outliers.
$58.59 - $63.29
13% of jobs
$63.29 - $67.99
10% of jobs
$67.99 - $72.68
10% of jobs
$72.68 - $77.38
2% of jobs
$25
$54
$77
How much do remote gcc engineer jobs pay per hour?
As of May 28, 2026, the average hourly pay for remote gcc engineer in Philadelphia, PA is $54.12, according to ZipRecruiter salary data. Most workers in this role earn between $43.65 and $62.84 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote GCC Engineer, and why are they important?
To thrive as a Remote GCC Engineer, you need a strong background in C/C++ programming, compiler theory, and experience with GCC (GNU Compiler Collection) internals, often supported by a degree in computer science or a related field. Proficiency with version control systems like Git, build tools such as Make or CMake, and familiarity with Linux development environments are typically required. Excellent problem-solving, communication, and self-management skills are crucial for remote collaboration and project delivery. These skills ensure efficient development, debugging, and enhancement of compiler features while maintaining productivity and coordination in a distributed team.
What are some typical challenges faced by Remote GCC Engineers, and how can they be addressed?
Remote GCC Engineers often encounter challenges related to debugging complex compiler issues without immediate access to in-person team support. Communication across time zones can also impact collaboration on large codebases. To address these, it’s important to leverage collaborative tools like version control and issue trackers, participate in regular virtual team meetings, and document work thoroughly. Proactively reaching out for code reviews and staying active in open-source communities can also help overcome remote work barriers.
What is a Remote GCC Engineer?
A Remote GCC Engineer is a software engineer who specializes in working with the GNU Compiler Collection (GCC) and performs their duties remotely, typically from home or another off-site location. GCC Engineers are responsible for developing, optimizing, and maintaining compilers and related tools to ensure software runs efficiently on various hardware architectures. They often contribute to open-source projects, troubleshoot compiler issues, and collaborate with other developers online. Remote GCC Engineers need strong programming skills in languages like C and C++, familiarity with compiler theory, and the ability to work independently while coordinating with distributed teams.
What is the difference between Remote Gcc Engineer vs Remote Embedded Software Engineer?
| Aspect | Remote Gcc Engineer | Remote Embedded Software Engineer |
|---|---|---|
| Required Credentials | Bachelor's in Computer Engineering or related, knowledge of GCC compiler | Bachelor's in Electrical/Computer Engineering, embedded systems experience |
| Work Environment | Remote, primarily coding and compiler optimization | Remote, embedded hardware and firmware development |
| Industry Usage | Software development, compiler design, embedded systems | Embedded systems, IoT devices, consumer electronics |
| Common Search/Comparison | Yes | Yes |
The Remote Gcc Engineer focuses on compiler development, optimization, and software that interacts with GCC, often working on software tools and environments. The Remote Embedded Software Engineer develops firmware and software for embedded hardware, often requiring knowledge of hardware interfaces. While both roles may work remotely and require programming skills, their core responsibilities and industry applications differ significantly.
What are popular job titles related to Remote Gcc Engineer jobs in Philadelphia, PA? For Remote Gcc Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Remote Gcc Engineer jobs in Philadelphia, PA look for? The top searched job categories for Remote Gcc Engineer jobs in Philadelphia, PA are:
$70K - $80K/yr
Other
Medical, PTO
Posted 5 days ago
Job description
Job Requirements
The Customer Care Lead plays a critical role ensuring our customers have a phenomenal Phenom support experience.
The Customer Care Lead is responsible for the overall support health of clients and serves as a liaison between internal Phenom teams and the customer to help Phenom deliver a better, frictionless customer experience. You will be the primary point of contact for large clients, helping them navigate their support needs, fostering strong relationships, and driving successful outcomes. You will collaborate and interact with cross-functional Phenom teams like Engineering/Development, Product, Customer Value, and Account Management, as well as other roles within Global Customer Care (GCC) like Managed Services, Operations, and Tier 1/Tier 2 Support Engineers.
