Customer Service Supervisor PBM
Columbia, SC · Remote
$58K - $65K/yr
... chat, and emails as needed especially during peak * Maintain and develop Standard Operating ... This is a remote position.
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Customer Service Supervisor PBM
Columbia, SC · Remote
$58K - $65K/yr
... chat, and emails as needed especially during peak * Maintain and develop Standard Operating ... This is a remote position.
Remote Fantasy Text Chat Operator information
See Irmo, SC salary details
$10.01 - $11.31
3% of jobs
$11.31 - $12.62
4% of jobs
$13.81 is the 25th percentile. Wages below this are outliers.
$12.62 - $13.92
19% of jobs
$13.92 - $15.22
22% of jobs
The median wage is $15.30 / hr.
$15.22 - $16.52
17% of jobs
$17.75 is the 75th percentile. Wages above this are outliers.
$16.52 - $17.83
10% of jobs
$17.83 - $19.13
10% of jobs
$19.13 - $20.43
7% of jobs
$20.43 - $21.73
4% of jobs
$21.73 - $23.04
2% of jobs
$23.04 - $24.34
1% of jobs
$10
$16
$24
How much do remote fantasy text chat operator jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for remote fantasy text chat operator in Irmo, SC is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.65 per hour, depending on experience, location, and employer.
What are remote fantasy text chat operators?
Remote fantasy text chat operators are individuals who work online, engaging in text-based conversations that often involve imaginative, role-playing, or adult-themed scenarios. They communicate with clients through chat platforms, providing entertainment, companionship, or fulfilling specific fantasies as requested. The work is typically flexible, allowing operators to choose their hours and interact with clients from the comfort of their own homes. Strong writing skills, creativity, and the ability to maintain confidentiality are important qualities for success in this role.
What are the key skills and qualifications needed to thrive as a Remote Fantasy Text Chat Operator, and why are they important?
To excel as a Remote Fantasy Text Chat Operator, you need strong written communication skills, creativity, and the ability to type quickly and accurately, often with a high school diploma or equivalent. Familiarity with online chat platforms, messaging systems, and sometimes content moderation tools is typically required. Exceptional interpersonal skills, discretion, and adaptability help operators engage users and manage various scenarios professionally. These skills ensure engaging, safe, and efficient interactions, which are critical for customer satisfaction and platform reputation.
What are some common challenges faced by Remote Fantasy Text Chat Operators, and how can they be managed?
Remote Fantasy Text Chat Operators often encounter challenges such as maintaining engaging and creative conversations for extended periods, managing multiple chats simultaneously, and adhering to company guidelines regarding tone and content. To manage these challenges, it's helpful to develop strong multitasking skills, build a repertoire of conversation prompts, and regularly review best practices provided by your employer. Effective communication with supervisors and peers can also provide support and guidance when handling difficult situations or customer requests.
What is the difference between Remote Fantasy Text Chat Operator vs Remote Customer Service Representative?
| Aspect | Remote Fantasy Text Chat Operator | Remote Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | High school diploma or equivalent, customer service experience |
| Work Environment | Online, home-based, chat platforms | Online or call center, various software tools |
| Industry Usage | Adult entertainment, gaming, entertainment sectors | Retail, tech, service industries |
| Search & Comparison Intent | Job roles involving online chat in entertainment | Customer support roles in various sectors |
The Remote Fantasy Text Chat Operator primarily works in online entertainment or adult sectors, focusing on engaging users via chat platforms. In contrast, a Remote Customer Service Representative handles customer inquiries across diverse industries, often involving troubleshooting and support. While both roles require strong communication skills and online work environments, their industries and job functions differ significantly.
What are popular job titles related to Remote Fantasy Text Chat Operator jobs in Irmo, SC? For Remote Fantasy Text Chat Operator jobs in Irmo, SC, the most frequently searched job titles are:
What job categories do people searching Remote Fantasy Text Chat Operator jobs in Irmo, SC look for? The top searched job categories for Remote Fantasy Text Chat Operator jobs in Irmo, SC are:
What cities near Irmo, SC are hiring for Remote Fantasy Text Chat Operator jobs? Cities near Irmo, SC with the most Remote Fantasy Text Chat Operator job openings:
$58K - $65K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
Job description
Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION:
The Customer Service Supervisor, PBM reports to the Customer Service Manager and is responsible for leading a team of specialized agents, customer service representatives, to deliver high-quality service to resolve complex questions regarding prescription drug coverage. This role plays a critical part in enhancing customer satisfaction, driving retention, and supporting the overall business objectives by maintaining efficient operations and fostering a positive team environment.
WHAT YOU WILL BE DOING:
- Supervise team: Guide the team through complex member inquiries regarding drug formularies, tier structures, and copays. Supervise the investigation and resolution with members, pharmacies and prescribers of rejected pharmacy claims, coordinating eligibility overrides and technical point-of-sale errors.
- Enforce compliance with regulatory requirements: Monitor and train teams on strict adherence to HIPAA regulations and other applicable regulations.
- Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA): Ensure the team meets contractual SLAs.
- Training and Coaching: Analyze trends of issues to identify, training gaps, performance issues, and create a plan to address the gaps and recommend solutions as needed. Provide coaching and critical conversations to direct reports for developmental and correctional issues.
- Quality assurance and audits: Complete monthly call monitoring. Review monthly scorecard with individuals on team, identifying trends that need to be addressed as well as kudos for jobs well done.
- Handles overflow for calls, chat, and emails as needed especially during peak
- Maintain and develop Standard Operating Procedures
- Other duties as required
WHAT SUCCESS LOOKS LIKE:
- Drive member accessibility through effectively managing resources, coordinating multiple daily tasks, and enhancing the effectiveness of customer interactions
- Ensure exceptional quality through the monitoring and coaching of call interactions and claim processing
- Cultivate the ultimate customer experience by ensuring the team is well trained and coached
- Ensure team is meeting and exceeding expectations and metrics
WHAT DO YOU NEED:
- Industry Experience: 2+ years of experience in a PBM, managed care, healthcare call center, or pharmacy environment.
- Preferred License: Active Certified Pharmacy Technician (CPhT) designation or state pharmacy technician license is highly preferred.
- 3 years minimum call center experience
- 3+ years in a supervisory or leadership role in a call center
- Strong leadership and team management skills
- Excellent communication, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to analyze performance metrics and use data to improve team effectiveness
- Encourage and support accountability and engagement, including sharing of information, ownership and successes with others
- Consistently communicate expectations to clients and internal team members
- Capability to manage service recovery as necessary
WORK REQUIREMENTS:
- Tampa, FL or Remote
- Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
- No travel required
WHY WORK AT MARPAI?
We have great benefits:
- Generous PTO
- Medical and Prescription
- Health and Wellness Programs
- EAP
- FSA / HSA / Dependent Care
- Dental
- Vision
- Life and Disability
- STD/LTD
- Voluntary Benefits: Critical Illness, Accident, Hospital
- 401k with Employer Match
- LegalShield
- Identity Theft Protection
Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
This is a remote position.