Remote Escalations Representative Jobs in Rochester, NY

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The eBilling Specialist supports the firm's electronically billed clients and works collaboratively with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The eBilling Specialist oversees the complete eBilling process for a designated client portfolio, ensuring accuracy and compliance with firm guidelines. The eBilling Specialist is responsible for troubleshooting rejected invoices and addressing other eBilling-related issues to ensure the timely submission of invoices to clients.

Key Responsibilities

• Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the eBilling Manager to leverage support for delivering solutions.

• Identify, research, and troubleshoot rejected invoices for resolution and resubmission.

• Work closely with the eBilling Manager and other billing specialists to resolve eBilling-related issues.

• Collaborate with the Accounts Receivable team to resolve eBilling issues reported directly by clients, and perform required follow-up once issues are resolved.

• Submit requests through eBilling vendor sites for accruals, appeals, budgets, and status reports.

• Ensure timely and regular communication regarding eBilling rejections to the appropriate internal team member and, when necessary, to the impacted attorney and legal practice assistant.

• Monitor deduction notifications and forward them in a timely manner to billing specialists and legal practice assistants to obtain attorney challenge responses for filing appeals within the appropriate timeframe.

• Report eBilling status for specific clients and deliver reports as requested by management.

• Represent the department in a professional and positive manner in all collaborative interactions.

Required Qualifications

• Bachelor's degree; any combination of training, education, and experience that demonstrates the ability to perform the duties of the position may be considered.

• Minimum of two (2) years of eBilling experience.

• Proficiency in Microsoft Excel.

• Proven ability to communicate effectively, both verbally and in writing, with internal and external stakeholders at all levels.

• Demonstrated ability to prioritize and manage multiple competing priorities in a dynamic, fast-paced environment.

• Ability to produce high-volume, computerized document edits in a deadline-driven environment.

• Outstanding customer/client service and interpersonal skills.

Preferred Qualifications

• Experience with eBilling within a law firm environment.

• Familiarity with BillBlast, eBillingHub, and Aderant/CMS.

Skills and Competencies

• Attention to detail and commitment to accuracy

• Strong written and verbal communication

• Time management and ability to meet deadlines

• Problem-solving and critical thinking

• Collaboration and teamwork

• Adaptability in a rapidly changing environment

• Client service orientation

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.