As a Customer Care Lead, you are in charge of onboarding clients into post go-live support and monitoring their support health through metrics reviews, sentiment and performance monitoring, as well as through calls and recordings - and taking appropriate action as needed. You will guide customers on support processes and best practices, respond to and manage case or managed services escalations, and attend business reviews to provide metrics and insights on support. The Customer Care Lead role for North American clients is focused on managing premium to standard support packages for our clients, while engaging proactively, building trust, ensuring a healthy relationship with Phenom support, all while reducing the risk of client churn.
What You'll Do
Benefits
We want you to be your best self and to pursue your passions!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
#LI-REMOTE
#LI-PL1
The Customer Care Lead plays a critical role ensuring our customers have a phenomenal Phenom support experience.
The Customer Care Lead is responsible for the overall support health of clients and serves as a liaison between internal Phenom teams and the customer to help Phenom deliver a better, frictionless customer experience. You will be the primary point of contact for large clients, helping them navigate their support needs, fostering strong relationships, and driving successful outcomes. You will collaborate and interact with cross-functional Phenom teams like Engineering/Development, Product, Customer Value, and Account Management, as well as other roles within Global Customer Care (GCC) like Managed Services, Operations, and Tier 1/Tier 2 Support Engineers.
As a Customer Care Lead, you are in charge of onboarding clients into post go-live support and monitoring their support health through metrics reviews, sentiment and performance monitoring, as well as through calls and recordings - and taking appropriate action as needed. You will guide customers on support processes and best practices, respond to and manage case or managed services escalations, and attend business reviews to provide metrics and insights on support. The Customer Care Lead role for North American clients is focused on managing premium to standard support packages for our clients, while engaging proactively, building trust, ensuring a healthy relationship with Phenom support, all while reducing the risk of client churn.
What You'll Do
- Manage clients post go-live support relationships, guide clients on support processes and best practices, and address client escalations.
- Collaborate with Implementation teams for internal hand-off to support, drive customer onboarding to support (external hand-off), run/participate in client calls including regular checkpoints for escalations and monthly/quarterly support metrics reviews.
- Proactive trend monitoring and problem identification.
- Drive back to health plans for at risk clients. Nurture customer relationships and secure references.
- Contribute metrics and analysis for weekly internal WBR.
- Build strong cross-functional working relationships with Engineering, Product Management, and Customer Value teams. Engage with Executive Leadership to provide status updates and drive escalated issues to resolution.
- Assist with Managed Services Request communication.
- IRE Calls - Participant/Ad hoc decision maker (On Call List)
- Identify gaps, trends, and areas of improvement for the support department.
- Analytical and abstract thinking skills; a natural problem solver! Review and create reporting for holistic ticket and Support Engineer monitoring.
- Ability to switch between multiple tasks and priorities quickly and efficiently.
- Follow-up on and take responsibility for unresolved issues and client escalations.
- Grow deep Phenom product knowledge and provide input to management on customer service and support challenges.
- Phenom Support is staffed 24/7 which may require your availability for after-hour coverage, weekend, holiday, or emergency coverage.
- Bachelor's degree preferred.
- 3+ years related, professional experience.
- Strong written and oral communication skills.
- Proficient understanding of SaaS technologies, web technologies, HTML/CSS, database, and/or Kibana knowledge. You do not need to know how to code, but how to apply that understanding and lead next steps towards resolution.
- Support ticketing system experience (i.e. Jira, ServiceNow).
- Demonstrate strong work ethic and advanced organizational skills.
- Escalation management experience with multiple stakeholders including customers and product teams.
- Ability to successfully communicate and coordinate with departments across the organization including Consulting, Engineering, Product and Customer value teams.
- Passion for technology and thrives in a fast-paced, ever-changing environment!
- Expected salary range $70,000 - $80,000
Benefits
We want you to be your best self and to pursue your passions!
- Health and wellness benefits/programs to support holistic employee health
- Flexible hours and working schedules, as well as parental leave for new parents
- Generous vacation policies & holiday time off
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every office and even to those who work remotely!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
#LI-REMOTE
#LI-PL1